Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

The AirPods Pro “Rattlegate”

annoying.technology

Post reply on HN
Print view View original

241–250 of 473 posts

Re: The AirPods Pro “Rattlegate”

#241

Post by Cthulhu_ »

an_opabinia wrote: post #185
lmilcin wrote: post #128

Earlier quoted context omitted.

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

I don't know dude, they've replaced like, 3 laptops for me, all the keyboards, everything. They fix it all, no problem, everything is easy when it's scheduled by appointment. I'm never at fault for the issue though.

At least there's some consumer protection laws there.

I had an issue with my 2017 MBP where the speakers would conk out; I've had it fixed under warranty / recall, but because Apple sucks when it comes to repairability they had to replace the whole top cover, keyboard, touchpad, the works.

Re: The AirPods Pro “Rattlegate”

#242

Post by myopenid2 »

valuearb wrote: post #179
nmfisher wrote: post #154

Earlier quoted context omitted.

The success of AirPods continues to astonish me. I was gifted a pair, and they're sitting at the bottom of a drawer somewhere because I find them so irritatingly bad.

Highest customer satisfaction of any Apple product in history.

You sure as hell better be satisfied when you're paying quarter of a grand for an earphone.

Re: The AirPods Pro “Rattlegate”

#243

Post by read_if_gay_ »

lmilcin wrote: post #227
dcow wrote: post #212

Earlier quoted context omitted.

Yes but then they wouldn't be the most valuable company in the world.

You seriously think people would pay or buy less of Apple products if they provided better repair options?

There’s more to stock prices than the number of people buying your product. GP’s point is profitability also matters and repairs cut into that.

Re: The AirPods Pro “Rattlegate”

#244

Post by pja »

zapzupnz wrote: post #218
kalleboo wrote: post #217

Earlier quoted context omitted.

They do sell refurbished machines, we don't know if the parts are repaired and put into those

Not to mention their extensive recycling programme.

Apple’s re-cycling program has always been corporate green-washing. It’s far greener to make the maximum possible use of your very resource intensive products. That would eat into Apple’s profits however, so they go out of their way to make it as difficult as possible.

Re-use beats re-cycling every time: Next time Apple crows about their “Green” recycling program ask how many of those devices are put back into use.

Re: The AirPods Pro “Rattlegate”

#245

Post by mschuster91 »

gambiting wrote: post #221
cainxinth wrote: post #149

Earlier quoted context omitted.

Apple isn’t alone with that strategy. I bought a fairly expensive Dell XPS 15 that was overheating. They literally replaced the mobo (which had an i7 and a GTX 1050 attached to it) four different times... and the entire process was a year long nightmare. Between express shipping, in home techs, and parts, they spent way more than it would have cost to replace the unit. And, it never solved the problem. I have to unde…

Same here, just with an XPS13 - the laptop had insane(and I'm not exaggerating) coil whine, and also would randomly not go to sleep just stay on and slowly cook itself in a whatever case you put it in. Dell replaced the mobo 3(!!!) times, then finally replied that it was the last time they will repair that machine due to these issues for me and that was that.

> and also would randomly not go to sleep just stay on and slowly cook itself in a whatever case you put it in

This happens to my MBP every other month. With a classic Windows laptop you always have some sort of LEDs that indicate the state of power/charging when it is closed - with a MBP, nothing.

Re: The AirPods Pro “Rattlegate”

#246

Post by toyg »

ddlutz wrote: post #67

I'm kind of surprised so many people are having issues in this thread. This is probably the only apple product that hasn't caused problems for me. My iPad constantly has weird internet disconnect issues, I have the faulty keyboard on my macbook pro that's just unnaceptable, but never had an issues with the airpod pros.

Fault rates of 50% will make a lot of people angry, but if you're in the "right" 50% you won't notice it.

The Airpods are possibly the single best-selling Apple SKU at the moment, so even a 10% fault rate will generate a lot of unhappy people.

Re: The AirPods Pro “Rattlegate”

#247

Post by toyg »

elbigbad wrote: post #107
badwolf wrote: post #26

Apple replaced my left pod for this... Fast forward a few weeks and now the right pod is doing the same thing. Meanwhile my regular Airpods are still working like a charm.

My regular airpods, which are now three years old, are tanks. I use them now exclusively for running/exercising and they won't die. My new ones are better for the sound isolation/listening to music, but they rattle now and do migrate out of my ears when I talk too much, so the latter part of meetings is usually a little annoying with me needing to constantly re-adjust them.

Same here. The battery is obviously not what it was (I get about 90mins of phone calls before I have to start the 1-in-ear-1-charging dance), but apart from that, and despite my typically abusive treatment (fell on tarmac and tiles multiple times), they still work great. I was considering a switch to the Pro but after this post I'll have to reconsider...

Re: The AirPods Pro “Rattlegate”

#248

Post by csomar »

an_opabinia wrote: post #185
lmilcin wrote: post #128

Earlier quoted context omitted.

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

I don't know dude, they've replaced like, 3 laptops for me, all the keyboards, everything. They fix it all, no problem, everything is easy when it's scheduled by appointment. I'm never at fault for the issue though.

That's only for first-world countries with Apple stores. Without both of these, you are out of luck.

Re: The AirPods Pro “Rattlegate”

#250

Post by toyg »

mannykannot wrote: post #119
gojomo wrote: post #94

Earlier quoted context omitted.

About a hotel break-in, while in the White House. Not in a hotel. But -gate has long since genericized into a suffix for scandal/coverup, it's not going back. Maybe someday it'll be replaced by something better – but that'd require some affirmative new coinage that signifies the intended meaning(s) even better.

As it happens, the situation described in the article hardly counts as a scandal or coverup, either - about the worst allegation that can be drawn from it is poor QA or process engineering.

Unfortunately, it's Apple themselves who effectively expanded the meaning of -gate when they refused to acknowledge the antenna issue in an iPhone version (5, iirc). They were trying a coverup ("you're holding it wrong!"). Antennagate transitioned -gate into "large-scale hardware manufacturing problem that company won't admit", and here we are.
Post reply on HN