Rainway forces signing up to Discord in order to delete your account • Hacker News Board

Re: Rainway forces signing up to Discord in order to delete your account

#41

Post by Etheryte » Sat, Jun 13, 2020, 11:37 AM UTC

andrewmd5 wrote: post #30

Hi, CEO of Rainway here. You actually don’t need to sign up for Discord, emailing support@rainway.com is enough. You can also close your account from the app. Discord is a convenient medium since our audience largely engages with us through it daily. I’ll update the article to reflect all the valid options. And to be clear, our business model isn’t in data nor do we share data with others. Outside of basic engagement…

If that's the case, it should be covered in your official documentation. The thread title is spot-on if you don't happen to magically guess that that's also an option.

Re: Rainway forces signing up to Discord in order to delete your account

#42

Post by tgsovlerkhgsel » Sat, Jun 13, 2020, 12:14 PM UTC

the_pwner224 wrote: post #25

I'm not accusing hddherman of bad behaviour, but seems like this could be a decent way to advertise/astroturf without raising suspicion. Bring up flaw that, while bad, is irrelevant to most of the target market, and then splatter links over Reddit and HN. The first thing I did after clicking reading the linked page was to go to their homepage and see what the hell Rainway even was. I don't need the service but it see…

> see what the hell Rainway even was

What's up with all those game streaming services that seem to be popping up everywhere? Was I just not paying attention or is it the new hype of the year?

Re: Rainway forces signing up to Discord in order to delete your account

#43

Post by agildehaus » Sat, Jun 13, 2020, 2:19 PM UTC

tgsovlerkhgsel wrote: post #42

the_pwner224 wrote: post #25

I'm not accusing hddherman of bad behaviour, but seems like this could be a decent way to advertise/astroturf without raising suspicion. Bring up flaw that, while bad, is irrelevant to most of the target market, and then splatter links over Reddit and HN. The first thing I did after clicking reading the linked page was to go to their homepage and see what the hell Rainway even was. I don't need the service but it see…

> see what the hell Rainway even was What's up with all those game streaming services that seem to be popping up everywhere? Was I just not paying attention or is it the new hype of the year?

Streaming games and watching game streams is what the kids do these days.

Re: Rainway forces signing up to Discord in order to delete your account

#44

Post by hadlock » Mon, Jun 15, 2020, 8:42 PM UTC

hef19898 wrote: post #23

hadlock wrote: post #14

Earlier quoted context omitted.

Account deletion isn't a very glamorous project and isn't something you can put on your list of yearly accomplishments for a raise. This probably rolled downhill until customer service asked the front end team to put up a static webpage with some crude instructions. I've seen worse, but rarely.

Well, it should be if you ask me. When a user wants to delete his account, it usually is because he isn't happy with the company or the service. I could imagine that by making the deletion as painless and fast as possible, a company could go a long way to regain that user later. Some "sorry to see you leave, but we try to make as easy for you as possible" message and maybe even a goody the user can use elsewhere. Aft…

Customer retention is a pretty critical business function, but in my experience the people approving raises etc generally have a much tighter relationship with the sales team. New revenue is a sales function, customer retention is a operations function. A big part of Steve Ballmer becoming CEO (and also his decline) was his sales first strategy.

Windows 8 might have been a huge flop for Ballmer over the long-run (arguably why he was asked to resign), but I bet the people working on Windows 8 features saw their careers advance much faster than the equally talented people fixing driver bugs for Windows 7. And the Windows 7 driver team is probably going to think designing a new ticketing system for deleting accounts is beneath them and let that project roll downhill. And so on.