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Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

californiaglobe.com

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Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#231

Post by yomly »

nkrisc wrote: post #184
yomly wrote: post #153

Earlier quoted context omitted.

When you buy these fakes from Amazon are they sold by Amazon? Or are they 3P sellers? Or is the problem that FBA sellers are infecting legitimate "sold by Amazon" inventory?

If you bought it on Amazon.com and your credit card was charged by Amazon.com, you bought it from Amazon. Consumers shouldn't be concerned with what supplier Amazon gets their inventory from.

Sure - but that doesn't answer my question:

was the product

- 3P

- Sold by Amazon

- Fulfilled by Amazon

As a customer with agency, I have the ability to not buy things on the Amazon site that aren't sold by amazon. When FBA stock contaminates sold by amazon stock, I lose that agency. That is a problem for my own personal uses of the Amazon site.

That some large portion of Amazon functions like a more industrial Ebay is for others to enjoy - YMMV.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#232

Post by yomly »

myself248 wrote: post #180
yomly wrote: post #153

Earlier quoted context omitted.

When you buy these fakes from Amazon are they sold by Amazon? Or are they 3P sellers? Or is the problem that FBA sellers are infecting legitimate "sold by Amazon" inventory?

If Amazon commingles the inventory from unknown supply chains, how can any of it be called "legitimate"?

Yeah - FBA is actually a really awful attack vector. I hope that they internally are able to track sub-ASIN level inventory, otherwise they have made a fantastic laundering platform.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#233

Post by annoyingnoob »

Mary-Jane wrote: post #208
djsumdog wrote: post #206

Earlier quoted context omitted.

I wouldn't know. I stopped shopping on Amazon in 2016. It really irks me when I see a product I'm interested in and only see it on Amazon! I'll often pay the $10~$15 more to buy it straight from the manufacturers website to avoid Amazon (and a lot of times, it's cheaper outside of Amazon). I miss the days of PriceScan/PriceWatch and other comparison sites. Recently I bought some new camera parts. I noted the price of…

Your experience differs from mine substantially. Where do you shop that you can regularly find things cheaper than Amazon?

In my experience it depends on how the product is sold, some manufacturers have a very tight supply chain and prices do not very much. You can often find products that sit on a retail shelf on sale at some point. It takes more time/searching - and expect slow shipping. Its not the same as the Amazon experience but cheaper, its hunting down the right deal and waiting for it. Be ready to use some scrappy web sites.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#234

Post by lotsofpulp »

yomly wrote: post #152
heavyset_go wrote: post #110

Earlier quoted context omitted.

You can't even report that the reason for your return is that you suspect or know that the item you received is counterfeit during the return process. If Amazon cared about a problem this big, they would collect metrics from customers on it.

When I left Amazon the fastest growing team in the country was the antifraud team and they already had like 2 floors of agents working on it. But I also heard that issues which hadn't occured 3 times in a row were dropped on the floor because of Amazon's scale. This was quite a few years ago now, I can only imagine Amazon is spending more money on the problem now vs then. not to defend Amazon, but maybe the scale of…

> not to defend Amazon, but maybe the scale of the problem is too big

There is no defense for Amazon. The solution is simple. Put back the ability to filter for items shipped and sold by Amazon.com only, and stop commingling inventory.

Amazon will never do this because they don’t want to be in the retail business with 3% profit margins, they want to be in the platform business with 15%+ profit margins.

Hence I take my business to other retailers willing to sacrifice some of their profit margin to ensure I don’t receive garbage the first time.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#235

Post by [deleted] »

2OEH8eoCRo0 wrote: post #229
xoxoy wrote: post #60

Shopping on Amazon has become unbearable for like 95% of categories these days. The experience is like rummaging through some shady tourist market with a dozen stall owners trying to scam you. The pricing is all whack with lots of counterfeits that have gamed the ranking and review systems. It’s just not worth trying to filter and find things that are actually competitively priced and sold directly by Amazon. Have no…

I use Wirecutter and then go search for the items I want on walmart.com, bestbuy.com, b&h, Barnes and noble, etc. I boycott Amazon. I feel jerked around any time I use their site.

[deleted]

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#236

Post by oasisbob »

pjmlp wrote: post #158
johnchristopher wrote: post #155

Earlier quoted context omitted.

It happened once to me. I bought a Sonata Antec PC case ~15 years ago. Quite expensive, first (and last) time I shelled out so much for a case. The PSU was weird, it didn't work with my new mobo but did work with an older one. Got the mobo sent back for checking (I had to pay extra fees for “repairs“, bought in the same shop), came back okay. A week of intense pondering with one of my friend on the floor of my bedroo…

In many countries that is sorted out via the consumer protection agency, links below for the German and Portuguese ones. https://www.verbraucherzentrale.de/ https://www.consumidor.gov.pt/ And across Europe we have, https://ec.europa.eu/info/live-work-travel-eu/consumers/reso... Usually those pesky shops get gently very quickly if you are willing to bring them into the fight.

It's not just small pesky shops that screw the consumer. You step out of the EU/NA and consumer protections quickly disappear.

Reliance is one of India's largest companies, they have a consumer electronics brand like Best Buy. The worst return experience I've EVER had was trying to return a DOA pair of Bluetooth headphones to them.

Their literal return policy is that you don't, unless it's defective, then you can exchange. It was only after opening two more pairs of Sony crappy-developing-market-special-models that were also defective that they refunded me and sent me on my way.

I have no doubt that the only reason they did that for me in the end was because I was a tall white foreigner.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#237

Post by lotsofpulp »

virtue3 wrote: post #204
icebergwarrior wrote: post #109

Earlier quoted context omitted.

I see this type of comment all the time, but I've never purchased anything but legitimate items off of Amazon. What are you buying that you consistently run into fakes / knockoffs?

try buying a pair of authntic raybans. It's not exactly easy :/

I recommend saving time and energy and go to ray-ban.com

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#238

Post by dangus »

myself248 wrote: post #181
imglorp wrote: post #159

Earlier quoted context omitted.

Then maybe this return policy will only apply to buyers in CA?

Now I'm wondering if I can establish personal nexus in CA sufficient to qualify for such protections, while continuing to reside in place without all the Californians...

There’s something off about this comment, and simultaneously I’m aware that my response is reading way too far into it.

The last phrase you use continues to perpetuate the odd perception that Californians are weird extreme hippie aliens that Middle America should avoid at all costs.

And then, your comment simultaneously envies California’s strong worker and consumer protections.

It’s almost as if Californians aren’t weirdo hippies and they’re just normal people who have demanded and received robust environmental, safety, labor, and privacy protection.

I’d love to live in California right next to those weird Californians and be able to make CCPA requests. I’d also love for non-competes to be illegal.

It’s almost as if other states’ citizens have been failed by their governments in comparison, and/or their citizens are too unaware of these issues to have lobbied for data protection laws.

It has astonished me that a certain political party has just gotten away with labeling an entire state in our country as a bad place, especially one as big and diverse as California.

Maybe that certain political party would have a chance to win California if Joe from Texas didn’t think California was a Mad Max liberal wasteland and considered taking a new job there.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#239

Post by xoxoy »

Mary-Jane wrote: post #208
djsumdog wrote: post #206

Earlier quoted context omitted.

I wouldn't know. I stopped shopping on Amazon in 2016. It really irks me when I see a product I'm interested in and only see it on Amazon! I'll often pay the $10~$15 more to buy it straight from the manufacturers website to avoid Amazon (and a lot of times, it's cheaper outside of Amazon). I miss the days of PriceScan/PriceWatch and other comparison sites. Recently I bought some new camera parts. I noted the price of…

Your experience differs from mine substantially. Where do you shop that you can regularly find things cheaper than Amazon?

Amazon is hardly “cheap” even for things they sell directly these days. it’s either outrageously overpriced (most often in categories they don’t sell and is all third party sellers) or it’s in line with other retailers.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#240

Post by nkrisc »

yomly wrote: post #231
nkrisc wrote: post #184

Earlier quoted context omitted.

If you bought it on Amazon.com and your credit card was charged by Amazon.com, you bought it from Amazon. Consumers shouldn't be concerned with what supplier Amazon gets their inventory from.

Sure - but that doesn't answer my question: was the product - 3P - Sold by Amazon - Fulfilled by Amazon As a customer with agency, I have the ability to not buy things on the Amazon site that aren't sold by amazon. When FBA stock contaminates sold by amazon stock, I lose that agency. That is a problem for my own personal uses of the Amazon site. That some large portion of Amazon functions like a more industrial Ebay…

Amazon does not make it easy to know, not as a consumer do I even know what the difference is between those three options. I'm a pretty savvy shopper and world wide web surfer but from looking at a product page I have no idea which one of those it is not what the implications even are.

What on earth is "3P" and how does a consumer know? What is the difference between "sold by Amazon" and "fulfilled by Amazon"? Isn't anything sold by Amazon also fulfilled by Amazon? Do they not fulfill some products they sell? Do they fulfill some things they don't sell? I've never seen an item on Amazon that they didn't take your money for. Everything I've ever bought there Amazon has charged my card for.

As a consumer, the nature of the business relationship between Amazon and its suppliers shouldn't be my concern.

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