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Rainway forces signing up to Discord in order to delete your account

rainway.com

11–20 of 44 posts

Re: Rainway forces signing up to Discord in order to delete your account

#11
post #2

What is this company's business model? It makes no sense to me how they plan to make money with something they advertise as completely free

Maybe this thread is the answer?

Maybe Discord should make their Delete your account feature being a signup to Rainway, that would be fair enough

Re: Rainway forces signing up to Discord in order to delete your account

#12
post #9

I'd like to comment that you can use Discord without an account, but yeah that does seem a bit weird

When you click on the link supplied in the Rainway guide, you will be directed to a Discord sign-up form where you have to enter an username and check the box that says that you agree to the terms of service and privacy policy. I'm not familiar with all the configuration options Discord can offer, but in this case it seems you can't bypass account creation here.

Ah they might've changed it to combat bad actors, I haven't tried to use Discord without an account for a while now so sorry about outdated info

Re: Rainway forces signing up to Discord in order to delete your account

#13
post #8

It makes sense to a point because Discord is neat and having a ticket system in there is convenient, plus it seems to be a service aimed at gamers, most of which will have a Discord account already (if they're on PC anyway).

Why do they need a ticket system for account deletion? Won’t a normal delete button be good enough? They shouldn’t force their own internal process on to customers, they could easily have that button use the Discord API to create a ticket.

Re: Rainway forces signing up to Discord in order to delete your account

#14
post #8

It makes sense to a point because Discord is neat and having a ticket system in there is convenient, plus it seems to be a service aimed at gamers, most of which will have a Discord account already (if they're on PC anyway).

Why do they need a ticket system for account deletion? Won’t a normal delete button be good enough? They shouldn’t force their own internal process on to customers, they could easily have that button use the Discord API to create a ticket.

Account deletion isn't a very glamorous project and isn't something you can put on your list of yearly accomplishments for a raise. This probably rolled downhill until customer service asked the front end team to put up a static webpage with some crude instructions. I've seen worse, but rarely.

Re: Rainway forces signing up to Discord in order to delete your account

#15
post #9

I'd like to comment that you can use Discord without an account, but yeah that does seem a bit weird

You can view the server, but you can't write anything, and you can't use reactions, so you will actually need an account to open a ticket.

Re: Rainway forces signing up to Discord in order to delete your account

#16
This is why I'm so glad the GDPR exists. They list their email address in the privacy policy so a quick email should suffice.

Obviously you can raise complaints if they do not delete your information as the GDPR does not mandate or expect the individual to have to agree to another parties privacy policy to exercise your rights.

You also have rights to access et al and whilst unlikely it's possible failure to act within this law might cause issues later down the line.

Re: Rainway forces signing up to Discord in order to delete your account

#17
post #12

Earlier quoted context omitted.

When you click on the link supplied in the Rainway guide, you will be directed to a Discord sign-up form where you have to enter an username and check the box that says that you agree to the terms of service and privacy policy. I'm not familiar with all the configuration options Discord can offer, but in this case it seems you can't bypass account creation here.

Ah they might've changed it to combat bad actors, I haven't tried to use Discord without an account for a while now so sorry about outdated info

I think you are right. You can still have one off sessions but maybe depends on the privacy settings of the server.

Re: Rainway forces signing up to Discord in order to delete your account

#18
post #12

Earlier quoted context omitted.

When you click on the link supplied in the Rainway guide, you will be directed to a Discord sign-up form where you have to enter an username and check the box that says that you agree to the terms of service and privacy policy. I'm not familiar with all the configuration options Discord can offer, but in this case it seems you can't bypass account creation here.

Ah they might've changed it to combat bad actors, I haven't tried to use Discord without an account for a while now so sorry about outdated info

There are several options the 'server' admins can choose from. Some let you do everything without account, some only let you read, and others require an account for everything.

Re: Rainway forces signing up to Discord in order to delete your account

#19

This is why I'm so glad the GDPR exists. They list their email address in the privacy policy so a quick email should suffice. Obviously you can raise complaints if they do not delete your information as the GDPR does not mandate or expect the individual to have to agree to another parties privacy policy to exercise your rights. You also have rights to access et al and whilst unlikely it's possible failure to act with…

I also found the e-mail after searching the website for a while. It's an odd choice for the location, I assumed that such contact e-mails would be located under Support or Contact sections.
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