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Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

californiaglobe.com

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Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#61

Post by stickfigure »

jarym wrote: post #9

Common sense. Amazon want to ‘own’ the customer relationship and go to great lengths to that end then it follows they will have to ‘own’ any liability too. Imagine you went into a retail store with a faulty product and they were to try fob you off saying you need to go to their supplier/wholesaler/manufacturer. It mostly doesn’t work that way thanks to most consumer protection laws in place.

> Imagine you went into a retail store with a faulty product

I understand where you are coming from, but there are lots of consignment stores and flea markets, at least in the middle parts of the US. The person you pay at the front counter simply records the transaction for the merchant. Amazon is a sort of cross between traditional retail and a consignment store, so it's not obvious (or "common sense") where product liability should lie.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#62

Post by Tarragon »

bitcoinbutter wrote: post #55
siruncledrew wrote: post #48

Long-term, it would be good business sense for Amazon to address the counterfeit issue to remove the bad actors from their platform to stay in good standing with consumers so people continue to use their platform and purchase items without worry about getting scammed. Short-term, at least one idea to fix this is to implement more stringent checks/QA with their FBA policies. Do more stringent verification of imported…

It's crazy to me that if I want to buy Ray Ban sunglasses off Amazon, I am routed by default to random third party sellers. I have purchased these once before and I'm almost positive that I received a fake product. How can I know for sure though? How does Amazon know for sure? Since that experience I have looked at Amazon in a different light, and I've realized how difficult it is to source name brand products with c…

> How does Amazon know for sure? Since that experience I have looked at Amazon in a different light, and I've realized how difficult it is to source name brand products with confidence.

You buy them wholesale from the manufacturer?

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#63

Post by chaostheory »

bitcoinbutter wrote: post #55
siruncledrew wrote: post #48

Long-term, it would be good business sense for Amazon to address the counterfeit issue to remove the bad actors from their platform to stay in good standing with consumers so people continue to use their platform and purchase items without worry about getting scammed. Short-term, at least one idea to fix this is to implement more stringent checks/QA with their FBA policies. Do more stringent verification of imported…

It's crazy to me that if I want to buy Ray Ban sunglasses off Amazon, I am routed by default to random third party sellers. I have purchased these once before and I'm almost positive that I received a fake product. How can I know for sure though? How does Amazon know for sure? Since that experience I have looked at Amazon in a different light, and I've realized how difficult it is to source name brand products with c…

This the example I point out whenever an Amazon employee mentions letting customer QA 3rd party garbage.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#64

Post by an_opabinia »

ashtonkem wrote: post #12
jarym wrote: post #9

Common sense. Amazon want to ‘own’ the customer relationship and go to great lengths to that end then it follows they will have to ‘own’ any liability too. Imagine you went into a retail store with a faulty product and they were to try fob you off saying you need to go to their supplier/wholesaler/manufacturer. It mostly doesn’t work that way thanks to most consumer protection laws in place.

More specifically, the responsibility for chasing down the manufacturer for a refund is shifted onto the retailer, not the consumer.

Has Amazon systemically refuses refunds for people who try to return counterfeit goods?

It definitely doesn’t care if you don’t even notice. But they do the returns if you ask. The former is what needs to change.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#65

Post by ComputerGuru »

I’ve finally figured out how to buy non-counterfeit items on Amazon: try selling it yourself and see if Amazon says 3rd party listings are allowed. In the very few cases where you’re not allowed to proceed to create a listing, it is safe to purchase.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#66

Post by tedfernau »

xoxoy wrote: post #60

Shopping on Amazon has become unbearable for like 95% of categories these days. The experience is like rummaging through some shady tourist market with a dozen stall owners trying to scam you. The pricing is all whack with lots of counterfeits that have gamed the ranking and review systems. It’s just not worth trying to filter and find things that are actually competitively priced and sold directly by Amazon. Have no…

I could hardly disagree more. It takes some effort to find the good stuff, but Amazon is the superior way to shop online for most things.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#67

Post by chaostheory »

ineedasername wrote: post #45
Hokusai wrote: post #33

Earlier quoted context omitted.

> the owner told me their delivery guy was swaping fake ones for the real ones That seems a scam scheme. They send fakes and for the people that complains they send the real deal. > my review never saw the light of day Amazon does not want to give a good service, Amazon wants to sell products. Your review could have negatively impacted Amazon sells. I doubt that, currently, there is any law that forces Amazon or any…

Actually in my experience Amazon has always provided prompt and satisfactory customer service. I'm not talking about the sort of issue in this article of course, but just the normal things: Returns, billing problems, charging me for home pickup on two different returns I'm making at the same time instead of just once... I've never had one of these common place customer service issues that wasn't solved quickly & to m…

Maybe it’s because you’ve always made sure to buy only from Amazon and not from 3rd party sellers? Around the time Amazon posted their 1st quarter profit, we weren’t allowed to return a defective 3rd party marketplace item that cost us about $300. It was infuriating and it was also the last time we mindlessly bought from Amazon without being on autopilot. Fast forward to today, we are very paranoid about buying an item if we find any 3rd parties are selling the same item.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#68

Post by wnevets »

ComputerGuru wrote: post #65

I’ve finally figured out how to buy non-counterfeit items on Amazon: try selling it yourself and see if Amazon says 3rd party listings are allowed. In the very few cases where you’re not allowed to proceed to create a listing, it is safe to purchase.

Sounds like a great idea for a chrome add-on

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#69

Post by stickfigure »

ineedasername wrote: post #45
Hokusai wrote: post #33

Earlier quoted context omitted.

> the owner told me their delivery guy was swaping fake ones for the real ones That seems a scam scheme. They send fakes and for the people that complains they send the real deal. > my review never saw the light of day Amazon does not want to give a good service, Amazon wants to sell products. Your review could have negatively impacted Amazon sells. I doubt that, currently, there is any law that forces Amazon or any…

Actually in my experience Amazon has always provided prompt and satisfactory customer service. I'm not talking about the sort of issue in this article of course, but just the normal things: Returns, billing problems, charging me for home pickup on two different returns I'm making at the same time instead of just once... I've never had one of these common place customer service issues that wasn't solved quickly & to m…

Hmmm. I recently ordered an item (pack of quicklinks) and the package itself arrived with a hole in it and no product (looks like the bubble-envelope seam failed). After clicking around on Amazon's website, the closest way to solve this was "return because of missing items" and they seem to still want me to ship back the original item (which is obviously impossible). The replacement was shipped quickly, but I have no idea what will happen when they don't receive a return.

As far as I can tell, there's no way to communicate this to a human. I'm not impressed with their service.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#70

Post by hellcow »

tedfernau wrote: post #66
xoxoy wrote: post #60

Shopping on Amazon has become unbearable for like 95% of categories these days. The experience is like rummaging through some shady tourist market with a dozen stall owners trying to scam you. The pricing is all whack with lots of counterfeits that have gamed the ranking and review systems. It’s just not worth trying to filter and find things that are actually competitively priced and sold directly by Amazon. Have no…

I could hardly disagree more. It takes some effort to find the good stuff, but Amazon is the superior way to shop online for most things.

It's impossible by design to find "the good stuff."

Even when purchasing from "legitimate" product pages, they'll send you co-mingled counterfeits. You have absolutely no assurance that what you're buying is legitimate.

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