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Lightroom app update wipes users' photos and presets, Adobe says not recoverable

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Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#291

Post by lazulicurio »

adrianb wrote: post #123
userbinator wrote: post #52

When things like this happen, is it any wonder an increasing number of users are viewing any sort of "updates" with extreme apprehension? "It was working fine just before, and now I've lost everything. Why should I have even updated!?!?" I still remember when the general advice was "do not upgrade/change what works, unless you need something in a later version", which then changed to "updates are recommended", follow…

I definitely feel the increasing apprehension and postpone updates for as long as possible all the time. But the change to "mandatory updates" came after numerous incidents of "millions of users running unpatched software fell victim to the latest exploit". This kind of bad publicity started the trend of software makers forcing updates on users. Separating security patches from feature updates is better but doesn't 1…

> Separating security patches from feature updates is better but doesn't 100% guarantee there are no data-losing bugs.

It's a nice thought to separate "security" and "feature" updates, but I'm not sure if its realistically achievable.

----

Looking at the bigger picture, I think the issue is that once developers/managers got into the habit of forcing updates on users, it became an excuse for skimping on QA/QC. "If there's any bugs, we can just fix them in the next release". But there's a huge difference between internally finding a bug, analyzing its potential impact, then deciding it isn't a blocker and expecting your users to find bugs for you.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#292

Post by wolfpack_mick »

Brajeshwar wrote: post #107
brailsafe wrote: post #102

Earlier quoted context omitted.

I love Affinity publisher and hype their products up as much as I can. For Adobe, could you not have issued a chargeback or in some other way dispute the cancellation?

Not worth the time, irritations, and headache that will follow. I'm struggling to survive our Startup[1] and this is definitely not something I can digress my attention. 1. https://valinor.earth

I checked and at least in Germany Adobe offers the monthly subscription. It's a little more expensive as can be expected. I purchased it some years ago, and then cancelling after a few months they tried to charge the rest of the year, but when I pointed them to the subscription type I had, they complied.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#293

Post by IAmGraydon »

Brajeshwar wrote: post #98

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

So you signed up for an “annual subscription billed monthly” (which is discounted from the monthly subscription), didn’t actually read what you were buying, and this is somehow Adobe’s fault? This is not hidden from buyers. It is quite clearly stated when you choose your plan. You committed to something and didn’t follow through, so you are in the wrong.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#294

Post by wokwokwok »

IAmGraydon wrote: post #293
Brajeshwar wrote: post #98

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

So you signed up for an “annual subscription billed monthly” (which is discounted from the monthly subscription), didn’t actually read what you were buying, and this is somehow Adobe’s fault? This is not hidden from buyers. It is quite clearly stated when you choose your plan. You committed to something and didn’t follow through, so you are in the wrong.

Oh come; they obviously go out of their way to make sure this as unobvious as possible, for obvious reasons.

I had exactly the same experience; adobe can burn in a fire after that and the iPad photoshop disaster as far as I’m concerned.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#295

Post by bonoboTP »

Silhouette wrote: post #119
bonoboTP wrote: post #39

Earlier quoted context omitted.

If you want bulletproof software with guarantees (like the medical industry or aerospace or traffic light systems or banks) you'll get extremely conservative, boring old tech with no flashy new features all the time. If the cost for breakage is too high they just won't make any changes unless absolutely necessary. But the market has spoken and people prefer flashy new features and updates instead of boring railroad c…

But the market has spoken It has? When was the market given a choice? I, for one, would be absolutely fine with having fewer shiny new features but also not having software I rely on break all the time. The current culture of just shoving everything out, whatever condition it's in and regardless of the consequences of any potential failure, and saying you'll patch any problems later is toxic and quietly causing enorm…

Everybody is ignorant, but smart, attentive people are expensive and are not rewarded. Managers get up the ladder by scheming and appearances and alliances, devs are rewarded for padding their CVs, project managers rewarded for introducing new stuff with a short term focus etc. In many cases people just either don't know better, or don't have the time and patience to provide different incentives. This includes the customer who also doesn't understand tech, doesn't see the value in robustness.

And again for an Adobe creative product all this is still fine. Not losing your data is a solved problem and it's called a backup.

I very very much doubt that a person who doesn't bother to back up their professional data (keeps it all on a single device that may break any day) will have the brains and mental models to understand an argument involving software quality and that they should pay premium for something so intangible and abstract as opposed to visible things like features and a modern look and feel/polish.

In some analogous cases with ignorant customers the state steps in and creates consumer protection regulation, but its usually only for really dangerous stuff that can kill you or make you sick, like food safety, not just delete your wedding pics.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#296

Post by oedmarap »

I switched to Phase One's Capture One a long time ago -- it's light years ahead of anything Lightroom has to offer.

The biggest improvement is performance, due to C1's use of Sessions, which are basically folders where you store your RAW files, edits/history, trash, and exports per shoot.

While C1 does support the antiquated method of using a Library, there's more safety and manageability in using Sessions, and most professional photographers use this for good reason.

And regarding presets, C1 stores all (incl. user) presets in a standard directory in your home folder, so it's trivial to keep them automatically backed up.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#297

Post by rythie »

virgilp wrote: post #166

Does anybody know a good photo management software that's not Lightroom? I don't actually need to do edits to my photos - I need to manage my photo library. Lightroom is not great at it but is passable - is there anything else? What I'm looking for is software that: - Is fast - Is capable of leaving photos where they are ("import-in-place"). - imports photos from card to NAS, organized by time ( year/month/day) - all…

Photo mechanic is great, you can import from a card and put the files on any mounted drive. You can set the import from a card to rename the files by date or other Exif info and into directories in the same way. It can browse directories without importing.

I don't think it can find duplicates, I typically I use a file duplicates tool for that type of thing.

Adobe's Bridge product also does some of this, but I haven't used that in a few years.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#298

Post by BrandoElFollito »

wodenokoto wrote: post #284
tobyhinloopen wrote: post #280

Earlier quoted context omitted.

I did the same. I just stopped paying and told my CC company to block transactions because I never agreed to them. Adobe is very unclear about what you’re actually agreeing to up until the point you’re cancelling. I just blocked transactions and never heard from them again (except for some emails). If they want to fight it, good luck winning it in Dutch courts when the conditions are unclear.

Everybody on the net is always like "Just told my bank to block the transaction" - when I did that, in a EU country, my bank was very reluctant. They wanted proof that I had been in contact with the company and tried to get a refund from them, and that I in fact didn't owe them money.

In contrast, I asked my French bank to do this once and they did immediately.

The problem is between me and the vendor, not the bank.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#299

Post by mcv »

mattmanser wrote: post #278
vosper wrote: post #247

Earlier quoted context omitted.

> a factoring company: which buys unpaid invoices from freelancers for a fee or a percentage of the invoice-amount Getting way off-topic here, but I’ve never heard of this. Is it like a bill-collector for freelancers? Who do the non-payers tend to be - is it companies who think they can stiff a freelancer, but who will pay up when someone with teeth comes knocking? Also, can anyone sell an invoice on to someone else…

These are debt collectors, you've definitely heard of them, and they're all super shady. This is just how it works. A normal business, say your bank or you energy supplier or your software supplier, will try and recover a debt with some basic attempts. But then they'll bundle together all their debts and sell them to debt collectors for pennies on the pound. Don't know why they're called a factoring company in Hollan…

> "Don't know why they're called a factoring company in Holland."

To me it sounds like a bad translation. "Invoice" in Dutch is "factuur". "Facturering" is the process of sending an invoice. I have often encountered the word "factoring" as a supposedly-English translation of it.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#300

Post by syshum »

powersnail wrote: post #220
quantummkv wrote: post #168

Earlier quoted context omitted.

I don't know about software, but pirated games are generally more secure, stable and performant with less spyware than the official games with all the DRM.

Haven't played video games for some time, but at least when I was still pirating, malware and spyware was pretty common. Bugs and incompatibilities caused by pirating were also not unheard of. Playing pirated game is putting trust into the hands of some anonymous hackers. And that begs the question, what do they gain from giving out the game for free? They could be doing it just for fun, for coolness, or out of altru…

>>malware and spyware was pretty common.

Malware and Spyware is pretty common with purchased games, of course they call it "DRM" but it has the same goal and purpose

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