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When a customer refunds your paid app, Apple refunds its 30% cut [edited]

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Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#451
post #327

A Statement of Tim Cook for the House of Representatives claimed that "For the vast majority of apps on the App Store , developers keep 100% of the money they make." [1] How can this be even remotely true if Apple takes a 30% commission for every sale in the App Store? [1] https://docs.house.gov/meetings/JU/JU05/20200729/110883/HHRG...

A statement from the IRS - "For the vast majority of Americans, taxpayers keep 100% of their after-tax income"

lol

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#452
They should refund half of the 30% to pay for their costs and whatever, like a handling service. Unfortunately that still means the seller is paying for returns, but Apple probably is legally required in most countries to refund the buyer fully, what do I know.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#454

Does this mean if there's a developer I don't like, I can buy their stuff and refund it to arbitrarily cost them money at no cost to myself and there's nothing they can do about it? That seems ... not great, especially these days. What happens when mobs of internet morons decide review bombing isn't sufficient and realize Apple will help them cause direct financial harm instead?

this would happen to you with paypal and credit card chargebacks, no idea if this is still the case (but it wouldn't surprise me). you lose the money and an additional 10$ fee, for every transaction. so someone could send you 5$ in 5 transactions, chargeback and you'd be out of 55 dollars.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#455
That’s the problem with paid apps... but I also believe now it’s a problem with devs not validating the app receipt to check for refunds and prevent access. Serious question: Is this refund problem as big an issue as commenters here are implying? Is there data that shows that app developers are losing significant money due to Apple's fees not being refunded? https://www.bloggerzune.com/2020/07/Indeed-Prime.html?m=1

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#456

Earlier quoted context omitted.

Then you’d be a jerk. There are many, many ways to be a jerk in life.

It's rather stunning how you took that rhetorical question literally, and in the process missed the point spectacularly.

Perhaps you missed my point. I'm simply suggesting that the answer to this rhetorical question is yes, you could do that, but you'd be a jerk for having done so. Having an internet army do jerk-like things for you occurs all too frequently.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#457

Does this mean if there's a developer I don't like, I can buy their stuff and refund it to arbitrarily cost them money at no cost to myself and there's nothing they can do about it? That seems ... not great, especially these days. What happens when mobs of internet morons decide review bombing isn't sufficient and realize Apple will help them cause direct financial harm instead?

I think this is part of what is holding back iPad software. You can't charge $100 for Sketch and lose $30 when someone asks for a refund. Apple designed this around $1-$10 apps where losing $2 at volume is fine. What is worse, is that Apple doesn't remove the app from the user's device. When you get a refund of a paid app it is on the honor system for them to delete it. It is removed from their account, so they can n…

This isn't logical. It's the same in percentage terms.

Whether you sell 1000 copies at $100 or 100,000 copies at $1, assuming the percent of refunds is constant, then the effect is identical. Right?

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#458
Nobody seems to be taking this to the logical conclusion. If Apple's behavior is not desirable, then don't build apps for the Apple app store. They're apparently providing enough value in giving developers access to premium customers that this aggressive behavior is worth the trade-off for many developers.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#459
post #458

Nobody seems to be taking this to the logical conclusion. If Apple's behavior is not desirable, then don't build apps for the Apple app store. They're apparently providing enough value in giving developers access to premium customers that this aggressive behavior is worth the trade-off for many developers.

Apple's app store provides value to developers and customers because it is the only method of delivering apps to iphones. If there were other app stores that charged 20% less for the apps, then developers and customers would use those.

See Steam vs. Windows Store vs. Epic Games store.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#460

Earlier quoted context omitted.

I think this is part of what is holding back iPad software. You can't charge $100 for Sketch and lose $30 when someone asks for a refund. Apple designed this around $1-$10 apps where losing $2 at volume is fine. What is worse, is that Apple doesn't remove the app from the user's device. When you get a refund of a paid app it is on the honor system for them to delete it. It is removed from their account, so they can n…

This isn't logical. It's the same in percentage terms. Whether you sell 1000 copies at $100 or 100,000 copies at $1, assuming the percent of refunds is constant, then the effect is identical. Right?

True in principle but there's more inventive for a user to ask for a refund on a $100 purchase than a $1 purchase.
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