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ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

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231–240 of 392 posts

Re: ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

#231
post #43

I'm actually happier to pay a small premium for IAP based subscriptions because of the cancellation options. Having been subjected to asinine "retention" policies that make ending a subscription service an onerous and time consuming process (ex: NYT), and having seen first hand how a company purposefully makes subscription cancellations difficult, being able to open a single interface and click `Cancel` is a massive…

There’s a lot of drama associated with this stuff. 100% of nothing is less than 70% of something. When I was in college I interned at a company that negotiated retail placements for stuff like software. The 30% slice is a much better model than the terms our customers were stuck with. In some cases, software people lose more in the channel for commercial software as well — companies like SHI skim the cream for doing…

> When I was in college I interned at a company that negotiated retail placements for stuff like software. The 30% slice is a much better model than the terms our customers were stuck with.

When I was in middle school a computer costed as much as a small car. Times change. Physical distribution of most software is dead and the associated costs are completely different now.

Re: ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

#232

Apple is nothing else but the digital equivalent of a landlord extracting economic rents from everyone in the ecosystem. It's time to put an end to it, and while we're at it the same goes for all the other platform owners. We (in this case the EU) should give it the same treatment we gave credit card companies. Cap their rates at 1% or whatever so they can cover the operational costs of their stores, stop them from b…

> digital equivalent of a landlord extracting economic rents from everyone in the ecosystem.

Ok, well, it’s not illegal to be a landlord, nor immoral (as most people see it at least). So I’m not sure this is a very good argument.

You could even say “they’re as evil as Ticketmaster” and it’s like... yeah well Ticketmaster continues to operate. You don’t have to like them, basically no one does, but they’re playing according to the rules of the game.

Re: ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

#233
post #173

Apple is nothing else but the digital equivalent of a landlord extracting economic rents from everyone in the ecosystem. It's time to put an end to it, and while we're at it the same goes for all the other platform owners. We (in this case the EU) should give it the same treatment we gave credit card companies. Cap their rates at 1% or whatever so they can cover the operational costs of their stores, stop them from b…

> Just imagine if Microsoft had taken a 30% cut from every developer who ever compiled software for windows Microsoft has the whole code-signing racket going on for Windows, but that's at least a flat fee in fairness.

Yeah. That’s another good example of abusing a market position to limit options to incumbents. I’d love to have LE style domain validate code signing certificates.

Re: ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

#234

Earlier quoted context omitted.

Germany is very specific in many of these things and the rest of EU is different :-).

Right, but that contradicts the parent assertion that it's outright illegal. FWIW I'm not sure I buy that - there are way too many services and companies, large and small, that don't have this symmetry of subscription.

It's an EU directive.

Re: ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

#235
post #172

Apple is nothing else but the digital equivalent of a landlord extracting economic rents from everyone in the ecosystem. It's time to put an end to it, and while we're at it the same goes for all the other platform owners. We (in this case the EU) should give it the same treatment we gave credit card companies. Cap their rates at 1% or whatever so they can cover the operational costs of their stores, stop them from b…

When you will build your own piece of land from scratch then you also get to decide what laws govern it. The iPhone, iOS and the Apple Store exist because someone had the idea, will and spent tons of money building it. They aren't natural resources that Apple acquired and imposed on people so now everyone else has no choice but to pay the Apple tax. So I don't see how that analogy applies here.

>When you will build your own piece of land from scratch then you also get to decide what laws govern it.

I don't know where you live but where I do the government determines laws, on my property or otherwise. i can't just do what i want on my property just because it's my property. Neither my actual land or the digital land of the app store are some sort of extraterritorial space, we're not living in the Shadowrun universe

Re: ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

#236
post #22

I read the article, but I'm still stuck on why Apple is asking for IAP to be included. Is the argument: "Hey, your app works with subscription services. You need to give Apple users the option to purchase via the App Store." If so, why doesn't Fastmail (from what I can tell) offer IAP? Isn't this the same idea?

The rules are simple: if you mention in your app about the premium service tier, then you have to offer it inside the app with built in purchases.

Don’t want to have IAPs? Don’t mention the premium service you have for sale elsewhere. That’s the option picked by many companies.

So, in reality Apple doesn’t force developers to adopt in-app purchases. They make them follow the rule I outlined here.

Re: ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

#237
post #33

Google/Apple should drop the percentage. 30% is too high. Store is a kind of ecosystem which based on the mutual benefits of both Apple and Devs. Devs helped to accelerate their products. Having billions in reserve, they should not hurt this relationship.

I don’t think they have shortage of developers wishing to sell through their stores. So, there’s really no incentives to cut the commission.

Re: ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

#238
post #43

I'm actually happier to pay a small premium for IAP based subscriptions because of the cancellation options. Having been subjected to asinine "retention" policies that make ending a subscription service an onerous and time consuming process (ex: NYT), and having seen first hand how a company purposefully makes subscription cancellations difficult, being able to open a single interface and click `Cancel` is a massive…

I feel it's the contrary. We are generally happy to refund customers that are not happy with our service, but the app store is the only payment system where we cannot refund them (I don't really know what the UX looks like on the customer side, but I think they have to contact Apple to ask for the refund and it's not always as easy as it should to get the refund)

Note that things might have changed since I worked on this stuff.

Re: ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

#239
post #176

Earlier quoted context omitted.

> 30% is too high What determines what is too high here? If it's about the cost of it (it costs Google/Apple much less money to build and maintain an ecosystem so they can "afford" to do it) wouldn't that imply that there is a huge market opportunity for someone else to build their own ecosystem and charge less? But maybe because that doesn't happen is proof that it may not be "too high".

> imply there is a huge market opportunity for someone else to build their own ecosystem and charge less? Hmmm. Let's see what one would need to do at a bare minimum: - start manufacturing phones - build own OS (or fork Android) - develop own SDK - develop own online store infrastructure - manufacture other devices (e.g. Apple) and/or develop other services (e.g. Google) to complete "ecosystem" The barrier to entry i…

That actually pretty good explanation why mobile stores' commissions won’t be reduced any time soon.

Re: ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

#240
post #85

Earlier quoted context omitted.

Am curious: what made it so difficult to cancel / unsubscribe? If you subscribed with a credit card, did the option of chargebacks ever come up? (Asking because these sorts of situations seem perfectly in line for disputing with your credit card provider.)

Had similar problem with The Times in the UK, but it seems it's pretty common for newspapers. The online subscription could only be cancelled by telephone, on a phone line with small and inconvenient windows of opportunity, with long waits. When you get through, you have the normal retention/upsell attempts, and then are told that it will take at least two months to process your cancellation, and that you will contin…

Usually I respond with where is that in your contract? If it isn't there with my signature I will be charging those two months back.
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