Earlier quoted context omitted.
I dunno, that sounds correct to me (contra the article here where they're just mindbogglingly wrong). The customs process isn't designed to prioritize customer value, it's designed to prevent counterfeit goods from reaching the market. These were counterfeit. Demanding that they part out the shipment for you to separate the stuff-they-can't-prove-is-counterfeit from the stuff-recipient-actually-wants isn't their job.…
They wouldn't "part it out", they would let me do it. This was an air shipment and the goods were in the same city I'm in. While I'm not happy with the supplier, I don't think this was intentional on their part either. They just source AC adapters from someone else in Shenzhen. You can imagine they aren't real familiar with the consequences of trademark infringement. Which is what this was. Edit: Note that it was all…
So you were their first U.S. customer and they'd never shipped anything to the U.S. before?