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It makes sense to a point because Discord is neat and having a ticket system in there is convenient, plus it seems to be a service aimed at gamers, most of which will have a Discord account already (if they're on PC anyway).
Earlier quoted context omitted.
Why do they need a ticket system for account deletion? Won’t a normal delete button be good enough? They shouldn’t force their own internal process on to customers, they could easily have that button use the Discord API to create a ticket.
Account deletion isn't a very glamorous project and isn't something you can put on your list of yearly accomplishments for a raise. This probably rolled downhill until customer service asked the front end team to put up a static webpage with some crude instructions. I've seen worse, but rarely.
Earlier quoted context omitted.
Why do they need a ticket system for account deletion? Won’t a normal delete button be good enough? They shouldn’t force their own internal process on to customers, they could easily have that button use the Discord API to create a ticket.
Account deletion isn't a very glamorous project and isn't something you can put on your list of yearly accomplishments for a raise. This probably rolled downhill until customer service asked the front end team to put up a static webpage with some crude instructions. I've seen worse, but rarely.
This is why I'm so glad the GDPR exists. They list their email address in the privacy policy so a quick email should suffice. Obviously you can raise complaints if they do not delete your information as the GDPR does not mandate or expect the individual to have to agree to another parties privacy policy to exercise your rights. You also have rights to access et al and whilst unlikely it's possible failure to act with…
I've had companies that breached the regulation, complained to them with no effect, raised it with the ICO, they got back to me, upheld my complaint, reached out to the company and still nothing despite them being based in the UK thus enforcing fines is trivial.
There is nothing preventing this company from getting back to you saying that "for security reasons (or other BS reason) the Discord-based process is the only way to delete your account" and you wouldn't be able to do anything about it because even the relevant authorities don't seem to care.
The first thing I did after clicking reading the linked page was to go to their homepage and see what the hell Rainway even was. I don't need the service but it seems potentially useful to many.
Earlier quoted context omitted.
Why do they need a ticket system for account deletion? Won’t a normal delete button be good enough? They shouldn’t force their own internal process on to customers, they could easily have that button use the Discord API to create a ticket.
Account deletion isn't a very glamorous project and isn't something you can put on your list of yearly accomplishments for a raise. This probably rolled downhill until customer service asked the front end team to put up a static webpage with some crude instructions. I've seen worse, but rarely.
I'm not accusing hddherman of bad behaviour, but seems like this could be a decent way to advertise/astroturf without raising suspicion. Bring up flaw that, while bad, is irrelevant to most of the target market, and then splatter links over Reddit and HN. The first thing I did after clicking reading the linked page was to go to their homepage and see what the hell Rainway even was. I don't need the service but it see…
I'm not accusing hddherman of bad behaviour, but seems like this could be a decent way to advertise/astroturf without raising suspicion. Bring up flaw that, while bad, is irrelevant to most of the target market, and then splatter links over Reddit and HN. The first thing I did after clicking reading the linked page was to go to their homepage and see what the hell Rainway even was. I don't need the service but it see…
You actually don’t need to sign up for Discord, emailing support@rainway.com is enough. You can also close your account from the app.
Discord is a convenient medium since our audience largely engages with us through it daily. I’ll update the article to reflect all the valid options.
And to be clear, our business model isn’t in data nor do we share data with others. Outside of basic engagement telemetry we don’t even know what games you own.