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The AirPods Pro “Rattlegate”

annoying.technology

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Re: The AirPods Pro “Rattlegate”

#351

Post by csomar »

jlokier wrote: post #340
csomar wrote: post #262

Earlier quoted context omitted.

Given I have some hardware trouble with my current MBP. Can you tell me what the process for the refund is? (I'm being quoted $800 for a battery repair).

Apple offers battery replacement at a fixed price for MBP at their service centres, and the price is $129-$199 in the US depending on which model. https://support.apple.com/mac/repair/service MacBook Pro Out of Warranty 16-inch MacBook Pro $199 15-inch MacBook Pro with Retina display $199 13-inch MacBook Pro with Retina display $199 15-inch MacBook Pro $129 13-inch MacBook Pro $129 17-inch MacBook Pro (Vintage) $179…

I'm not in the US.

Re: The AirPods Pro “Rattlegate”

#352

Post by csomar »

ThePowerOfFuet wrote: post #334
csomar wrote: post #262

Earlier quoted context omitted.

Given I have some hardware trouble with my current MBP. Can you tell me what the process for the refund is? (I'm being quoted $800 for a battery repair).

There is no "battery repair" for $800. Can you give us more of the story please?

new 2018 MBP battery can't be repaired and you have to replace the whole casing.

Re: The AirPods Pro “Rattlegate”

#353

Post by kabacha »

ZoomZoomZoom wrote: post #267

This thread shows the absurd level of Stockholm Syndrome between Apple users. Year after year of user hostility and people still write "at least Apple has great service" (which is clearly not the case for a noticeable part of users here).

Apple has the most impressive astro-turfing service out there. It's honestly scary impressive. Most of Apple's issues seem to be erased from the history of the internet and people's memories.

Do you remember iPad naming memes and jokes? Now it's one of the most iconic names in the world. Remember iPhone's antenna issues? People still claim it has always been phone with best cellular connection. Bendy phones? iPhone build quality is unmatched!

Cyberpunk corporate culture is here just without all of the neon aesthetics so no one has noticed.

Re: The AirPods Pro “Rattlegate”

#354

Post by Hermel »

an_opabinia wrote: post #185
lmilcin wrote: post #128

Earlier quoted context omitted.

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

I don't know dude, they've replaced like, 3 laptops for me, all the keyboards, everything. They fix it all, no problem, everything is easy when it's scheduled by appointment. I'm never at fault for the issue though.

They refused to replace an iPad whose screen shattered after falling from a chair less than two weeks after my wife bought it. One should note that it was specifically recommended to her in the shop as a good device to let the children watch Netflix on. Obviously, it wasn’t fit for that purpose. All they offered is buying the exact same fragile device again at a discount. I was so angry that I contemplated secretly putting “Careful, fragile glass! Breaks very easily.” stickers onto the devices in the shop. :)

Re: The AirPods Pro “Rattlegate”

#355

Post by Ntrails »

lmilcin wrote: post #128
personlurking wrote: post #62

Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

Interesting, I had exactly the opposite experience with a hardware issue. My iPod started showing symptoms pre warranty end, they suggested a software update, it got a bit better then a lot worse outside of warranty and they just sent me a refurb for free.

Re: The AirPods Pro “Rattlegate”

#356

Post by goalieca »

lmilcin wrote: post #128
personlurking wrote: post #62

Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

I once took a 5 year old laptop that was out of warranty. The battery was swollen so they fixed that for free. They also replaced the display panel because they noticed the hinge was a little loose. They also fixed a dead ipod touch for me once. Mailed me a new one and sent me a box to RMA the old one and I couldn't have spent more than 5 minutes on support.

Re: The AirPods Pro “Rattlegate”

#357

Post by Ntrails »

Hermel wrote: post #354
an_opabinia wrote: post #185

Earlier quoted context omitted.

I don't know dude, they've replaced like, 3 laptops for me, all the keyboards, everything. They fix it all, no problem, everything is easy when it's scheduled by appointment. I'm never at fault for the issue though.

They refused to replace an iPad whose screen shattered after falling from a chair less than two weeks after my wife bought it. One should note that it was specifically recommended to her in the shop as a good device to let the children watch Netflix on. Obviously, it wasn’t fit for that purpose. All they offered is buying the exact same fragile device again at a discount. I was so angry that I contemplated secretly p…

I would argue that Apple were 100% correct here.

Re: The AirPods Pro “Rattlegate”

#358

Post by eganist »

goalieca wrote: post #356
lmilcin wrote: post #128

Earlier quoted context omitted.

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

I once took a 5 year old laptop that was out of warranty. The battery was swollen so they fixed that for free. They also replaced the display panel because they noticed the hinge was a little loose. They also fixed a dead ipod touch for me once. Mailed me a new one and sent me a box to RMA the old one and I couldn't have spent more than 5 minutes on support.

Assuming you're talking about Apple, it seems your experience is an outlier. I quit Apple devices after multiple failed experiences such as the GP's.

Re: The AirPods Pro “Rattlegate”

#359

Post by markstos »

kalleboo wrote: post #323
pja wrote: post #244

Earlier quoted context omitted.

Apple’s re-cycling program has always been corporate green-washing. It’s far greener to make the maximum possible use of your very resource intensive products. That would eat into Apple’s profits however, so they go out of their way to make it as difficult as possible. Re-use beats re-cycling every time: Next time Apple crows about their “Green” recycling program ask how many of those devices are put back into use.

Their laptops have the highest resale values and their iOS devices have far far longer lifespans than their Android equivalents, I think it's hard to fault them on this

It's not either/or. They have long-spans AND allow re-use.

Old PC laptops can have Linux installed to extend their life. Old Macs get scrapped.

Re: The AirPods Pro “Rattlegate”

#360

Post by encom »

hellofunk wrote: post #310
joering2 wrote: post #189

Earlier quoted context omitted.

How about not buying any product of Apple at all? Whether its laptop, desktop, phone, watch or tablet - there are mature "replacement" for Apple and they work many times even better!

This is such a biased comment. Even people who don’t buy Apple products will admit that so many aspects of their hardware is genuinely premium and not met by other manufacturers. The quality of the trackpad is at the top of the industry, and you’ll find nearly anyone admitting this, whether they use Apple products or not. And I’ve seen plenty of exclusively Linux-using developers have a wow moment when they sit down…

>when they sit down at a retina screen

Please. High DPI screens are old hat. And Apple continues to stubbornly refuse to put touch screens in their computers, because they know what's best for you.

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