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Lightroom app update wipes users' photos and presets, Adobe says not recoverable

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Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#211

Post by xmprt »

nsomaru wrote: post #175
quantummkv wrote: post #168

Earlier quoted context omitted.

I don't know about software, but pirated games are generally more secure, stable and performant with less spyware than the official games with all the DRM.

Citation needed. I guess you’re probably right but companies are way more accountable than random internet person who modified the dll/binary to work without copy protection.

I remember hearing about at least one game that was significantly more performant when pirated (I think it was by Ubisoft). They had so much code for DRM and network tracking that it was faster to just stop that code from executing by hacking the game.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#212

Post by parkersweb »

Brajeshwar wrote: post #98

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

I went through a similar experience - in fairness Adobe do say that the prices advertised are the monthly fee based on a 12 month subscription, but the way in which it was presented felt like they went out of their way to hide that fact.

I then discovered that you can only cancel that 12 month subscription within a short window at the very end of the 12 months.

In the end Adobe retired one of the products from Creative Suite and I used consumer protection law to cancel the subscription on the basis that the service had been materially changed.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#213

Post by danielheath »

djmips wrote: post #200
f3lds wrote: post #132

Earlier quoted context omitted.

I've found calling or chatting with support can solve most accidental adobe charges. Through my own fault I let a trial lapse and was on the hook for a year. A quick chat with the explanation of my mistake and they canceled the rest of the charges.

It might be easy for you but for many, having to actually call is super annoying and a bridge too far.

Super annoying? Sure.

A bridge too far? Learn to deal with the world as it is mate.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#214

Post by iaml »

gwittel wrote: post #30
old-gregg wrote: post #9

Earlier quoted context omitted.

Apparently they're doing pretty well. Don't expect them to change course. But this created the opportunity for others. I have migrated to Affinity photo + Capture One. No regrets.

How did you find the migration? I’ve been resisting Lightroom upgrades as I don’t want the cloud stuff. But as raw support for new cameras falls off it’s getting harder since the two step DNG import is such a pain. Moving to Capture One or something else seems worthwhile. Tried Darktable but wasn’t a big fan.

Not op, but recently switched to same combo after trying darktable, rawtherapee and digikam. Open source solutions had some random problems, strange ui and they lock up when you change slider values, at least on my laptop. Capture one doesn't and the overall polish is decent. Affinity photo lacks some photoshop features like content-aware fill AFAICT but good enough for my amateur needs. Not going back, screw you adobe.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#215

Post by berkes »

Aachen wrote: post #210
AdamJacobMuller wrote: post #116

Earlier quoted context omitted.

I recently signed up for adobe CC to test out premiere for some video editing work (side note, Final Cut is better) and instead of inputting a real card I used a privacy.com one. When I decided I didn't want it, I just disabled the privacy card. I only have to deal with a few annoying emails from adobe. I didn't even bother trying to cancel. Reading your comment makes me realize how smart that was.

Is that legal in the USA? Entering into a purchase agreement ("koopovereenkomst", not sure if I'm translating the jargon correctly) and then just not paying? Because that's certainly not legal where I live. I understand that the odds of repercussions are small and that there are no damages on Adobe's side since you haven't physically taken their goods so it would probably have to be taken up by the public prosecutor…

From "koopovereenkomst" I assume you are Dutch or Belgian. In the Netherlands, a "koopovereenkomst" most often means you have a "payment obligation" (betaalverplichting). The whole invoicing system where people pay afterwards, hinges on this principle.

Disclaimer: IANAL (But I helped as software developer at a factoring company: which buys unpaid invoices from freelancers for a fee or a percentage of the invoice-amount)

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#216

Post by berkes »

fludlight wrote: post #149
jiggliemon wrote: post #87

Earlier quoted context omitted.

I’ve been shooting for a very long time. And I shoot several sessions per month, and roughly 60gb per session. Sometimes much more, sometimes less. There is no possible way, nor reason, to have all those images in the cloud. I split up my catalogs aggressively, so I don’t really know how many images I have saved. But it’s in the hundreds of thousands. New Lightroom might be OK for the casual photographer. But for the…

What's your local storage setup?

Not OP. But a friend photographer has a large cupboard with "pigeonholes", I think it was some old mail-sorting cabinet or so. He stacks them with labeled USB drives. Hundreds of them.

His reasoning, when I asked about "NAS" or so, was: it's cheap, it lasts, and it is cold storage. Paying for storage of that amount that is fire-, flood and software-error-proof is so much more expensive that it really was no choice. -his words-.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#217

Post by bleepblorp »

Reelin wrote: post #165
philliphaydon wrote: post #156

Earlier quoted context omitted.

Are there any subscriptions on Steam to do this to? I thought temp credit cards were meant to solve passing your real cc details to a merchant for 1 off transactions or when things like adobe do sketchy stuff. If you're buying games on steam it shouldn't matter if you use a temp credit card or not.

> or when things like adobe do sketchy stuff If a company does something sketchy and you cancel or reverse the charges, you generally lose everything on the account - not just the thing you're disputing. Adobe is similar to Steam in that a single account is likely to have a variety of different products associated with it. If you somehow end up in a dispute involving Steam and reverse a charge, Valve will (IIRC) clos…

The core question to ask here is why the payment card networks allow merchants to circumvent the chargeback process by stealing subscription goods in retaliation for disputing fraudulent charges.

The card industry imposes a lot of regulation on merchants in the name of security (e.g. PCI) and customer experience (e.g. not allowing merchants to demand secondary ID for in-person transactions). Retaliation fraud by subscription merchants is something the card industry could stop and the industry should not be let off the hook for allowing this practice.

Neither, for that matter, should governments be given a free pass. Consumer dispute resolution processes exist for a reason (in no small part to reduce the load on the legal system) and circumventing them should not be tolerated.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#218

Post by vr46 »

humanlion87 wrote: post #147
benrbray wrote: post #3

Well, this is as good a time as any then to try out Darktable [1]! [1] https://www.darktable.org/

I did this a while ago. I was super excited to try out a digikam + darktable workflow. But the learning curve for darktable is so steep. I am just an amateur photographer who takes landscape photos. I used to make small edits using Lightroom and some panorama stitching. It seemed so straightforward in Lightroom. I am still struggling to figure out how to edit my photos and what modules to use in darktable. I am looki…

Agreed. I've been on Lightroom since v1.0 and long-ready to get away, but I need to replace the cataloguing and manipulation. Digikam was great to begin with, but then just stopped working smoothly, and Darktable has so many issues that I cannot understand all the suggestions to convert. I wish I could contribute to the codebase.

I've tried Affinity Photo, Pixelmator, no dice. Tried Capture One but it's like a slug dragging a ball-and-chain and the cataloguing workflow turns me upside-down. Image manipulation is blindingly good, however.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#219

Post by kwanbix »

Iolaum wrote: post #180
rangibaby wrote: post #155

Earlier quoted context omitted.

A reminder that you never have to worry about ANY of this bullshit if you pirate the software

You don't have to worry about that BS if you use free software alternatives either. Plus you get to contribute to an alternative ecosystem that is also a lawful and moral alternative (Because piracy is both illegal and immoral in many circles.)

How do you contribute by using free software? You contribute if you give something, mainly coding or money.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#220

Post by powersnail »

quantummkv wrote: post #168
nsomaru wrote: post #163

Earlier quoted context omitted.

Except the peace of mind and running arbitrary code part

I don't know about software, but pirated games are generally more secure, stable and performant with less spyware than the official games with all the DRM.

Haven't played video games for some time, but at least when I was still pirating, malware and spyware was pretty common. Bugs and incompatibilities caused by pirating were also not unheard of.

Playing pirated game is putting trust into the hands of some anonymous hackers. And that begs the question, what do they gain from giving out the game for free?

They could be doing it just for fun, for coolness, or out of altruism. And that's true for probably many case. But to say none of them wanted to earn expedient money would not persuade me.

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