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FreeYourMusic lets users migrate their playlists off Spotify

freeyourmusic.com

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Re: FreeYourMusic lets users migrate their playlists off Spotify

#141

Post by bgentry »

criddell wrote: post #20
DangerousPie wrote: post #12

I have been looking to move away from Spotify for a while now due to their lacklustre support for iOS devices. Is there a good comparison between Spotify, Apple Music and Amazon Prime Music somewhere, especially in terms of their coverage?

What's lackluster about Spotify on iOS? I use Spotify on my iPad, my Android phone, and my Windows desktop and they all work pretty well. > especially in terms of their coverage? If you are a typical user with typical tastes, they are all more or less the same. If there's something in particular you want - like lossless compression or being able to upload your own music or Grateful Dead concerts - mention it and peop…

Spotify still doesn’t support AirPlay 2 streaming in their iOS app, so playback is susceptible to networking blips as I walk around the house into dead spots or change APs. If they supported AirPlay 2, effectively the entire song would get prebuffered and playback would never skip or stutter—even when playing to multiple AirPlay destinations.

AirPlay 2 has been out for years.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#143

Post by selykg »

srtjstjsj wrote: post #134
selykg wrote: post #34

I'm one of those speak with my wallet kind of people. So when I seen news of this yesterday I wrote into their support saying I was not pleased with it. Their response was some random canned response about how you can still export your data. I'm not a fan of lock in, and I'm even less thrilled about not actually responding to my actual questions and instead giving me some canned BS. I responded back telling them than…

I don't think the person (if any) played to run the support bot is nearly as emotionally invested as you are. Voting with your wallet means redirecting your funds, not trying to argue with bots.

I didn't argue with the support people. I stated my concerns for what they were doing as feedback. I was going to leave it at that, but it turns out that two things are important here that continued the conversation:

1. Their response was awful

2. They require you contact support to delete your account... which, is yet another anti-consumer policy.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#144

Post by selykg »

srtjstjsj wrote: post #135
selykg wrote: post #63

Earlier quoted context omitted.

I work in support, have for close to a decade. I take at least a little pride in being a personable worker who can read the situation and respond appropriately from the beginning. Acknowledging the problem and the concerns of the customer is at least the bare minimum and they didn't even do that.

Are you doing tier-1 support for a product that costs less than the support phone call? If not, you are not in the same category.

Product I support is free, my paycheck comes from a non-profit.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#145

Post by bgentry »

tsomctl wrote: post #133
criddell wrote: post #20

Earlier quoted context omitted.

What's lackluster about Spotify on iOS? I use Spotify on my iPad, my Android phone, and my Windows desktop and they all work pretty well. > especially in terms of their coverage? If you are a typical user with typical tastes, they are all more or less the same. If there's something in particular you want - like lossless compression or being able to upload your own music or Grateful Dead concerts - mention it and peop…

Really annoying bug where it acts as a remote control for my laptop, setting the volume on my iPhone to max. Then, the next time I use headphones on my iPhone, my eardrums get blasted out.

I’ve been getting hit by this for years. How is there still not a setting for this??

My workaround for this is to go out of my way to make sure the iOS app is closed before I resume playback on my desktop.

Re: FreeYourMusic lets users migrate their playlists off Spotify

#146

Post by pmarreck »

calvano915 wrote: post #122
pmarreck wrote: post #106

Earlier quoted context omitted.

> he reminds me of many older men who just start to become aholes to everyone and everything This smacks of ageism AND sexism, all at once! Congratulations, you've violated your own morality code. And you were SO close to the -ism hat trick, had you only referred to him as an "older white man" ;) It took a while for gay marriage to become broadly accepted. Trans is fighting the same battle now. He's a very typical ol…

I don't think it's just confined to white older men, rather old men generally as I stated. Not an absolute either, as I stated "many" and not "all". I'm not going to pretend that the majority of progressive minds are concentrated in the older populace, because constantly I find life experience to demonstrate otherwise. I'm not sure what there is to "get" about trans. I think everyone deserves to be treated with decen…

> I'm not sure what there is to "get" about trans.

There are questions that are easy to answer that you have touched on such as bathrooms (just make them all solo and genderless), and decency/respect (give it to everyone, obviously).

There are also FAR more difficult questions to answer such as, how to treat the gender separation in sports and where trans fits in there “fairly”? What to do if there is post-surgery regret? Why can a person consent to a drastic and permanent gender/sex change operation (the effects of some hormones at certain ages is irreversible) while being unable to consent to sex itself? (this is not an appeal to pedophilia as much as it is one of non-hypocrisy).

Re: FreeYourMusic lets users migrate their playlists off Spotify

#147

Post by pmarreck »

calvano915 wrote: post #120
pmarreck wrote: post #97

Earlier quoted context omitted.

> He's been much more receptive to right leaning perspectives and more critical to extreme left, but also much less critical to the extreme right and much less tolerant of left leaning. So your argument is basically "this person is somewhere else on the political spectrum than I am, therefore he must be cancelled from Spotify"?

So, I didn't say anything about cancelling Rogan from Spotify. I think Spotify overspent on him but I could care less that they did. And my argument is that Rogan used to lean left in his own views, but was tolerant overall for the majority of the bell curve. Now, Rogan has shifted rightward personally, but has abandoned giving due time and thought to much of the left side of the bell curve. He's more narrow minded a…

Were the criticisms rational, or merely distasteful?

Re: FreeYourMusic lets users migrate their playlists off Spotify

#149

Post by tashoecraft »

falcolas wrote: post #124
sabellito wrote: post #45

Earlier quoted context omitted.

It's a little surprising to me that you'd expect better customer support from a service with >248 million[1] monthly active users. Having worked for/with departments like this, they have to heavily optimise for their response rate, and use as many macros to respond as possible, which's probably your case as I'd assume that many customers contacted them with the same question. By all means, always speak with your wall…

Scale should never be an excuse for poor customer service. Customer service is part and parcel of offering a service to customers. A failure to offer good customer service is a failure of your service, period.

I think the internet age has changed this. The pure cost to offer customer service is insane for the costs users are paying. If you want good customer service you're going to have to pay for it, but the market has shown that's not going to be a option, because not enough people are willing to pay for it.

Great customer service used to be a differentiator, but for many services, cost is way more important, and customers are willing to pay.

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