Live data from Hacker News

When a customer refunds your paid app, Apple refunds its 30% cut [edited]

twitter.com

61–70 of 583 posts

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#61
Reading the thread here is an interesting datapoint:

https://twitter.com/twolivesleft/status/1288491970248077314

- Since 2011 Codea has had 1,768 refunds

- Estimate it cost us ~$8,000 USD to pay Apple’s 30%

- A single day in 2017 saw 193 returns and I have no idea why or how that’s possible

later:

> Yes, we’ve had a few days of negative revenue in the last few years due to people refunding Codea. Apple keeps their 30% no matter what

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#62
post #50

App Stores are doing to software developers what supermarkets did to food producers and most other manufacturers: moving all power and profit to distributors. It is somewhat ironic that so many people who helped so many other sectors disintermediate again (by building websites), are now busy actually intermediating their own.

The Web isn't. Sir TBL doesnt get a cut from your sales.

Why developers even use the app stores baffles me

97% of user's time is spent using the 10 top mobile apps

Average user downloads ~0 apps / month

PC sales are up last year and more this year with COVID

Who makes money?

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#63

App stores need heavy regulations. It's not only Apple but Google and even steam to a small extent. Apple is of course the biggest offender as they heavily guard their monopoly with code signing enforcement. This shouldn't have been legal. They are the very definitions of predatory competition squashing monopolies.

This is specifically why I want web browsers to interface with mobile devices better. The walled garden these stores are absolutely infuriates me.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#64

Earlier quoted context omitted.

No it’s not fair. This can be a tool that competitors use to hurt you financially. If the customer gets a refund the slate should be wiped clean. That’s fair.

It’s easy to think it’s fair because the cost to Apple is low. But in principle, let’s assume that it costs Apple a significant amount of money and effort to make the transaction happen, for which they charge you that 30%. Seems unfair then that Apple has to be held responsible for refunding a service they provided when it was not their fault the customer wanted the money back for your product.

Obviously, assuming wildly false claims can lead to unreasonable conclusions.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#65
It’s amazing that a decade and a half later Apple still hasn’t fulfilled Steve Jobs’ original dream of merging the web and apps.

He wasn’t saying third party apps should be HTML5 just to stall for time. He really believed it. And it was a good idea and still is.

Processors, memory, bandwidth, and browsers have all advanced by leaps and bounds and yet the dream remains unrealized and Apple is the most to blame. They got addicted to the ill gotten gains of their walled garden and can’t bring themselves to kick the addiction. Rent seeking is a powerful force.

It’s pathetic for a company so good at being honest with themselves and moving forward when they know what the best future is.

The App Store shouldn’t exist at this point. It has outlived its usefulness. It’s in their users’ best interests to move beyond it. And yet maybe it’s too traumatic and daring a move for anyone other than Steve Jobs to attempt.

Tim Cook could drop the headphone jack because it didn’t damage the bottom line but dropping the App Store would actually cost something in the short term even if it is the right thing to do for everyone in the long term.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#66

App stores need heavy regulations. It's not only Apple but Google and even steam to a small extent. Apple is of course the biggest offender as they heavily guard their monopoly with code signing enforcement. This shouldn't have been legal. They are the very definitions of predatory competition squashing monopolies.

The only heavy regulation I need is the device is fully mine after I buy it. I'll take care of the rest.

Exactly. If anyone wants to run an app store, fine, but I must be allowed to "side load" apps onto my device so that I don't have to participate in the app store economy.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#67
post #11

App stores need heavy regulations. It's not only Apple but Google and even steam to a small extent. Apple is of course the biggest offender as they heavily guard their monopoly with code signing enforcement. This shouldn't have been legal. They are the very definitions of predatory competition squashing monopolies.

Why do app stores need separate regulations? > They are the very definitions of predatory competition squashing monopolies. But they aren’t, this is a rather competitive space.

Huh? Which space is competitive? Apple and Google are pretty much the only shows in town and even more restricted is that the App Store is the exclusive store for iOS.

In fact, they don’t even really compete with each other. Play is only on Android and App Store is only on iOS.

You could say Android and iOS compete with each other, but once someone has bought a phone, they do not have a choice of where to buy apps.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#68
post #50

App Stores are doing to software developers what supermarkets did to food producers and most other manufacturers: moving all power and profit to distributors. It is somewhat ironic that so many people who helped so many other sectors disintermediate again (by building websites), are now busy actually intermediating their own.

The Web isn't. Sir TBL doesnt get a cut from your sales. Why developers even use the app stores baffles me 97% of user's time is spent using the 10 top mobile apps Average user downloads ~0 apps / month PC sales are up last year and more this year with COVID Who makes money?

Apple actively blocks non-app-store apps.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#69
post #11

Earlier quoted context omitted.

Why do app stores need separate regulations? > They are the very definitions of predatory competition squashing monopolies. But they aren’t, this is a rather competitive space.

Oh, really? Which competitors to Apple are there on iOS?

Which competitors to $car_manufacturer engines are there for $car_manufacturer cars?

This is a stupid question. Whether or not there is competition on iOS doesn’t matter as long as there exists viable competition on any viable platform.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#70
post #43
post #34

Earlier quoted context omitted.

Competitive between developers and perhaps platforms but absolutely a monopoly for iOS.

This is as nonsensical as complaining about Disney having a monopoly in Disneyland.

It’s not like that at all... Disneyland sells Disney IP. These stores are marketplaces.
Post reply on HN