Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement • Hacker News Board

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#141

Post by ben1040 » Mon, Sep 14, 2020, 1:41 PM UTC

millzlane wrote: post #104

This price looks incorrect. Tier 4 damage would only be accidental damage that the customer caused. Delamination of the screen doesn't count. Tier 4 would be liquid damage. I think the rep was new to the internal tools that apple provides. A cracked display in a MBA retina 13in 2019 cost the customer $489.94 total.

Was thinking the same. I pretty much destroyed a MacBook of mine when I was running to catch a train, tripped, and landed squarely on my backpack. I had bent the laptop slightly right in the middle from where I fell on it.

That was a tier 4 repair, which the indie Apple authorized repair shop described to me as the repair category for catastrophic damage and basically just a little less than the full replacement cost.

It was a three month old laptop and so I paid the fee, as it was like $150 less than the original cost of the machine and I would’ve had to buy a new one otherwise anyway.

I was a little beat up from the fall and needed a few stitches in my hand, luckily the ER didn’t also deem that to be a tier 4 repair.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#142

Post by userbinator » Mon, Sep 14, 2020, 1:41 PM UTC

nvrspyx wrote: post #124

About 4-5 years ago, my MacBook Pro's trackpad would randomly stop working and I would have to restart my laptop a few times to get it working again. Sometimes it would work for a few hours, sometimes a few minutes. I also dual-booted Linux at the time and the funny thing is the trackpad never had an issue under Linux. After quite a bit of researching, it led me to believe that the ribbon cable connecting the trackpa…

I believe Louis Rossmann had a video of something similar, where a loose/unseated display cable was quoted by Apple as a motherboard replacement.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#143

Post by extremeMath » Mon, Sep 14, 2020, 1:43 PM UTC

pilsetnieks wrote: post #114

extremeMath wrote: post #62

Earlier quoted context omitted.

>Apple uses a lot of customer hostile behaviors nowadays Nowadays? Apple has been doing anti-consumer behavior for multiple decades. I remember only allowing purchased itunes music being exported in their specific format. You'd have to burn them to a CD and rip it back to a useable format. This isn't new, any educated consumer is well aware of how Apple plays.

AAC is just a different format, and a superior one at that. ( https://en.wikipedia.org/wiki/Advanced_Audio_Coding ) Maybe you're thinking of the DRM'd files that couldn't be played back by other players, and even iTunes on other computers without your iTunes store account. In that case indeed burning a CD and ripping it would be one solution. They stopped selling DRM'd files completely by 2009, though.

Ahh that was it.

But yep that's how we bypassed it.

I think I bought 6 songs before I found a better alternative. Reminds me how I had 1 iphone (6) and would never get one again.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#144

Post by csomar » Mon, Sep 14, 2020, 1:44 PM UTC

pkorzeniewski wrote: post #112

I can't wrap my head around Apple customers, most of the people I know that use mainly Apple products had a surprisingly amount of major issues with them but continued to buy Apple stuff only, it's like an addiction.. For example screen stopped working in a 3-year MacBook so what did the guy do? Bought new one because fixing was too expensive. Another one had a problem with the keyboard in MacBook which is one of the…

I could offer some insights: I had my MBP's 2018 batteries recently swollen. Cost of repair is absurd ($800). I was using it as a desktop machine and I decided that was a bad idea. So I moved to Linux. Now I'm shopping for a new laptop (not for any work intensive tasks but just a portable thing) and Apple still has the best devices in the market despite all the problems I had.

This was also my first problem with Apple after 6 years of using different products. So I can tag it to bad luck. If I was having these problems with every device, I'd definitely move to something else.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#145

Post by danmg » Mon, Sep 14, 2020, 1:45 PM UTC

freeqaz wrote: post #28

SirensOfTitan wrote: post #6

They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. They didn’t tell me that was the case when I was on the phone with them. Apple uses a lot of customer hostile behaviors nowadays. Recently: * I canceled the Apple TV+ year trial that came with my iPhone. While, I believe, they require other apps to allow access until the trial ends, they ended my ac…

I just swapped from Android to an iPhone for privacy concerns. The other side of the fence is pretty user hostile as well. Google makes you disable a lot of functionality on the phone if you try to get out of their invasive tracking. And they are constantly nuking apps that I use like Google Play Music and Google Inbox. Maybe check out PinePhone if you're interested in hacking something together!

I'm considering HarmonyOS for my next phone.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#146

Post by jordache » Mon, Sep 14, 2020, 1:48 PM UTC

sbuk wrote: post #97

danlugo92 wrote: post #10

Earlier quoted context omitted.

Been a long time since I havent used apple devices (for unrelated reasons) this sounds so different from how they used to be.

I broke the screen on a new Macbook 2 years ago, days after buying it. It was entirely my own fault so not covered by warrantee. I called Apple support and was told £800. Since I bought it with an Amex card, it was covered on that insurance, so I made an appointment to get it replaced. I went to the Apple store and was given a formal quote of £645 parts + labour. They went off to get the paperwork and were gone for a…

Huh? Instead of charging you the cost of a repair, for that new unit, they just did a swap for you free of charge?

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#147

Post by fareesh » Mon, Sep 14, 2020, 1:48 PM UTC

StavrosK wrote: post #67

I saw a video by Louis Rossman the other day that's relevant to this. He owns an independent repair shop that repairs Apple products, and he said that Apple has basically won the fight by locking down their supply chain. Independent repair stores now cannot get Apple parts anywhere, so your only repair option in many cases is to take the thing to Apple and pay the predictably just-below-used price to get it repaired.…

Wouldn't you also in theory be able to get a donor part from someone's laptop which is otherwise busted?

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#148

Post by jonwachob91 » Mon, Sep 14, 2020, 1:49 PM UTC

I hope Luke Tully is around and reading these comments, the only contact he has on his site is the twitter and he looks inactive on it.

But his 2015 MBP delamination is covered by an Apple Recall from many years ago! He doesn't have to pay a dime to get that issue fixed.

I first took my 2015 MBP to Apple a few years ago for the delamination problem and was told it was covered under a recall notice, but at the time I didn't have up to 2 weeks of service time to be without my MBP, so I just dealt with it. This Spring I finally called up Apple and told them I wanted to get my delamination issue fixed. The Apple rep was completely lost about the recall I was talking about, but about 15 minutes of looking around he found the recall information. 1 week later I had my MBP back from the service center looking b-e-a-utiful :)

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#149

Post by fluffything » Mon, Sep 14, 2020, 1:49 PM UTC

pkorzeniewski wrote: post #112

I can't wrap my head around Apple customers, most of the people I know that use mainly Apple products had a surprisingly amount of major issues with them but continued to buy Apple stuff only, it's like an addiction.. For example screen stopped working in a 3-year MacBook so what did the guy do? Bought new one because fixing was too expensive. Another one had a problem with the keyboard in MacBook which is one of the…

You mention this as if the alternative was obvious.

AFAICT the two main alternatives are a Windows Laptop and a Linux Laptop. Each of them with their own _ton_ of problems.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#150

Post by risyachka » Mon, Sep 14, 2020, 1:51 PM UTC

pkorzeniewski wrote: post #112

I can't wrap my head around Apple customers, most of the people I know that use mainly Apple products had a surprisingly amount of major issues with them but continued to buy Apple stuff only, it's like an addiction.. For example screen stopped working in a 3-year MacBook so what did the guy do? Bought new one because fixing was too expensive. Another one had a problem with the keyboard in MacBook which is one of the…

I personally buy their products because they are absurdly reliable. I have 4 year old iphone 7 that works perfectly for 4 years. Ipad mini 4 - 5 years of lots of use every day. Works perfectly, battery still lasts like 6+ hours. Sometimes I wish it broke so I have an excuse to buy a new one.

iPad mini 1 - 8 years, my mom uses it for videos, facetime, reading. Still works fine.

Airpods are great.

Macbook pro 2017 - 3 years of use, works perfectly. Keyboard had its issues - had replaced it for free this year, wanted to replace a battery - they found some kind of defect there and replaced for free.

So yeah, I haven's seen anything even close to this kind of reliability and customer support. That is why when time comes I will continue to use Apple.

Before that I was a long time Android and Windows laptop user.