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The AirPods Pro “Rattlegate”

annoying.technology

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Re: The AirPods Pro “Rattlegate”

#401

Post by behnamoh »

pmontra wrote: post #321
andreareina wrote: post #202

Earlier quoted context omitted.

I've been in both sides of this. Seems like there's a limited range of issues they consider "valid", which tends to exclude design flaws (c.f. "you're holding it wrong", staingate). Outside of that visual confirmation seems to help a lot, my success rate on the phone is low until I start sending photos (and they still take days for replacements with parts in-stock). Anecdotally Dell and Lenovo will send technicians o…

Add HP to the list of companies with on site support. I got several components replaced at home in my laptops in the last 14 years.

Do we need to subscribe to any special plans to receive such service? Or do they do that regardless of warranty and when/where the product was bought?

Re: The AirPods Pro “Rattlegate”

#402

Post by ZoomZoomZoom »

Razengan wrote: post #381
ZoomZoomZoom wrote: post #267

This thread shows the absurd level of Stockholm Syndrome between Apple users. Year after year of user hostility and people still write "at least Apple has great service" (which is clearly not the case for a noticeable part of users here).

Can you name a company whose products have literally zero problems? What do you use? I bet I could dig up a bunch of problems and complaints about your championed company with a quick search even if I have never heard of them, and twist that into an “Stockholm Syndrome” for you too. Microsoft? Google? Samsung? Digging up negative stories about them would be too easy, without even leaving HN. Your comment shows the ab…

The problem with this kind of reasoning is that one does not need to champion a product to use it. Almost anything has issues, on the other hand not many brands have such a strong following claiming it's the best thing since sliced bread.

My point is while Apple won millions of users (I very much doubt it's billions) it's a result of a much more elaborate strategy than just making and selling superior product, which is a claim I hear often. I question the implications of that.

Re: The AirPods Pro “Rattlegate”

#403

Post by londons_explore »

fit2rule wrote: post #295
an_opabinia wrote: post #185

Earlier quoted context omitted.

I don't know dude, they've replaced like, 3 laptops for me, all the keyboards, everything. They fix it all, no problem, everything is easy when it's scheduled by appointment. I'm never at fault for the issue though.

Same here, been through many replacement cycles with Apple, and whenever it was clearly Apples' problem, they replaced the system, no questions asked. There was the NVIDIA GPU flap, the thermal paste issue, the screen bleed, and even an iPhone - 3 MacBook replacements, and an iPhone, for free, because Apple took responsibility for having designed and shipped a shitty product (really, all were flaws in Apple's supplie…

How do you let Apple make mistakes "many times", yet still buy their stuff?

If a device I buy fails for what I consider to be a design or manufacturing mistake, I'll be wary of the company. If it happens again, I won't buy more of their stuff.

Re: The AirPods Pro “Rattlegate”

#404

Post by fit2rule »

londons_explore wrote: post #403
fit2rule wrote: post #295

Earlier quoted context omitted.

Same here, been through many replacement cycles with Apple, and whenever it was clearly Apples' problem, they replaced the system, no questions asked. There was the NVIDIA GPU flap, the thermal paste issue, the screen bleed, and even an iPhone - 3 MacBook replacements, and an iPhone, for free, because Apple took responsibility for having designed and shipped a shitty product (really, all were flaws in Apple's supplie…

How do you let Apple make mistakes "many times", yet still buy their stuff? If a device I buy fails for what I consider to be a design or manufacturing mistake, I'll be wary of the company. If it happens again, I won't buy more of their stuff.

Because I keep using their stuff, quite proactively, and productively, and when it breaks and its Apples fault, I can go back to them and get a new one, no questions asked, and get back on with using the thing.

Re: The AirPods Pro “Rattlegate”

#405

Post by fit2rule »

behnamoh wrote: post #397
fit2rule wrote: post #295

Earlier quoted context omitted.

Same here, been through many replacement cycles with Apple, and whenever it was clearly Apples' problem, they replaced the system, no questions asked. There was the NVIDIA GPU flap, the thermal paste issue, the screen bleed, and even an iPhone - 3 MacBook replacements, and an iPhone, for free, because Apple took responsibility for having designed and shipped a shitty product (really, all were flaws in Apple's supplie…

Did you have AppleCare tho?

Nope.

Re: The AirPods Pro “Rattlegate”

#406

Post by BFatts »

The over-usage of the "-gate" addition to anything that people take issue with is getting old as fuck. Seriously, can people not come up with something better? Also, is it truly a conspiracy? That's what an association to Watergate is... that or just breaking the law. neither of which is what is going on. I really, seriously doubt that Apple is conspiring to have their earbuds rattle.

Please, for the love of everything sane, stop using "-gate" to catch eyes with your clickbait captions and titles.

Re: The AirPods Pro “Rattlegate”

#407

Post by scohesc »

encom wrote: post #360
hellofunk wrote: post #310

Earlier quoted context omitted.

This is such a biased comment. Even people who don’t buy Apple products will admit that so many aspects of their hardware is genuinely premium and not met by other manufacturers. The quality of the trackpad is at the top of the industry, and you’ll find nearly anyone admitting this, whether they use Apple products or not. And I’ve seen plenty of exclusively Linux-using developers have a wow moment when they sit down…

>when they sit down at a retina screen Please. High DPI screens are old hat. And Apple continues to stubbornly refuse to put touch screens in their computers, because they know what's best for you.

To be fair I'd rather not have a touch screen on my laptop to haphazardly poke and prod at

Re: The AirPods Pro “Rattlegate”

#408

Post by londons_explore »

sukilot wrote: post #192
george_perez wrote: post #180

Earlier quoted context omitted.

Same here. From Puerto Rico, too. I thought about sending my AirPods Pro to my relative living in FL, but with COVID-19 shipping delays I didn't want to risk missing the extremely narrow shipping window to send back the broken AirPods. They were all "Yep, this sounds like a problem! Let me set up a repair" until I sent my Puerto Rico address. Terrible support for non US-mainlanders.

File a chargeback on your credit card. Or send the pods to FL and then file the claim.

Chargebacks against apple are a good way to get a lifetime ban from all Apple services...

No iCloud for you, ever!

Re: The AirPods Pro “Rattlegate”

#409

Post by pmontra »

behnamoh wrote: post #401
pmontra wrote: post #321

Earlier quoted context omitted.

Add HP to the list of companies with on site support. I got several components replaced at home in my laptops in the last 14 years.

Do we need to subscribe to any special plans to receive such service? Or do they do that regardless of warranty and when/where the product was bought?

I bought the on site service warranty. It was about 100 Euro for 3 years (as in 33.33 per year) for my zBook 15 back in 2014. It got much more expensive on the fourth year (maybe 100+ per one year), then basically started to cover nothing. I got a quotation for 400 Euro to replace the keyboard. The original backlit one is about 130 Euro, the not backlit one is about 40. Of course the difference is next business day replacement but for a keyboard it's never so vital. I already replaced it myself a couple of times and bought a spare one because they'll run out of parts sooner or later. I keep my old laptop as a spare and kind of know what to buy next, ideally the same laptop, maybe a little lighter and with no number pad.

Re: The AirPods Pro “Rattlegate”

#410

Post by wahnfrieden »

lmilcin wrote: post #128
personlurking wrote: post #62

Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

Apple replaced my rattling AirPods Pro with a couple quick and simple questions at a Genius Bar appointment. They charged me nothing and it took just a few minutes. No AppleCare.

It sounds like this is more about how they apply policy per region outside of their stores.

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