Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Lightroom app update wipes users' photos and presets, Adobe says not recoverable

petapixel.com

Post reply on HN
Print view View original

341–350 of 442 posts

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#341

Post by oh_hello »

jiggliemon wrote: post #87
akersten wrote: post #2

Slight sidebar: it's so frustrating that Adobe made the new Lightroom some cloud based monstrosity. For photographers with serious workflows involving local disks, we're now relegated to "Lightroom Classic" which makes me feel like I'll be discontinued in N years from now. I hope they change course and drop this whole cloud thing, the yearly subscription model is bad enough.

I’ve been shooting for a very long time. And I shoot several sessions per month, and roughly 60gb per session. Sometimes much more, sometimes less. There is no possible way, nor reason, to have all those images in the cloud. I split up my catalogs aggressively, so I don’t really know how many images I have saved. But it’s in the hundreds of thousands. New Lightroom might be OK for the casual photographer. But for the…

I don't have nearly your scale of photo data, but I also refuse to move to the cloud-based Lightroom. I really hope there are enough pro users like you to prevent Adobe from pulling the plug on Lightroom Classic. I'd go straight to Affinity or elsewhere if that happened.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#342

Post by gvjddbnvdrbv »

Silhouette wrote: post #113
Animats wrote: post #58

Earlier quoted context omitted.

This happened on the user's phone. The issue is at what point negligent authorized access becomes unauthorized access. "Exceeds authorized access" is a criminal charge under the Computer Fraud and Abuse Act. A contract cannot override criminal law. This is really complicated, see [1]. An EULA, though, might not be enough to get Adobe out of this. Especially if a third party, not a party to the EULA, owned the photo.…

A difficulty that has been pointed out on other forums is that after an unexpected delete bug that caused permanent data loss, during any subsequent legal action you may have no evidence to demonstrate what you have lost. If you do have a backup available from elsewhere to demonstrate the damage that was done to your device, you have also demonstrably limited that damage to a small inconvenience in having to restore…

If someone steals from you you don't have to produce exhaustive evidence of your ownership in order to file a police report or claim your insurance. This works because saying you owned something you didn't is fraud and filing a false report is an additional crime.

The same principle could maybe be applied here?

(Usual disclaimer I am not a lawyer etc)

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#343

Post by whiddershins »

This is another example of deeply yet inadvertent hostile behavior by a tech company towards artists and creativity.

It is hard to overstate how much this matters, and is overlooked.

I am constantly grateful that I live in a time where I have all these magical creative tools.

At the same time, tech companies have a tendency to internalize ignorance about what artists and musicians actually need, and what is nurturing or destructive to creativity.

I think the best example of this is the YouTube algorithms that favor frequent uploads for discovery. Probably nothing could be more hostile to human creativity, and I’m not sure it’s purely profit seeking. I think it is actually just ignorance.

—edit—

Apple has not made it obvious how to back up all the content from your apps, nor has Adobe, nor has either of them made it easy to do it in a non-proprietary fashion. This is anti-artistic. It makes me not have true control over my creations, and this is discouraging and damaging to creativity.

—edit2–

I believe almost any artist would say: “having control of the durability of my art is extremely important, the latest Lightroom feature is largely insignificant.”

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#344

Post by buzzerbetrayed »

Brajeshwar wrote: post #98

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

PSA: if you get on a support call with Adobe and complain long enough, they will waive the cancelation fee (source: I’ve done it). Not that this excuses Adobe in any way. They still intentionally obscure the fact that you’re signing a year contract when you sign up.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#345

Post by MrDresden »

AdamJacobMuller wrote: post #116
Brajeshwar wrote: post #98

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

I recently signed up for adobe CC to test out premiere for some video editing work (side note, Final Cut is better) and instead of inputting a real card I used a privacy.com one. When I decided I didn't want it, I just disabled the privacy card. I only have to deal with a few annoying emails from adobe. I didn't even bother trying to cancel. Reading your comment makes me realize how smart that was.

The privacy policy of Privacy.com makes me question if they should be trusted with the detailed transaction information of their users. The policy does make it clear that they share personal data with third parties under, what they call, "controlled circumstances":

"With third parties, within the United States and in other countries, who may access data about you to perform functions on our behalf"

Here it would be nice to get a clear picture of what these functions are. If they are only for the processing of payments then this is fine (they actually mention this case in the second bullet point so my example does not hold). If these functions are to data mine my data for reselling to a third party advertisment network that would not be alright.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#346

Post by OzzyB »

Brajeshwar wrote: post #98

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

I have also ended my 25+ year relationship with Adobe. I wouldn't feel so miffed about it if it wasn't for buying a full CS3 Master Collection licence for $2.5k thinking I was a "good boy" and this would be a sound investment in my career since I was deep into Flash, Flex, Fireworks and ofc Photoshop and Illustrator.

Then they went full Cloud and did me the "favour" of giving me a discount on this suite of $59.99 to $39.99 (IIRC). Every. Damn. Month.

The thing is I wasn't really using any of it much anymore, so I cancelled, but every now and then I need to whip up a logo/graphic or retouch some image and I don't have the little [Ps] or [Il] in my Dock anymore and I'm not gonna sign up again and pay monthly. That was the point of buying this software in the first, it's there for me when I need it, it's mine.

Nowadays Sketch gets me where I need to go most of the time, gonna have to get Affinity soon.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#347

Post by eigenvalue »

AdamJacobMuller wrote: post #116
Brajeshwar wrote: post #98

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

I recently signed up for adobe CC to test out premiere for some video editing work (side note, Final Cut is better) and instead of inputting a real card I used a privacy.com one. When I decided I didn't want it, I just disabled the privacy card. I only have to deal with a few annoying emails from adobe. I didn't even bother trying to cancel. Reading your comment makes me realize how smart that was.

Thanks for flagging this service, I just signed up. Looks very sleek and easy to use. Not sure what I would do with it, but nice to have as an option, especially when working with sketchy merchants.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#348

Post by luxuryballs »

buzzerbetrayed wrote: post #344
Brajeshwar wrote: post #98

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

PSA: if you get on a support call with Adobe and complain long enough, they will waive the cancelation fee (source: I’ve done it). Not that this excuses Adobe in any way. They still intentionally obscure the fact that you’re signing a year contract when you sign up.

Yep, the magic word is “charge back”.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#349

Post by johnchristopher »

rootsudo wrote: post #335
johnchristopher wrote: post #322

Earlier quoted context omitted.

I recently wanted to get some practical knowledge with cloud storage buckets and my first choice was Azure (for no other reasons that name was shrouded with mystery). Free trial, etc. I give my phone number (something like "for legal reasons"). Then it asks for my CC. I already hate it because it's highly dubious they need my CC number for a free trial since it's not needed to deliver the product. Fine, I give it. Th…

Well, to shed insight on Azure. 1. Phone number is required to minimize fake/bot/fraudulent use accounts. 2. Credit card is required in case you want to immediately scale up, and also, used as anti fraud as depending on the card used, and address is used to judge you as a customer and whether or not you should be disabled immediately upon account creation. Credit cards first six numbers are the BIN, or bank identific…

> 2. Credit card is required in case you want to immediately scale up, and also, used as anti fraud as depending on the card used, and address is used to judge you as a customer and whether or not you should be disabled immediately upon account creation.

That's not what MS says the credit card is for (edit: which doesn't mean they aren't using it the way you explained they do):

> We ask for your credit card number to verify your identity and to keep out spam and bots. You won’t be charged unless you upgrade.

They don't want me because of my CC (I specifically want a pre-paid CC I can put money on as I need it and can never be overcharged) because my CC can't be easily charged in case I forget to cancel the service.

Amazon, PSN store, paypal, online clothing store, pro and non pro pc parts store, etc. are all fine with this card.

edit: I understand Azure is a recurring payment with potential upcost at some point or another and that the examples I gave are one time payment but then they really should find a way to let me try their stuff for free as they say they want or just stop giving me resources if the card is declined.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#350

Post by MaxBarraclough »

HeadsUpHigh wrote: post #249
vladvasiliu wrote: post #154

Earlier quoted context omitted.

While I agree with you and do myself keep several backups, I get the feeling that this is actually more and more difficult to implement for "regular people". Related to TFA's subject, I'm a user of Lightroom and Photoshop, but the computer-based, "classic" ones. I still manage my photos "the old way", with folders on my drive that I back up regularly to two locations. However, I also tried Lightroom on my iPhone. Rig…

>how much can you actually count on those backups being actual backups? You can not count at it at all. The only legit option glacier honestly.

The conversation went in exactly the same direction 3 days ago when we were discussing Canon's recent loss of user data.

https://news.ycombinator.com/item?id=24196557

Post reply on HN