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Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

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Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#161

Post by JeremyBanks »

futurix wrote: post #110
SirensOfTitan wrote: post #6

They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. They didn’t tell me that was the case when I was on the phone with them. Apple uses a lot of customer hostile behaviors nowadays. Recently: * I canceled the Apple TV+ year trial that came with my iPhone. While, I believe, they require other apps to allow access until the trial ends, they ended my ac…

TV+ is a special case, because the trial period (1 year) is longer than the non-trial payment cycle (1 month). Apple Music pop-ups are annoying, but I only saw them after some iOS version updates. There's also a setting to hide Apple Music features completely.

I had an Apple Arcade trial, whose trial period matches the non-trial payment cycle, and the same thing happened.

There is one rule for Apple, and one rule for everyone else.

Tim Cook's Apple is more than happy to use the abusive customer-hostile patterns they deny others.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#162

Post by tobyhinloopen »

pkorzeniewski wrote: post #112

I can't wrap my head around Apple customers, most of the people I know that use mainly Apple products had a surprisingly amount of major issues with them but continued to buy Apple stuff only, it's like an addiction.. For example screen stopped working in a 3-year MacBook so what did the guy do? Bought new one because fixing was too expensive. Another one had a problem with the keyboard in MacBook which is one of the…

The problem is that everything is just awful. Pick your poison.

Apple is the most expensive but also the least... bad.

Android is fine I guess. I still prefer iPhones. They have a much nicer app experience. Android feels subpar and inconsistent.

Windows... is just awful. I deal with Windows every day on machines much faster than my macbook and it’s just slow. Opening Explorer randomly slow. Settings that are randomly forgotten. Sound and network settings spread out over 5 config screens. One laggy app can easily make the whole system feel unresponsive. Oh, and “this file cannot be opened because it is in use by another program”. Thanks. What program? I dunno.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#163

Post by jp0d »

I must say that all the Apple products my wife and I have used so far, have been very reliable. They're expensive but when you consider the quality and durability they usually have better value. But their repair service can be utterly rubbish sometimes. A few years ago my wife spilled some beer on her MacBook Air and the keyboard stopped working. She took it to the Apple Service centre and told her that it was a faulty motherboard. They asked for nearly 60% of the price of the laptop. She then took it to an independent repair shop and they did it for a fraction of the cost.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#164

Post by deergomoo »

SirensOfTitan wrote: post #6

They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. They didn’t tell me that was the case when I was on the phone with them. Apple uses a lot of customer hostile behaviors nowadays. Recently: * I canceled the Apple TV+ year trial that came with my iPhone. While, I believe, they require other apps to allow access until the trial ends, they ended my ac…

Apple's pivot into services has just been the worst. They've been getting gradually stingier for years—to the point of it affecting product quality—but it's only recently they've started to add some scummy behaviour and dark patterns, and I can't see it getting any better.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#165

Post by Just1689 »

StavrosK wrote: post #67

I saw a video by Louis Rossman the other day that's relevant to this. He owns an independent repair shop that repairs Apple products, and he said that Apple has basically won the fight by locking down their supply chain. Independent repair stores now cannot get Apple parts anywhere, so your only repair option in many cases is to take the thing to Apple and pay the predictably just-below-used price to get it repaired.…

Yeah I believe the strategy is to make consumers think they should "just buy a new one".

Apple is also putting up a very poor "training" program (Independent Repair Program) so that it looks like they're entertaining "right to repair" while they ensure the program is not adequate enough for people taking the course to handle even the most basic repairs.

Apple also locks it all up in tight NDAs so that they can't discuss this publicly.

https://www.youtube.com/watch?v=zvFuNIZuxq4

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#166

Post by benologist »

oneplane wrote: post #92
selfhoster11 wrote: post #84

Earlier quoted context omitted.

You can deactivate pretty much all the Google apps you're not using. I use VLC, Firefox and K-9 Mail instead of the default Google apps and have been doing it for ages. Pretty much doesn't break anything, other than some banking apps that immediately assume you must have Gmail installed, so they direct you to that instead of your default email client. That's not a big deal, you can just open your email client by hand…

But you can't disable play store and framework(s) without losing a ton of integrated facilities. Probably also why the integrate most ad and tracking stuff in there.

You can block a lot of apps individually from accessing the internet with NetGuard -

https://f-droid.org/en/packages/eu.faircode.netguard/

https://github.com/M66B/NetGuard

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#167

Post by parasubvert »

Abishek_Muthian wrote: post #107
SirensOfTitan wrote: post #6

They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. They didn’t tell me that was the case when I was on the phone with them. Apple uses a lot of customer hostile behaviors nowadays. Recently: * I canceled the Apple TV+ year trial that came with my iPhone. While, I believe, they require other apps to allow access until the trial ends, they ended my ac…

>Apple uses a lot of customer hostile behaviors nowadays I think that's w.r.t personal experience, but they've been doing that for a very long time. Remember the time Jobs told that we are holding the phone wrong?

The iPhone 4 was also one of their best selling models of all time (iPhone 6 I think exceeded it).

Geoffrey Moore’s “Inside the Tornado” makes an argument that companies deliberately need to become less customer focused when they’re in hyper growth mainstream adoption.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#168

Post by deergomoo »

seb4433 wrote: post #38

Recently my iPhone XR stopped working after only a few months of usage. I thought it shouldn't be much of a problem since the device still had warranty. But I was very wrong... dealing with Apple Support (Germany) was one of the most frustrating customer support experiences I've ever had. My local Apple Store sent the phone to the repair facility 3 times but it always came back with the comment "Couldn't replicate is…

That's really weird. I'm based in the UK and on two occasions I've had an iPad replaced outside of warranty for free and without a fight; both times they said it was because it issue was covered under EU law. I've also had an iPhone replaced within warranty with no trouble.

All three times they've just confirmed the issue in store, entered the device into their system, then gone into the back to get a replacement device.

Purely anecdotal I know, but it's odd how much it seems to differ from country to country.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#169

Post by oarsinsync »

danpalmer wrote: post #111
sjg007 wrote: post #35

Earlier quoted context omitted.

They want you to subscribe

So using it without paying is a sales pitch? Is that news? Spotify's free plan is the same, YouTube Music costs money. I don't think it's fair to criticise a paid product for asking for you to pay for it.

I paid for my music in the iTunes Store. Why are they spamming me with adverts for a streaming service I don’t want, that they offer no free tier for?

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#170

Post by parasubvert »

spuz wrote: post #125
pkorzeniewski wrote: post #112

I can't wrap my head around Apple customers, most of the people I know that use mainly Apple products had a surprisingly amount of major issues with them but continued to buy Apple stuff only, it's like an addiction.. For example screen stopped working in a 3-year MacBook so what did the guy do? Bought new one because fixing was too expensive. Another one had a problem with the keyboard in MacBook which is one of the…

The answer to "why do people spend so much on Apple hardware?" used to be that they would offer fast easy and sometimes free repairs and replacements at their genius bar stores even when the product was out of warranty. I guess those days are over?

Those days aren’t entirely over (my out of warranty iMac is getting great care, my out of warranty iPhone had AppleCare and they waived the screen fee even though it expired a couple months prior - this was in 2019), but they’re at the scale that it is hard to please everybody at a profit and easy to blog about being upset.
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