At this point it’s as if Apple is begging to be regulated. Absolutely disgraceful. To be clear my issue is not with the price of the repair but with the lack of alternatives due to Apple’s replacement part policy. I’m pretty sure if the EU were to regulate them they’d still enforce their customer hostile policies onTo their other markets.
Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement
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Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement
#62They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. They didn’t tell me that was the case when I was on the phone with them. Apple uses a lot of customer hostile behaviors nowadays. Recently: * I canceled the Apple TV+ year trial that came with my iPhone. While, I believe, they require other apps to allow access until the trial ends, they ended my ac…
>Apple uses a lot of customer hostile behaviors nowadays
Nowadays? Apple has been doing anti-consumer behavior for multiple decades. I remember only allowing purchased itunes music being exported in their specific format.
You'd have to burn them to a CD and rip it back to a useable format.
This isn't new, any educated consumer is well aware of how Apple plays.
Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement
#63I'm currently having to go through a home insurance claim for a similar reason. I stupidly took one of the keys off and bent a bit of plastic getting it back on. The damaged part of the key is on the keycap itself, rather than the mechanism underneath. Silly mistake but I imagine not super uncommon. Took it to an Apple store and was quoted £700 to fix it which is equivalent to almost half the cost of the laptop. For…
What is the 'key' in this context?
The one on a keyboard you type letters with, not the one you open houses with.
Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement
#64They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. They didn’t tell me that was the case when I was on the phone with them. Apple uses a lot of customer hostile behaviors nowadays. Recently: * I canceled the Apple TV+ year trial that came with my iPhone. While, I believe, they require other apps to allow access until the trial ends, they ended my ac…
If you go to the settings app and find "Music" there, you will find a toggle "Display Apple Music" - perhaps that will help.
I agree they are annoying.
Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement
#65This is not surprising at all, the retina screen is one of the most expensive parts of the laptop. Lots of household appliances are similar to this too. If you have to repair one of the main parts of a washing machine or a dishwasher a new one will be a cheaper option. Same for a car, a friend of mine flooded his engine by driving through water that was higher than expected. His insurance company just wrote the car o…
Disclaimer: I for a company that does consumer electronics after sales.
> This is not surprising at all, the retina screen is one of the most expensive parts of the laptop.
There is no way it costs them 2K to replace a retina screen in a 2K mac book.
Besides if Apple really wanted to they could create a more efficient and cheaper repair process for heavily damaged units. For example send them all to a central point, strip the working components and create refurbished units from those parts. For things on the outside (cover, plastics, etc.) you can use new ones because those will be scratched etc. And then give the customer the option to buy such a refurbished unit instead of a 2K screen replacement. As a bonus It's also better for the environment.
Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement
#66They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. They didn’t tell me that was the case when I was on the phone with them. Apple uses a lot of customer hostile behaviors nowadays. Recently: * I canceled the Apple TV+ year trial that came with my iPhone. While, I believe, they require other apps to allow access until the trial ends, they ended my ac…
I just swapped from Android to an iPhone for privacy concerns. The other side of the fence is pretty user hostile as well. Google makes you disable a lot of functionality on the phone if you try to get out of their invasive tracking. And they are constantly nuking apps that I use like Google Play Music and Google Inbox. Maybe check out PinePhone if you're interested in hacking something together!
Wait until you download all the same apps and get 0 privacy benefits.
The problem is barely Google. The problem are the Apps you download and giving full permissions.
Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement
#67I saw a video by Louis Rossman the other day that's relevant to this. He owns an independent repair shop that repairs Apple products, and he said that Apple has basically won the fight by locking down their supply chain.
Independent repair stores now cannot get Apple parts anywhere, so your only repair option in many cases is to take the thing to Apple and pay the predictably just-below-used price to get it repaired.
Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement
#68I'm not sure what's newsworthy, here. This is quite typical of any place, that both sells and repairs stuff. The cost of repair is calculated to be just below, or at, the cost of replacement. It's unusual, but not unheard-of, to have it more than the cost of replacement. I've encountered this with TVs, phones, VCRs, stereos, non-Apple computers, cars, and I have heard stories of this applying to buildings and homes,…
Something unconscionable is newsworthy even when it is common.
Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement
#69At this point it’s as if Apple is begging to be regulated. Absolutely disgraceful. To be clear my issue is not with the price of the repair but with the lack of alternatives due to Apple’s replacement part policy. I’m pretty sure if the EU were to regulate them they’d still enforce their customer hostile policies onTo their other markets.
I wonder if this is the end goal.
If they are regulated, they can expect permanent life at the expense of taxpayers subsidizing the company.
Be extremely anti consumer and anti developer, advertise to make up for the negative behavior and loss of users.
Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement
#70Well, dont buy apple...
I agree, but if you are a fortune 500 company, you don't quite get to say "no".
You need to provide it to users anyway.