Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Lightroom app update wipes users' photos and presets, Adobe says not recoverable

petapixel.com

Post reply on HN
Print view View original

381–390 of 442 posts

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#381

Post by svnpenn »

ta17711771 wrote: post #100
svnpenn wrote: post #41

This is exactly why I do manual updates for pretty much all my software. Any time I mention it, people hound me with "what about security issues!" uh oh yeah thats a concern, but I will take that risk over shit like this where personal files are just getting wiped. Most users dont need bleeding edge software. You can run months behind and be fine in most cases. I read release notes. When an update comes out, unless s…

> You can run months behind and be fine in most cases. Out of curiosity, what's your coronavirus take?

what in gods name does that have to do with software?

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#382

Post by adoxyz »

Brajeshwar wrote: post #98

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

I'm all for shitting on big companies when they do shady stuff, but Adobe literally makes it clear when you sign up that you are signing up for an "Annual plan, paid monthly". You have 3 options.

Annual, Paid Monthly Annual, Paid Once Monthly, no Contract (which is priced higher than the other two)

This seems more like user error not understanding what they're signing up for.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#383

Post by sibit »

Brajeshwar wrote: post #98

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

I ran into this issue several years ago and found a loophole without having to cancel my credit card.

When I was going to college I took advantage of the student discount for the full Creative Cloud suite. After a few years, the discount was no longer available and Adobe started charging me the full $60 a month. I didn't have the $720 needed to cancel my subscription and I just lost my job. I ended up downgrading to the Photoshop + Lightroom subscription since it was $20 a month instead of $60 and I didn't want to cancel my credit card. I found out after reading the subscription confirmation email that in their system it treats a subscription change the same as if I was signing up for a new subscription and I could cancel it and get my money back.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#384

Post by api »

lazulicurio wrote: post #291
adrianb wrote: post #123

Earlier quoted context omitted.

I definitely feel the increasing apprehension and postpone updates for as long as possible all the time. But the change to "mandatory updates" came after numerous incidents of "millions of users running unpatched software fell victim to the latest exploit". This kind of bad publicity started the trend of software makers forcing updates on users. Separating security patches from feature updates is better but doesn't 1…

> Separating security patches from feature updates is better but doesn't 100% guarantee there are no data-losing bugs. It's a nice thought to separate "security" and "feature" updates, but I'm not sure if its realistically achievable. ---- Looking at the bigger picture, I think the issue is that once developers/managers got into the habit of forcing updates on users, it became an excuse for skimping on QA/QC. "If the…

That would be really, really hard and would require a tremendous amount of additional organization in the dev process. Either that or fixes would need to be back ported to every running supported version. That's insane.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#385

Post by api »

akersten wrote: post #2

Slight sidebar: it's so frustrating that Adobe made the new Lightroom some cloud based monstrosity. For photographers with serious workflows involving local disks, we're now relegated to "Lightroom Classic" which makes me feel like I'll be discontinued in N years from now. I hope they change course and drop this whole cloud thing, the yearly subscription model is bad enough.

The cloud is DRM. If the software doesn't run locally or only parts of it do, then it's impossible to pirate. It's also possible to impose a continuous rent on users. If the user can run disconnected that's hard to enforce.

That's really the motive for a lot of things going cloud.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#386

Post by hatsunearu »

sudosysgen wrote: post #118
hatsunearu wrote: post #117

Earlier quoted context omitted.

That's really wacky. do you also have the sidecar file? May be a bug.

Yup, here is the sidecar file: https://x0.at/uSx.xmp I think it might be a bug too. Which is too bad, because Darktable is soooo close to the perfect photo editor (except for CA correction and sharpening, but that's neither here nor there)

Just saw this. I'll take a look after work :D

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#387

Post by hatsunearu »

pitzips wrote: post #79
benrbray wrote: post #3

Well, this is as good a time as any then to try out Darktable [1]! [1] https://www.darktable.org/

Rawtherapee is another top contender. I use it in conjunction with Affinity Photo and have been happy with the workflow.

The UIUX is horrible. The devs are cool and the wiki is really good though.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#388

Post by paulftw »

wodenokoto wrote: post #284
tobyhinloopen wrote: post #280

Earlier quoted context omitted.

I did the same. I just stopped paying and told my CC company to block transactions because I never agreed to them. Adobe is very unclear about what you’re actually agreeing to up until the point you’re cancelling. I just blocked transactions and never heard from them again (except for some emails). If they want to fight it, good luck winning it in Dutch courts when the conditions are unclear.

Everybody on the net is always like "Just told my bank to block the transaction" - when I did that, in a EU country, my bank was very reluctant. They wanted proof that I had been in contact with the company and tried to get a refund from them, and that I in fact didn't owe them money.

I went through is process a couple of times.

Usually they ask you to fill an online form and attach any evidence. After that it always felt like a call center employee decided whether to start the refund or not. If you write something smart, well researched, polite, and long, chances are that poor person will just skim through it and click “accept”.

Then on the other side the company has 30-45 days to object via their bank.

With big companies they probably think it’s not worth their time.

With small companies the bank notices about a new dispute probably go to an inbox nobody monitors.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#389

Post by tehwebguy »

Brajeshwar wrote: post #98

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

Agreed 100% -- the annual / monthly info is intentionally obfuscated. Rather than a dark pattern I consider it a scam outright.

Monthly pricing is great, people can justify doing a small project with expensive software without breaking the bank and simply resume the subscription if relevant work picks up. Especially great for freelancers.

But intentionally making it appear that it's a monthly subscription when it's actually an annual subscription is beyond the pale.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#390

Post by causality0 »

vladvasiliu wrote: post #158
causality0 wrote: post #145

Earlier quoted context omitted.

A real computer can run automatic backups to a second local disk or over your home network. Even if you do feel like paying Apple for adequate iCloud backup storage you're consuming bandwidth and using large amounts of data.

You can do that with an iPhone too. You can do a full backup of the phone to the mac, encrypted, which also contains "sensitive" data, etc. Can be run over wifi if you don't want to bother with cables or via usb if the local wifi is shoddy. No need to pay Apple anything for any storage.

But funny enough you can't do both. Your iDevice can automatically back up over the network or it can automatically back up to iCloud but using one of those means the other is manual-only.
Post reply on HN