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Lightroom app update wipes users' photos and presets, Adobe says not recoverable

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Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#301

Post by mrzool »

virgilp wrote: post #166

Does anybody know a good photo management software that's not Lightroom? I don't actually need to do edits to my photos - I need to manage my photo library. Lightroom is not great at it but is passable - is there anything else? What I'm looking for is software that: - Is fast - Is capable of leaving photos where they are ("import-in-place"). - imports photos from card to NAS, organized by time ( year/month/day) - all…

Not sure it covers all the features you need but worth mentioning: Spect[1] for macOS, frugal and fast.

1: https://stevenf.com/spect

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#302

Post by GoblinSlayer »

Polylactic_acid wrote: post #204
hellotomyrars wrote: post #201

Earlier quoted context omitted.

I fell in this trap too and luckily I paid through PayPal. I really don’t like PayPal as a company but from a consumer standpoint they’re useful to me because I am able to terminate billing on the PayPal side of things. Also i have not been burned by PayPal in the few disputes I have had to go through. I wish there was a less shitty option than PayPal with the same level of insulation and dispute resolution. Lots of…

This is something that really should have been done at the bank level. Cards should have been a request system, the seller requests money and you grant that request. And then for subscriptions you can automate the grant process but at any time its under your control and can stop. Its insane how we just give every seller access to our bank accounts to pull money out of.

Ironically it's done for user convenience, so that you don't need to automate the periodic payment yourself.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#303

Post by akerro »

userbinator wrote: post #52

When things like this happen, is it any wonder an increasing number of users are viewing any sort of "updates" with extreme apprehension? "It was working fine just before, and now I've lost everything. Why should I have even updated!?!?" I still remember when the general advice was "do not upgrade/change what works, unless you need something in a later version", which then changed to "updates are recommended", follow…

> "updates are recommended", followed by "updates are strongly recommended", and more recently, "updates are mandatory".

This is 5 years old, today we are doing:

Updates happen in background automatically without user knowing and sometimes when autoupdated software is being used at the time, it crashes when new action is performed and all not saved user data is lost.

Move fast, break things!

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#304

Post by coldcode »

scarfacedeb wrote: post #286
Brajeshwar wrote: post #98

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

I also highly recommend Affinity Photo. It covered all of my use cases for photoshop and some for lightroom. Adobe is a scummy corporation who doesn't deserve their customers.

I use Affinity Photo as my primary art tool and recommend it highly as well. Its speed is amazing (I use the Mac version with Metal).

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#305

Post by [deleted] »

rangibaby wrote: post #155
pfranz wrote: post #148

Earlier quoted context omitted.

The rub with all of these services is that your account is burned in addition to your credit card. You can walk away from the remaining 11 months of Lightroom as long as you don't need to continue using Premiere for a project or rely on them for any other ongoing service like downloading stock photos you purchased through them (I think I remember seeing that service?) Similarly, doing this to a Steam account or iTune…

A reminder that you never have to worry about ANY of this bullshit if you pirate the software

[deleted]

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#306

Post by [deleted] »

IAmGraydon wrote: post #293
Brajeshwar wrote: post #98

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

So you signed up for an “annual subscription billed monthly” (which is discounted from the monthly subscription), didn’t actually read what you were buying, and this is somehow Adobe’s fault? This is not hidden from buyers. It is quite clearly stated when you choose your plan. You committed to something and didn’t follow through, so you are in the wrong.

[deleted]

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#308

Post by willcipriano »

rkangel wrote: post #262
Aachen wrote: post #210

Earlier quoted context omitted.

Is that legal in the USA? Entering into a purchase agreement ("koopovereenkomst", not sure if I'm translating the jargon correctly) and then just not paying? Because that's certainly not legal where I live. I understand that the odds of repercussions are small and that there are no damages on Adobe's side since you haven't physically taken their goods so it would probably have to be taken up by the public prosecutor…

No, it's almost certainly not legal. They're unlikely to pursue for damages though, and it doesn't feel unethical to me.

It's legal, you just still owe them the money. Nothing is stopping you from canceling a debit card that you have active reoccurring payments on, just if your mortgage was one of those the bank can still find you in default.

Similarly if Adobe owed you money they may make you run through a customer service maze in order to get it. That's legal too. They don't have to provide you with a method to automatically take as much money as you assume you are owed.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#310

Post by gvjddbnvdrbv »

wodenokoto wrote: post #284
tobyhinloopen wrote: post #280

Earlier quoted context omitted.

I did the same. I just stopped paying and told my CC company to block transactions because I never agreed to them. Adobe is very unclear about what you’re actually agreeing to up until the point you’re cancelling. I just blocked transactions and never heard from them again (except for some emails). If they want to fight it, good luck winning it in Dutch courts when the conditions are unclear.

Everybody on the net is always like "Just told my bank to block the transaction" - when I did that, in a EU country, my bank was very reluctant. They wanted proof that I had been in contact with the company and tried to get a refund from them, and that I in fact didn't owe them money.

Exactly. I tried to reverse some charges. The bank told me I had to file a police report. I did find that the company returned the money pretty promptly when I told them I was reporting them to the police...
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