Earlier quoted context omitted.
It's disingenuous to compare the relative reach of AOL in the 90s to that of Twitter and Facebook in 2020. In absolute terms, both Twitter and Facebook dominate contemporary discourse at a scale far surpassing any company prior.
I agree. AOL had far more control over the average online user than FB and Twitter do now. The fact we even say "FB and Twitter" indicates this. In the early AOL era, one couldn't even use it to access the web.
So AOL was a big fish in a tiny lake. In comparison today, FB and Twitter both are megaliths that impact how the ocean currents circulate.