Earlier quoted context omitted.
This is probably not the norm. I have a friend that works in a call center, and they've been working remotely during the pandemic. Her company won't pay for anything; she uses her personal laptop, personal consumer-grade Internet connection, etc. The consumer ISP doesn't provide their stated upload and download ever, and the ISP charged her $100 to come out and investigate the issue without fixing it. (You run a spee…
Commercial internet does not cost a lot of money. I do a cable modem and while my speeds are a bit slower than the residential option (for the same money) I don't have bandwidth caps or 'talk to the hand' when an issue happens. Night and day between the two experiences. Worth looking into.
My philosophy is that you just have to accept that we messed up by letting one company monopolize the space, and pay them more for their better service... but not many people agree with me.