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Lightroom app update wipes users' photos and presets, Adobe says not recoverable

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Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#391

Post by canada_dry »

akerro wrote: post #303
userbinator wrote: post #52

When things like this happen, is it any wonder an increasing number of users are viewing any sort of "updates" with extreme apprehension? "It was working fine just before, and now I've lost everything. Why should I have even updated!?!?" I still remember when the general advice was "do not upgrade/change what works, unless you need something in a later version", which then changed to "updates are recommended", follow…

> "updates are recommended", followed by "updates are strongly recommended", and more recently, "updates are mandatory". This is 5 years old, today we are doing: Updates happen in background automatically without user knowing and sometimes when autoupdated software is being used at the time, it crashes when new action is performed and all not saved user data is lost. Move fast, break things!

> Updates happen in background automatically without user knowing ... Move fast, break things!

This is exactly why power users dislike SNAP.

Give us the ability to choose if/how/when to install updates. Period.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#392

Post by devmunchies »

Brajeshwar wrote: post #98

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

I've been using affinity designer since 2014. I love it, however its lacking a couple really vital features still that make illustrator a must have for many professionals (not me).

One is the envelope distort mesh, allowing you to modify on a 3d grid (3d transform, things further away are smaller). Example here[0].

The other is blending between two shapes, as seen here[1]

0: https://youtu.be/cq3K27M36mI?t=214

1: https://youtu.be/GOCPUJ5xVTw?t=661

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#393

Post by FriendlyNormie »

Aachen wrote: post #210
AdamJacobMuller wrote: post #116

Earlier quoted context omitted.

I recently signed up for adobe CC to test out premiere for some video editing work (side note, Final Cut is better) and instead of inputting a real card I used a privacy.com one. When I decided I didn't want it, I just disabled the privacy card. I only have to deal with a few annoying emails from adobe. I didn't even bother trying to cancel. Reading your comment makes me realize how smart that was.

Is that legal in the USA? Entering into a purchase agreement ("koopovereenkomst", not sure if I'm translating the jargon correctly) and then just not paying? Because that's certainly not legal where I live. I understand that the odds of repercussions are small and that there are no damages on Adobe's side since you haven't physically taken their goods so it would probably have to be taken up by the public prosecutor…

No post body was provided.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#394

Post by aspaceman »

wodenokoto wrote: post #284
tobyhinloopen wrote: post #280

Earlier quoted context omitted.

I did the same. I just stopped paying and told my CC company to block transactions because I never agreed to them. Adobe is very unclear about what you’re actually agreeing to up until the point you’re cancelling. I just blocked transactions and never heard from them again (except for some emails). If they want to fight it, good luck winning it in Dutch courts when the conditions are unclear.

Everybody on the net is always like "Just told my bank to block the transaction" - when I did that, in a EU country, my bank was very reluctant. They wanted proof that I had been in contact with the company and tried to get a refund from them, and that I in fact didn't owe them money.

You shouldn’t be contacting a bank - I think that might be the distinciton. When people say this, I interpret it as contacting their credit card and asking for a chargeback.

This depends on the credit card company but mine is very willing to charge back if I call. They find it pretty trivial.

I’ve never done anything like this with a debit card or bank though. I think the money that leaves through debit is actually gone and that’s a distinction. I know the EU is more debit focused.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#395

Post by mtnGoat »

You think Abode is bad, try cancelling any recurring billing from Google, even when fraudulent. A CC of mine was compromised and a YouTube premium account was made. I've changed my card number three times, yet somehow Visa let's them keep billing me. Finally had to cancel the CC account, Google kept trying to bill it for 90 days even after multiple chargebacks and the account being frozen from all charges.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#396

Post by justinclift »

gwittel wrote: post #129
justinclift wrote: post #103

Earlier quoted context omitted.

Isn't the database in SQLite? So, you can open it in a SQLite GUI (eg sqlitebrowser.org, which I'm a dev member of) to see and/or screw with stuff?

Lightroom’s is. Not sure about capture pro. In Apertures case, the photos and meta data are in one giant blob. I’d want to avoid that. Manage the files my way, then have a separate metadata store. The downside of the SQLite dB is no network editing. I’d love to be able to edit from multiple machines without a cloud subscription or super slow NFS.

Cool, makes sense. :)

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#397

Post by jiveturkey »

MrDresden wrote: post #345
AdamJacobMuller wrote: post #116

Earlier quoted context omitted.

I recently signed up for adobe CC to test out premiere for some video editing work (side note, Final Cut is better) and instead of inputting a real card I used a privacy.com one. When I decided I didn't want it, I just disabled the privacy card. I only have to deal with a few annoying emails from adobe. I didn't even bother trying to cancel. Reading your comment makes me realize how smart that was.

The privacy policy of Privacy.com makes me question if they should be trusted with the detailed transaction information of their users. The policy does make it clear that they share personal data with third parties under, what they call, "controlled circumstances": "With third parties, within the United States and in other countries, who may access data about you to perform functions on our behalf" Here it would be n…

if one has to ask ...

clearly they cannot. they are based in the US.

it's like VPNs. or DOH. it's not a matter of absolute privacy, it's a matter of privacy wrt a certain party.

if privacy.com really were private, you'd fund an account with bitcoin. which afaict you cannot. so you need another level of abstraction/privacy to keep your details from privacy.com.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#398

Post by ChicagoDave »

Are they saying they deleted the photos from your phone/tablet or just the adjustments in Lightroom?

If they're just talking about Lightroom data, then although that's pretty crappy, it's what I expect out of apps. I remember the Apple Pages used to do this too. If you deleted or upgraded, the data was erased. That's all changed since they enabled cloud, but still was a horrible design.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#399

Post by Silhouette »

bonoboTP wrote: post #295
Silhouette wrote: post #119

Earlier quoted context omitted.

But the market has spoken It has? When was the market given a choice? I, for one, would be absolutely fine with having fewer shiny new features but also not having software I rely on break all the time. The current culture of just shoving everything out, whatever condition it's in and regardless of the consequences of any potential failure, and saying you'll patch any problems later is toxic and quietly causing enorm…

Everybody is ignorant, but smart, attentive people are expensive and are not rewarded. Managers get up the ladder by scheming and appearances and alliances, devs are rewarded for padding their CVs, project managers rewarded for introducing new stuff with a short term focus etc. In many cases people just either don't know better, or don't have the time and patience to provide different incentives. This includes the cu…

And again for an Adobe creative product all this is still fine. Not losing your data is a solved problem and it's called a backup.

On this point, I just can't agree. Regardless of whether or not users have effective back-ups -- and we all know that for various reasons, sometimes they don't, even if they believed they did -- it simply isn't acceptable for someone to push out a software patch that destroys data incorrectly.

I don't think it's a trivial thing if someone loses data of great personal value, whether it's wedding photos, or a video of your child's first play at school, or precious footage of a friend or relative who is no longer with you, or just a personal project you've put a lot of work into. These things matter to people, and even if they didn't arrange for effective back-ups, it's not their fault that the data was destroyed in this case, it's 100% on Adobe for screwing up.

In some analogous cases with ignorant customers the state steps in and creates consumer protection regulation, but its usually only for really dangerous stuff that can kill you or make you sick, like food safety, not just delete your wedding pics.

I don't know where in the world you are, so maybe that is the case for you. At least here in the UK, and in Europe more widely, consumer protection laws tend to be quite strong and quite well regarded by the public, and they certainly aren't limited to life-or-death kinds of issues (though of course we have specialised safety regulations in those kinds of areas too).

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#400

Post by MereInterest »

berdario wrote: post #354
est31 wrote: post #232

Earlier quoted context omitted.

You already contribute by growing the community. Software benefits from network effects. E.g. a large hurdle for Libreoffice adoption is the fact that many documents are in the MS proprietary formats. Messengers like Signal or Telegram are in the same boat. As the community grows, the chance increases for someone to contribute by coding or money, or hiring the lead devs for support contracts. It doesn't have to be yo…

Those effects are vastly overstated. https://lwn.net/Articles/825602/ If you participate in the community, you can be a boon or you can also be a drag (if you just use the software in the privacy of your home, report problems and ask questions, without every giving back in any way, not even by answering other folks' questions). If you want your open source developers to eat, they need cold hard cash. From the lwn lin…

> If you participate in the community, you can be a boon or you can also be a drag (if you just use the software in the privacy of your home, report problems and ask questions, without every giving back in any way, not even by answering other folks' questions).

Whether problem reports are a help or hindrance depends strongly on the type of report. A low information "it broke" post is a hindrance. A high information post giving steps to reproduce, having looked for similar bug reports, giving system details needed to reproduce the report, should be a help.

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