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Google disabled my husband's account

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Re: Google disabled my husband's account

#32

Every time this happens I think about reducing my dependence on google, however I'd love to be able to make this decision by evaluating the actual risk of this happening. Does anyone know an estimate of how likely this is to happen to an individual on a per year basis? Obviously that risk will change as the organization changes, but if it's happening to a couple hundred good faith accounts a year I'd probably put it…

More likely you'll get locked out because account recovery now uses a heuristics based algorithm. This is what happened to me, thankfully I had nothing important on it.

Re: Google disabled my husband's account

#34

I have been thinking about this for a while. Considering I prefer to keep the important data/emails on Gmail or Google drive for security and I really consider it important. Would it help if Google had a paid tier? Say, if you can get into an annual plan, similar to what's there for hardware devices like Apple Care+. Just that, in this there is someone to help you through issues. We used to pay 10% of our AWS bill fo…

For the first time in my life, I was able to talk to an honest to god support person over Chat for Google One support (I was trying to link my wife's storage w/ mine and it wasn't obvious how I'd do it).

Storage is paid, so I assume support is available.

Re: Google disabled my husband's account

#35

I have been thinking about this for a while. Considering I prefer to keep the important data/emails on Gmail or Google drive for security and I really consider it important. Would it help if Google had a paid tier? Say, if you can get into an annual plan, similar to what's there for hardware devices like Apple Care+. Just that, in this there is someone to help you through issues. We used to pay 10% of our AWS bill fo…

What makes you think Google treats paying customers any better?

https://medium.com/bling-financial/google-has-threatened-to-...

https://news.ycombinator.com/item?id=17494518

Re: Google disabled my husband's account

#36
post #22

I have been thinking about this for a while. Considering I prefer to keep the important data/emails on Gmail or Google drive for security and I really consider it important. Would it help if Google had a paid tier? Say, if you can get into an annual plan, similar to what's there for hardware devices like Apple Care+. Just that, in this there is someone to help you through issues. We used to pay 10% of our AWS bill fo…

> I have been thinking about this for a while. Considering I prefer to keep the important data/emails on Gmail or Google drive for security and I really consider it important. Would it help if Google had a paid tier? It wouldn't, because Google is averse to any kind of customer support even for paying services. Even the "support" people that get attached to highly paid YouTube, GSuite, and other accounts get regularl…

To be fair I had a lot of trust in Google. Now, seeing these cases I'm thinking about starting moving my important stuff to other services...

Re: Google disabled my husband's account

#37
post #25

Every time this happens I think about reducing my dependence on google, however I'd love to be able to make this decision by evaluating the actual risk of this happening. Does anyone know an estimate of how likely this is to happen to an individual on a per year basis? Obviously that risk will change as the organization changes, but if it's happening to a couple hundred good faith accounts a year I'd probably put it…

7 billion people use Google. If you look at the likeliness of it happening to one guy out of 7 billion, it would be very, very small. But the problem is, once it is banned, you will probably lose a lot of important stuff permanently.

Worse: This sort of thing has happened to a lot more than just one guy. One in seven billion is way too optimistic.

Re: Google disabled my husband's account

#38
post #17
post #12

Right now I have everything tied up to my Google account (primary email, drive, photos). Has anyone moved away and if so, to what?

Currently I am trying to figure out how to move e-mail away from google, not my personal one, but my company e-mail. Couldn't figure out yet... The reason is that despite being a corporate costuemer we don't pay enough to have access to support, and some issues we had, the only thing the FAQ and documentation did was redirect us to a page behind payment.

Have you considered Zoho? They have a free tier and gdocs competitor.

Re: Google disabled my husband's account

#40
post #27

I have been thinking about this for a while. Considering I prefer to keep the important data/emails on Gmail or Google drive for security and I really consider it important. Would it help if Google had a paid tier? Say, if you can get into an annual plan, similar to what's there for hardware devices like Apple Care+. Just that, in this there is someone to help you through issues. We used to pay 10% of our AWS bill fo…

Why would Google treat a TOS violation differently for a paid account?

I think the hope is that you'll have better customer support options if you're actually paying them money, rather than the block hole that is the support for their free tier of products.
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