No where in the article it mentions how did they nail him or how did he do. With Twitter saying that this entire process was done by social engineering some employee and then gaining system access of others by monitoring the process - this seems to have been done by someone with Corporate process understanding and hard to believe it could be a 18 yold.
Twitter has a lot of powerful people and organizations who have suffered discomfort at its hands. It is hard to swallow the thesis that a Tampa teen succeeded where intelligence agencies have failed despite years of efforts.