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The AirPods Pro “Rattlegate”

annoying.technology

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Re: The AirPods Pro “Rattlegate”

#121

Post by fourseventy »

drclau wrote: post #116

I had this problem with both left and right AirPods. I got a replacement, and a confirmation that it is a known issue. I currently live in Czechia, and there’re no official Apple stores here, but this hasn’t been a problem. I just had to wait a couple of days for the replacement. Interestingly enough, I had a very similar issue with my Sony WH-1000XM3. They would click and pop whenever I moved my head, touched them,…

I have some friends that live in CZ and they still all call it Czech Republic and hate the new Czechia name. This is my first time hearing anyone refer to it by that name before.

Re: The AirPods Pro “Rattlegate”

#122

Post by FireBeyond »

hadem wrote: post #91
NullPrefix wrote: post #60

Earlier quoted context omitted.

>CreditCard got charged I somehow misunderstood this part. Do you have to pay for warranty replacement?

I have been through this exact process as well. Mine started to make the rattle noise and I used the chat support to get a replacement sent. Your credit card is "charged" in the event you don't send the broken headphone back. The charge is reversed upon Apple receiving the broken headphone. My replacement was free.

Sucks if you don't have a credit card.

And also sucks as a warranty experience. Every other large company I've dealt with similarly (Amazon, Dish, Comcast, to name some) ship your replacement, and say that the return is due back to them within 30 days.

They don't charge (or even pre-auth) your card for you initiating a warranty replacement. I'm mind-blown (or maybe not, this is Apple) that people find this acceptable.

Re: The AirPods Pro “Rattlegate”

#123

Post by genghisjahn »

_bxg1 wrote: post #109
grawprog wrote: post #57

This might be off topic or overly pedantic but why must this be referred to as 'rattlegate'? How is this a 'gate'? In what way does a line of rattling heaphones resemble an incident where the president of the united States was caught incriminating himself on tape in a hotel? Why must this term be used for everything?

It's a catchy and (now) descriptive way to name a scandal. I agree that you're being a little pedantic.

He said “overly” pedantic not “a little” pedantic. Sheesh.

Re: The AirPods Pro “Rattlegate”

#124

Post by FireBeyond »

jborichevskiy wrote: post #13
dijit wrote: post #6

I have this issue; have been waiting for the apple stores to re-open, wasn't aware it was wide-spread.

I had my faulty Airpod replaced via mail after calling them. They ship you a working one with a return label and you have a few days to send your broken one back. They also put a hold on a card as a deposit.

No idea why Apple, one of the richest companies in the world, and "all about the customer" needs to place a hold on my card for a warranty replacement. I've exchanged a faulty $3,000 camera on Amazon and they overnighted the replacement, and said that if I didn't return the faulty one within 30 days they'd charge me. They didn't pre-auth or hold funds.

Better hope you have a credit card, I guess.

Re: The AirPods Pro “Rattlegate”

#126

Post by [deleted] »

Nextgrid wrote: post #31
sprite wrote: post #7

Does anyone know a workaround for having to switch microphone to Internal on MacBook Pro every time you connect AirPods Pro to avoid terrible sound quality?

That's just Bluetooth being Bluetooth. You can either have good sound quality but no mic or shit sound quality and mic. I'm surprised and disappointed that Apple, despite the proprietary W1 chip in the AirPods didn't build a custom protocol to work around this limitation.

[deleted]

Re: The AirPods Pro “Rattlegate”

#127

Post by [deleted] »

personlurking wrote: post #62

Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…

[deleted]

Re: The AirPods Pro “Rattlegate”

#128

Post by lmilcin »

personlurking wrote: post #62

Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem.

Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse to help even if you offer them to pay out of your pocket but also put their legal departments to work ensuring there is nobody else on the market to compete with the service they don't provide, stop shipments of parts that don't infringe on any trademarks or patents, and so on.

Re: The AirPods Pro “Rattlegate”

#129

Post by ja27 »

Same happening for about 5 weeks now with my left and now a little bit on the right. Had the right replaced earlier because it kept randomly buzzing.

It's actually really helpful to see that it doesn't happen when Noise Control is Off, since I failed to notice that. That gives me a mode that works temporarily.

Had no real issue getting replacements(for both sides since I think it's starting on the right too) in the mail just now (since my local Apple stores are closed). Do need to provide a credit card hold / deposit until you return the old ones. Last time my replacement included fresh ear tips too so a small bonus for the trouble.

Re: The AirPods Pro “Rattlegate”

#130

Post by reaperducer »

fourseventy wrote: post #121
drclau wrote: post #116

I had this problem with both left and right AirPods. I got a replacement, and a confirmation that it is a known issue. I currently live in Czechia, and there’re no official Apple stores here, but this hasn’t been a problem. I just had to wait a couple of days for the replacement. Interestingly enough, I had a very similar issue with my Sony WH-1000XM3. They would click and pop whenever I moved my head, touched them,…

I have some friends that live in CZ and they still all call it Czech Republic and hate the new Czechia name. This is my first time hearing anyone refer to it by that name before.

I read recently that one of the leaders of .cz likes the name and one of the leaders hates it.

I'm not a fan because to me it's too similar to Chechnya. In fact, that's what I thought the parent poster was talking about until your comment was posted.

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