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Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

californiaglobe.com

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Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#81

Post by monadic2 »

xoxoy wrote: post #60

Shopping on Amazon has become unbearable for like 95% of categories these days. The experience is like rummaging through some shady tourist market with a dozen stall owners trying to scam you. The pricing is all whack with lots of counterfeits that have gamed the ranking and review systems. It’s just not worth trying to filter and find things that are actually competitively priced and sold directly by Amazon. Have no…

I don't even known how I would find 20 products such that 19 were counterfeit.

Amazon has responsibility for the shit they sell regardless.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#82

Post by tux1968 »

stickfigure wrote: post #69
ineedasername wrote: post #45

Earlier quoted context omitted.

Actually in my experience Amazon has always provided prompt and satisfactory customer service. I'm not talking about the sort of issue in this article of course, but just the normal things: Returns, billing problems, charging me for home pickup on two different returns I'm making at the same time instead of just once... I've never had one of these common place customer service issues that wasn't solved quickly & to m…

Hmmm. I recently ordered an item (pack of quicklinks) and the package itself arrived with a hole in it and no product (looks like the bubble-envelope seam failed). After clicking around on Amazon's website, the closest way to solve this was "return because of missing items" and they seem to still want me to ship back the original item (which is obviously impossible). The replacement was shipped quickly, but I have no…

Print the free return shipping label out, stick it on the empty bubble wrap package you received, and pop it in the post.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#84

Post by ashtonkem »

an_opabinia wrote: post #64
ashtonkem wrote: post #12

Earlier quoted context omitted.

More specifically, the responsibility for chasing down the manufacturer for a refund is shifted onto the retailer, not the consumer.

Has Amazon systemically refuses refunds for people who try to return counterfeit goods? It definitely doesn’t care if you don’t even notice. But they do the returns if you ask. The former is what needs to change.

I actually had them refuse a return on a blatantly counterfeit set of coffee filters (they were 1/4 size and didn’t even fit the brand they were marked for). Given that it was about $12, I didn’t fight them about it.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#85

Post by r00fus »

ComputerGuru wrote: post #65

I’ve finally figured out how to buy non-counterfeit items on Amazon: try selling it yourself and see if Amazon says 3rd party listings are allowed. In the very few cases where you’re not allowed to proceed to create a listing, it is safe to purchase.

Man this is genius.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#86

Post by technofiend »

xoxoy wrote: post #60

Shopping on Amazon has become unbearable for like 95% of categories these days. The experience is like rummaging through some shady tourist market with a dozen stall owners trying to scam you. The pricing is all whack with lots of counterfeits that have gamed the ranking and review systems. It’s just not worth trying to filter and find things that are actually competitively priced and sold directly by Amazon. Have no…

Sadly Walmart is the same. So far Target does not allow third party sellers so they're my go to for anything I need to guarantee is legitimate. That or the manufacturer's website if they happen to sell direct. Amazon's heyday has (IMHO) come and gone as a seller of anything but their own brands.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#87

Post by CamperBob2 »

TheSpiceIsLife wrote: post #59
siruncledrew wrote: post #48

Long-term, it would be good business sense for Amazon to address the counterfeit issue to remove the bad actors from their platform to stay in good standing with consumers so people continue to use their platform and purchase items without worry about getting scammed. Short-term, at least one idea to fix this is to implement more stringent checks/QA with their FBA policies. Do more stringent verification of imported…

> Long-term Short term, it would be a good idea to fine Amazon $1,000,000 a day until the problem is fixed. There's no way Bezos doesn't know how to fix this, he's a smart guy.

$1MM/day is a bargain compared to what ignoring and neglecting this problem is going to cost Amazon in the long run.

It's inexplicable that search/discovery and commingling of substandard/counterfeit merchandise are not both considered five-alarm fires at Amazon HQ.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#88

Post by cscurmudgeon »

an_opabinia wrote: post #64
ashtonkem wrote: post #12

Earlier quoted context omitted.

More specifically, the responsibility for chasing down the manufacturer for a refund is shifted onto the retailer, not the consumer.

Has Amazon systemically refuses refunds for people who try to return counterfeit goods? It definitely doesn’t care if you don’t even notice. But they do the returns if you ask. The former is what needs to change.

Only within their refund period. I have had so many products break down after their return window. Most recent example: Expensive chargers which stopped work within a few months. The seller’s page was gone. Customer support was of no use.

This seems to be a common pattern. Fly by night sellers whose pages disappear within a few days.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#89

Post by outsomnia »

bitcoinbutter wrote: post #55
siruncledrew wrote: post #48

Long-term, it would be good business sense for Amazon to address the counterfeit issue to remove the bad actors from their platform to stay in good standing with consumers so people continue to use their platform and purchase items without worry about getting scammed. Short-term, at least one idea to fix this is to implement more stringent checks/QA with their FBA policies. Do more stringent verification of imported…

It's crazy to me that if I want to buy Ray Ban sunglasses off Amazon, I am routed by default to random third party sellers. I have purchased these once before and I'm almost positive that I received a fake product. How can I know for sure though? How does Amazon know for sure? Since that experience I have looked at Amazon in a different light, and I've realized how difficult it is to source name brand products with c…

Sorry, this doesn't seem to be the fabled, elusive use-case for the Blockchain Industrial Complex either.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#90

Post by kadoban »

stickfigure wrote: post #78
wtallis wrote: post #73

Earlier quoted context omitted.

Consignment stores and flea markets are for secondhand goods. Most of what is sold on Amazon is represented by Amazon as new rather than used.

This is not correct. There are plenty of subdivided retail marketplaces (with a single cashier) that sell new products. There's one here where I live in Winters (just north of SF), and I found them frequently in the midwest when I lived there. Merchants rent small blocks of space from the establishment; what they put on the shelves is really up to them. Yes, this is commonly secondhand goods. But not always. The shop…

That starts to be somewhat comparable, but still doesn't feel much like Amazon.

Amazon isn't separate blocks of space, and merchants don't really rent their own areas. On a website that'd look like amazon.com/mycrapcompanystore/ or something.

As a customer I just go to amazon and search for what I want. They choose what specific items I should see, in what order, and I am barely aware of who actually sent the item to Amazon. You have to look pretty closely to even tell. In many cases it's just not even possible to choose, with the way Amazon combines their stock.

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