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The AirPods Pro “Rattlegate”

annoying.technology

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Re: The AirPods Pro “Rattlegate”

#421

Post by CleverUSB »

lmilcin wrote: post #128
personlurking wrote: post #62

Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

That has not been my experience. I’ve been overnighted replacement iPhones and AirPods without any resistance from online Apple Support. The only time I went in for a physical repair they gave me a loaner device and my repair was completed by noon the next day.

Re: The AirPods Pro “Rattlegate”

#422

Post by jmull »

tingol wrote: post #301
jmull wrote: post #293

Earlier quoted context omitted.

You understand that there is nothing available at any price that works perfectly, for everyone, all the time?

That's a nice straw man you've built there. This is a mass produced faulty product, not a fringe case where some guy got unlucky and ended up with a subpar purchase.

“straw man” isn’t a get-out-of-jail-free-card for any argument. You’re the one who put “perfectly” in all caps.

The reality is sometimes products break or have other flaws, regardless of how much they cost (I don’t think $150 is that high-end for headphones either). Nobody wants that to happen, but when it does, it’s good to know the manufacturer will do something about it.

Also, it’s not clear right now how widespread this issue is. This might be a fringe issue or it might not. I don’t know that and neither do you. (I do know my APP don’t have this issue. I use them heavily and not gently, so I know not everyone gets this issue easily.)

Re: The AirPods Pro “Rattlegate”

#423

Post by jmull »

neillyons wrote: post #333

Wow. I have the same problem. I just got my left AirPod Pro replaced at the Apple Store last wednesday because of rattling. (It appears to only happen in noise canceling mode. When noise canceling is off it doesn't rattle). A couple days later I started to notice the right airpod is rattling. I've used up my warranty now so would have to buy a new pair if I want this fixed.

You don’t get at least a year warranty?

Re: The AirPods Pro “Rattlegate”

#424

Post by hundchenkatze »

SilasX wrote: post #400
hundchenkatze wrote: post #398

Earlier quoted context omitted.

I like it and don't think it's ugly. If you don't like it then disable custom fonts in your browser so you don't have to see other people's "ugly" preferences.

That doesn't work; the problem is not that it specifies a font but that the CSS specifies "font-family: monospace"; I just verified that setting gfx.downloadable_fonts.enabled = false doesn't change anything. (Deleting that from the CSS works, as does using Reader Mode.) But regardless, deliberately setting prose to be monospace is a poor styling choice, and it probably is a choice because that's usually to give the…

Ah, yeah good point. Haha, for the worst hack ever you could override the font the browser users for monospaced font, at least in Firefox[0]. Obviously that breaks other legitimate uses of monospaced fonts. As for it being a poor styling choice, we'll just have to agree to disagree. :)

[0] https://i.imgur.com/XKi6QJb.png

Re: The AirPods Pro “Rattlegate”

#425

Post by SilasX »

hundchenkatze wrote: post #424
SilasX wrote: post #400

Earlier quoted context omitted.

That doesn't work; the problem is not that it specifies a font but that the CSS specifies "font-family: monospace"; I just verified that setting gfx.downloadable_fonts.enabled = false doesn't change anything. (Deleting that from the CSS works, as does using Reader Mode.) But regardless, deliberately setting prose to be monospace is a poor styling choice, and it probably is a choice because that's usually to give the…

Ah, yeah good point. Haha, for the worst hack ever you could override the font the browser users for monospaced font, at least in Firefox[0]. Obviously that breaks other legitimate uses of monospaced fonts. As for it being a poor styling choice, we'll just have to agree to disagree. :) [0] https://i.imgur.com/XKi6QJb.png

Nice, thanks for the pointer!

Re: The AirPods Pro “Rattlegate”

#426

Post by everdrive »

ryanwaggoner wrote: post #420
everdrive wrote: post #396

Earlier quoted context omitted.

I can see I have an unpopular opinion here. I really disagree that this should be a game changer for anybody, and I think it fits my original example quite well. But please know, I don't mean this argumentatively. It's just a difference of perspective I suppose.

I downvoted your comment because you didn't present it as your personal perspective, but almost as a moral judgment that anyone who buys or enjoys consumer electronics just lacks impulse control or something. Sorry, but no longer worrying about snagging my headphones cord on workout equipment isn't a sign of a moral failing :)

Thanks for the explanation, I appreciate the further detail.

Re: The AirPods Pro “Rattlegate”

#427

Post by FireBeyond »

neskiredk wrote: post #276
FireBeyond wrote: post #122

Earlier quoted context omitted.

Sucks if you don't have a credit card. And also sucks as a warranty experience. Every other large company I've dealt with similarly (Amazon, Dish, Comcast, to name some) ship your replacement, and say that the return is due back to them within 30 days. They don't charge (or even pre-auth) your card for you initiating a warranty replacement. I'm mind-blown (or maybe not, this is Apple) that people find this acceptable…

Sucks if you dont have a phone. Sucks if you cant read.. etc.. There are some requirements you are expected to meet. Buying a product online and replacing online requires some kind of wiretransfer. Creditcard or Payment card is the solution for all your woes. Don't fret.

> There are some requirements you are expected to meet.

> Buying a product online and replacing online requires some kind of wiretransfer.

Except it entirely doesn't: I've exchanged a faulty $3,000 camera on Amazon and they overnighted the replacement, and said that if I didn't return the faulty one within 30 days they'd charge me. They didn't pre-auth or hold funds.

Dish waits a month after I send back their DVR before even attempting to charge me for non return.

On warranty goods, when you are close to the richest company on the planet, "holding" customer funds on faulty warranty replacements is asinine and not at all "customer-centric".

Personally, I am unaffected. It makes this no less satisfactory.

Re: The AirPods Pro “Rattlegate”

#428

Post by neop1x »

londons_explore wrote: post #403
fit2rule wrote: post #295

Earlier quoted context omitted.

Same here, been through many replacement cycles with Apple, and whenever it was clearly Apples' problem, they replaced the system, no questions asked. There was the NVIDIA GPU flap, the thermal paste issue, the screen bleed, and even an iPhone - 3 MacBook replacements, and an iPhone, for free, because Apple took responsibility for having designed and shipped a shitty product (really, all were flaws in Apple's supplie…

How do you let Apple make mistakes "many times", yet still buy their stuff? If a device I buy fails for what I consider to be a design or manufacturing mistake, I'll be wary of the company. If it happens again, I won't buy more of their stuff.

vendor lock-in, hard to use anything else. Addicted to Mac ecosystem, lots of data in iCloud, lots of purchased music, videos and apps from their stores? :P

Re: The AirPods Pro “Rattlegate”

#429

Post by shard »

Nullabillity wrote: post #367
istjohn wrote: post #365

Earlier quoted context omitted.

It would really be incredible if Apple devices were the only device with unbreakable glass screens. That's why phone cases are ubiquitous. Why should they pay for your negligence? You might have a point if they refused to replace the screen at your cost.

I managed to drop my old Nexus 5X several times (from regular usage height, on a variety of surfaces), and it never even got any obvious scratches. Screen design are all about tradeoffs, but some people got it right years ago.

Force = mass × acceleration. The larger size of the tablet means that if it fails at an angle where the glass is subject to the impact, the force will be greater. It's possible that tablet glass is designed to withstand a larger force to compensate. I don't have any info on that, anyone has any insight into this?

Re: The AirPods Pro “Rattlegate”

#430

Post by catacombs »

rememberlenny wrote: post #10

Apple will replace your AirPod Pros if you have this problem. You can submit the request online and they will just send you a new pair. Most likely you fall under the support warranty period, and it will be at no cost to yourself.

Where, exactly, can one file this request on Apple's website? I doubt something like this is easy to find.
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