Earlier quoted context omitted.
Then you’d be a jerk. There are many, many ways to be a jerk in life.
So all it takes is a jerk then..
Good thing there are so few of those. /sarcasm
When a customer refunds your paid app, Apple refunds its 30% cut [edited]
341–350 of 583 posts
Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]
#342Earlier quoted context omitted.
Other than lack of refunds and poor support for a decade, Steam was still the most consumer friendly app store. They got everything else right .
My biggest complaint about Steam is Valve’s retail sales. They sell a DVD with the installer for Steam and then you have to download from Steam even though you’re holding a physical DVD in your hands. Me as a kid on Christmas morning 2004 unwrapping the Half Life 2 disc only to realize it’s a 6.5GB download over my 14.4k dial-up connection. My parents bought the physical disc for a reason, because we had a shitty Int…
I'm surprised you couldn't install the game itself from the disc. My physical copy of the orange box installed steam, but it also game with the game data on multiple discs.
Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]
#343This does not match my experience with my App, Nikola. I've been able to match up the transactions and refunds as 1 to 1, price-wise.
Thanks for a different perspective.
The group think on here always reaches a fever pitch when it comes to Apple - HN is particularly susceptible to it
Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]
#344Earlier quoted context omitted.
https://europa.eu/youreurope/citizens/consumers/shopping/gua... > In the EU you have the right to return purchases made online or through other types of distance selling, such as by phone, mail order or from a door-to-door salesperson, within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind. There is a potential exemption for digital content "if you have already started d…
> Apple does not appear to have its customers agree to that Actually, with an EU iTunes account, you have an additional popup dialog you have to agree to with every in-app purchase where you have to agree that it does not qualify for the exemption.
FWIW, I don't recall ever seeing this in the UK - I've just tried an in-app purchase, and it just gives the "Double-Click to Pay" FaceID screen (which lists description, account, and price, but no information about refunds/exemptions).
Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]
#345Payment processors generally don't refund fees on payments when the payments are refunded, this isn't new. It's remarkable mainly because (a) it's 30%, not 3% and (b) the App store doesn't position itself as a payments processor the way Stripe does, so it sounds really weird that they would act like one. If the app store took a 3% chunk and never refunded it regardless of the ongoing status of the transaction, that w…
Credit card companies (i.e., Visa, Mastercard) absolutely do refund fees on payments when the retailer processes a refund. This is why retailers generally require you to use the same method of payment to get your refund. It's uniquely online processors that do not refund fees.
My experience with PayPal was that they almost always gave me my fees back when I processed a refund (there were corner cases where that didn't happen); it is possible the rules changed or that I am misremembering the extent of the cases when they don't, though (I haven't processed payments in a year and a half).
Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]
#346Earlier quoted context omitted.
PayPal also keeps the fees when a refund is issued https://www.theverge.com/2019/9/20/20876570/paypal-refund-fe...
Hmm, when I use PP to refund to my clients, PP returns the fees - it's a line item in the ledger.
That cannot be true or maybe you have a grandfathered account, as paypal absolutely does not refund the percentage fee. Same with Stripe.
Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]
#347Earlier quoted context omitted.
Credit card companies (i.e., Visa, Mastercard) absolutely do refund fees on payments when the retailer processes a refund. This is why retailers generally require you to use the same method of payment to get your refund. It's uniquely online processors that do not refund fees.
CC Processors like Visa and Mastercard do refund fees on CC processing, but the interchange or % of return is smaller than the actual gross. You don't necessarily get "all" of your refund, if you're a merchant.
Only processing fees aren’t refunded which is like 25 basis points for a mid size business.
Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]
#348Earlier quoted context omitted.
The family plan settings on an account are certainly not an example of getting it right. You can share a library, have multiple linked accounts, but the instant any one of those accounts fires up a game all other accounts are locked out of the entire library. Not just the game that is currently running, but the everything. Valve missed the entire point of having a family account setup and every time I mention this I…
> The family plan settings on an account are certainly not an example of getting it right. What other stores have a family plan at all?
Netflix. Amazon Prime. HBO. Disney+. HULU. Epic. Microsoft. GOG. Apple App Store. Google Play.
In most cases the regular plan is the family plan because most people live in a family and the extra features don’t harm people with individual accounts at all.
Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]
#349Earlier quoted context omitted.
....but Apple processes payments for App Store purchases? And they pay to maintain the store. Storage, bandwidth, updates, those are all “work” as well. I do think 30% is quite high, but this comment seems to consider Apple a charity house that should provide these services for free
Why are there so many pro bono Apple defenders for this? They literally are taking 30% when a user buys an app and 30% when they are refunding it. 30% is quite high? It's highway robbery!
People are powerfully invested in beliefs they have about the world. Those beliefs become part of who they are. Facts which contradict those beliefs may be interpreted as an attack on them as a person and so must be rejected even though facts don't give a shit what you believe.
Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]
#350This isn’t true. Source: me, I’m a developer who has been giving customers refund instructions fir ten years.