Earlier quoted context omitted.
Agreed. I am always confused about the smackdown following a reversal from an arguably bad decision. We should be welcoming in hopes other companies note that being responsive is a good thing. Otherwise, it is just being stuck between rock and a hard place with no place to move.
What good are the apologies when they keep making new "mistakes"?
Sadly, it is not really new. Companies will typically attempt to extract maximum amount of milk with minimum amount of moo. If they keep making mistakes, we need to keep making noise.
Not fun, but someone has to do it.