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WakeMate Shipping Internationally

blog.wakemate.com

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Re: WakeMate Shipping Internationally

#31

Post by OPAS »

listic wrote: post #27

I don't know how many of the countries this reshipping service actually covers, but they don't ship to Russia, possibly to the whole ex-USSR. ("We currently do not ship to the country you chose" for Russian Federation, "No rate was found. Please contact our customer service." for Belarus and Ukraine) I think one could use a better reshipping service: if you outsource reshipping anyway (and make your customers sign up…

Hi. We used to ship to Russia, but we've recently had to cancel service there because the country's customs authorities no longer accept personal import shipments. We apologize for the interruption and we're currently trying to find a solution to help you and other members access products like WakeMate.

Re: WakeMate Shipping Internationally

#32

Post by devicenull »

dschobel wrote: post #15
gnemeth wrote: post #12

Earlier quoted context omitted.

We are still working on a solution for the replacement chargers, but unfortunately it is a lengthy process. Don't worry we didn't forget about it and will be in touch once we have a solution!

So what's going out the door to customers today?

I just got my Wakemate a few days ago, and it came with a standard USB cable. It's a bit annoying that it's a USB Mini instead of USB micro (which is what all the recent smartphones I know of use), but at least it's not some weird connector.

Re: WakeMate Shipping Internationally

#33

Post by OPAS »

Dylanlacey wrote: post #2

What I really appreciate is they've gone and found a reshipping service, obtained a special deal and are using them to allow them to really ship internationally, not just to three continents. That's an excellent example of trying to help people buy your product.

Glad to hear you're on board, Dylan. We (OPAS) are excited to be working with WakeMate and are looking forward to getting this product to a wider audience.

Re: WakeMate Shipping Internationally

#34

Post by cynix »

OPAS wrote: post #30
TeHCrAzY wrote: post #14

From what I can work out, shipping internationally is going to set me back ~$65USD, pretty much doubling the price. $25 : join fee. $15 : monthly fee (cancel immediately). $50 : shipping fee (assuming its about 500grams or so). -$25 : credit/discount from wakemate. = $65

Hi, this is Reid at OPAS, the forwarding service WakeMate is working with. Just to clarify, we offer two membership plans: the "Package & Mail" plan requires the $15 monthly fee you're referring to, but our "Package Only" plan does not require any monthly fee. So if you don't need to receive mail documents, you can sign up for the Package Only membership and save an additional $15. Hope this helps!

Do you happen to know the dimensions and weight of the package it comes in?

Re: WakeMate Shipping Internationally

#37

Post by SteveC »

TeHCrAzY wrote: post #14

From what I can work out, shipping internationally is going to set me back ~$65USD, pretty much doubling the price. $25 : join fee. $15 : monthly fee (cancel immediately). $50 : shipping fee (assuming its about 500grams or so). -$25 : credit/discount from wakemate. = $65

What?? That's absolutely ridiculous.The order form made no mention of this. I'm going to cancel my order now. I've looked past the hardware faults and other issues but not being upfront on the overall price is just disrespectful.

Re: WakeMate Shipping Internationally

#38

Post by TeHCrAzY »

OPAS wrote: post #30
TeHCrAzY wrote: post #14

From what I can work out, shipping internationally is going to set me back ~$65USD, pretty much doubling the price. $25 : join fee. $15 : monthly fee (cancel immediately). $50 : shipping fee (assuming its about 500grams or so). -$25 : credit/discount from wakemate. = $65

Hi, this is Reid at OPAS, the forwarding service WakeMate is working with. Just to clarify, we offer two membership plans: the "Package & Mail" plan requires the $15 monthly fee you're referring to, but our "Package Only" plan does not require any monthly fee. So if you don't need to receive mail documents, you can sign up for the Package Only membership and save an additional $15. Hope this helps!

Thanks for the clarification, I mis-understood the pricing table. The total would then be ~$50USD, still a unpleasant price (NB. I don't think the price is unreasonable for the service, just something "hidden" in the blog post: If it was closer to $20USD, it would be less of a shock.)

Re: WakeMate Shipping Internationally

#39

Post by mhansen »

cynix wrote: post #34
OPAS wrote: post #30

Earlier quoted context omitted.

Hi, this is Reid at OPAS, the forwarding service WakeMate is working with. Just to clarify, we offer two membership plans: the "Package & Mail" plan requires the $15 monthly fee you're referring to, but our "Package Only" plan does not require any monthly fee. So if you don't need to receive mail documents, you can sign up for the Package Only membership and save an additional $15. Hope this helps!

Do you happen to know the dimensions and weight of the package it comes in?

I just asked on their website:

WakeMate: its 8 inches by 6 inches by 1 inch WakeMate: and weighs .2 lbs

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