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ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

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Re: ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

#141
post #123

Earlier quoted context omitted.

Apple is 'protecting' you from what they are going to do to you if you don't do what they want and pay. Much like the government and IRS.

> Much like the government and IRS. ...and the mafia.

Many people still don't realize government and IRS are the mafia, believe it or not.

Re: ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

#143
post #43

I'm actually happier to pay a small premium for IAP based subscriptions because of the cancellation options. Having been subjected to asinine "retention" policies that make ending a subscription service an onerous and time consuming process (ex: NYT), and having seen first hand how a company purposefully makes subscription cancellations difficult, being able to open a single interface and click `Cancel` is a massive…

The main problem there is you are not able to pay a premium for IAP subscriptions. Apple mandates that functionally equal options cost the same inside the app as outside, despite Apple taking the 30% cut for IAP.

> Apple mandates that functionally equal options cost the same inside the app as outside

Do they? I heard it before, but when I tried to search the developer guidelines, I couldn’t spot anything specific about this.

Re: ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

#144

Earlier quoted context omitted.

This seems like a pretty large misreading of the situation. Yes, the most disagreeable thing about Apple's IAP policies is where they forbid links to alternative purchase pages. But it is also the smallest of the current complaints. It's not "additional" means of purchases many companies are pushing for. They want to be able to avoid offering Apple's IAP whatsoever. I mean, ProtonMail did not have IAP in their app at…

Yea, I have trouble understanding how this is any different than how people purchase things in person. When you go to Best Buy and buy a TV they obviously aren't going to let the TV manufacturers advertise that you can buy the TV for cheaper directly from the manufacturer. Obviously it's not a 1-1 comparison, but Apple is giving the apps a similar platform to sell their product.

It's not a 1-1 comparison only because it sidesteps the crux of the debate completely and focuses on the strawman portion. What's argued as anticompetitive against these app stores is the integration of consumer devices with storefronts not that independent storefronts exist and don't advertise other storefronts.

Re: ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

#145

Earlier quoted context omitted.

Same experience here. I've cancelled all subscriptions that use this tactic and made myself a promise to never participate in implementing such a system. Whenever I subscribe to any service on Apple I will immediately unsubscribe. If I find myself wanting to use the service again after it expires it's a simple tap to resubscribe. I think I actually end up with more subscriptions this way, but at least I know I'm gett…

Big companies tend to be run by psychopaths who think it is ok to make it impossible to cancel a subscription.

[deleted]

Re: ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

#146

Earlier quoted context omitted.

This seems like a pretty large misreading of the situation. Yes, the most disagreeable thing about Apple's IAP policies is where they forbid links to alternative purchase pages. But it is also the smallest of the current complaints. It's not "additional" means of purchases many companies are pushing for. They want to be able to avoid offering Apple's IAP whatsoever. I mean, ProtonMail did not have IAP in their app at…

Yea, I have trouble understanding how this is any different than how people purchase things in person. When you go to Best Buy and buy a TV they obviously aren't going to let the TV manufacturers advertise that you can buy the TV for cheaper directly from the manufacturer. Obviously it's not a 1-1 comparison, but Apple is giving the apps a similar platform to sell their product.

Well, a slightly flawed analogy is that you bought a Best Buy house and the only way to get a TV is to get it through Best Buy.

It's the fact that not only are Apple providing a platform to sell the product, they're also the only distribution method for the product and are slowly clamping down on the loophole of providing a "free" app that requires a subscription bought elsewhere.

To continue the flawed analogy, the Best Buy houses are clearly the best houses in most other respects in the opinion of a lot of people and it's hard for the market to apply pressure about this one specific limitation. Whether that's fine or not is basically the philosophical argument being had.

Re: ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

#147

Earlier quoted context omitted.

This is the opposite argument to what the problem is right now. It's not that IAP is bad, or that it shouldn't be available. It's that there's no alternative permitted in addition to Apple's IAP model. You're not even allowed to HINT at the fact that you might have alternative ways to pay for the things you want to pay for. Even if your name is hugeservicethateveryoneknows, you can't tell people that you have a websi…

This seems like a pretty large misreading of the situation. Yes, the most disagreeable thing about Apple's IAP policies is where they forbid links to alternative purchase pages. But it is also the smallest of the current complaints. It's not "additional" means of purchases many companies are pushing for. They want to be able to avoid offering Apple's IAP whatsoever. I mean, ProtonMail did not have IAP in their app at…

Yep. Having gone through multiple review cycles with Apple, they'll look for any hint of a way that a user might wind up paying through a different mechanism and force you to excise that. A great example we faced was a feature that was only offered on the web (it didn't make sense on a phone), and we weren't allowed to link to it or mention it (even though you got access with an in-app subscription) because someone might go check it out on the web and subscribe via the CTA on the page.

Re: ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

#148
post #56

Earlier quoted context omitted.

> ex: NYT NYT is a great example of this. It took me multiple attempts over a span of 2 days to cancel my NYT subscription. There have been a few times since then when I've been tempted to re-subscribe (their election results tools are great), but remembering how hard it was to unsubscribe, I don't think I'll go back.

You know, this hasn't been my experience. The ability to get CS via chat to work on subscriptions stops/cancels has worked for me, albeit with a non-blocking wait. Edit0: wanted to add that my subscriptions (personal, gift) were done via PayPal (pre-approved payments) so I could cancel via there as well but the NYT chat/cs worked fine for me.

Mine was by credit card. I called the support number, got picked up quickly, told them I didn't have enough time for it and wanted to cancel. I also made it clear that I just wanted to cancel my newspaper subscription, not my crossword subscription, and mentioned that I realized I would no longer get 1/2 off on the crossword puzzle subscription.

He cancelled the newspaper subscription, and then told me that I was mistaken about no longer getting 1/2 off on the crossword puzzle subscription. I'd only go back to full price on that if I let it expire and then re-ordered. As long as I have the subscription on auto-renew and those payments go through, it will stay at 1/2 price.

Re: ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

#149

Earlier quoted context omitted.

Considering it's protonmail, email them the notification.

Sounds like a notification.

Isn't it normal for an email client to show a new-mail notification with the subject in it? Would it then depend on the wording of the subject?

Re: ProtonMail CEO calls Apple's forced in-app purchases 'Mafia extortion'

#150
post #43

I'm actually happier to pay a small premium for IAP based subscriptions because of the cancellation options. Having been subjected to asinine "retention" policies that make ending a subscription service an onerous and time consuming process (ex: NYT), and having seen first hand how a company purposefully makes subscription cancellations difficult, being able to open a single interface and click `Cancel` is a massive…

While I don't have any data on it. I think that retention tactics that drag out the process might be more harmful in the future. Especially in terms of brand image. I might be cancelling the service for a short while or I might be switching companies/priorities. If the cancellation process is tedious, I won't feel like returning to that service.

In terms of the argument here, it feels like Proton Mail is trying to mirror Spotify's argument. The only problem is that, Spotify was a direct competitor to Apple Music. This is entirely different. Apple is providing a marketplace for apps, and many companies like Proton Mail are actually exploiting the system.

The only fault here is Apple's approach to the issue. But in this specific case, I don't think there's any mafia action going on unlike the whole Spotify drama.

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