"Everything is back to normal! The domains have been unblocked by the registrar. We are monitoring everything."
https://twitter.com/GitBookStatus/status/1268565887256330241
Google Domains blocking all Gitbook URLS: post-mortem
31–40 of 189 posts
Re: Google Domains blocking all Gitbook URLS: post-mortem
#32Earlier quoted context omitted.
Namecheap dumping personal info without informing their customer ( https://news.ycombinator.com/item?id=18063667 ), Namecheap threatening to shut down a site if the customer doesn’t delete two images posted there within 24 hours ( https://news.ycombinator.com/item?id=14139288 )
Which registrar is recommended?
I personally prefer Gandi, but also use name.com and Cloudflare - haven't heard any horror stories about either of those 3 registrars.
Re: Google Domains blocking all Gitbook URLS: post-mortem
#33Just out of curiosity- when Google is infamous for hard-to-reach human support, what in the Internet would make anyone interested to register their domain with them? Do they provide some sort of security or insurance that I am unaware of? All the popular dedicated domain registrars I have used so far have excellent human support. Godaddy, namecheap, namesilo to name a few. I don't know if big companies or corporate u…
> Just out of curiosity- when Google is infamous for hard-to-reach human support, what in the Internet would make anyone interested to register their domain with them?
I think that, despite what frequenting HN may make you think, most people using Google's services - even the more complex or paid ones - aren't aware of the problems with support.
Re: Google Domains blocking all Gitbook URLS: post-mortem
#34Earlier quoted context omitted.
Do you have examples?
Apart from the most obvious examples, I would also consider Cloudflare's new registry service. It's cheap, at-cost, and they support a lot of the new TLDs like .io which is also a lot cheaper.
> It's cheap, at-cost
That to me is a downside since that means that that is not a core part of their business. Financially, it makes no difference to them if I use their service or not.
I would rather pay a little extra to a company that has domain registration as a core part of their business and actually makes a profit from me.
And domain names are cheap. Even if you pay twice as much as the cheapest service, it still will not make any difference in your bottom line.
Re: Google Domains blocking all Gitbook URLS: post-mortem
#35Earlier quoted context omitted.
Do you have examples?
Apart from the most obvious examples, I would also consider Cloudflare's new registry service. It's cheap, at-cost, and they support a lot of the new TLDs like .io which is also a lot cheaper.
> they support a lot of the new TLDs like .io which is also a lot cheaper.
You might want to pick another example, .io is 23 years old [0]
Re: Google Domains blocking all Gitbook URLS: post-mortem
#36Earlier quoted context omitted.
If you wanted good customer support you shouldn't have gone with Google. There are plenty of other more reputable domain regrestrars.
I don't understand why you got downvoted. Google's customer support is notoriously non-existent (perhaps except for stuff that brings in money like AdWords). They admit themselves that it's a business decision: https://www.seroundtable.com/google-support-staff-limits-139...
Because it's about as helpful as saying "you shouldn't have moved to Los Santos if you value safety" to someone who's bleeding on the street having just been mugged.
The same message could also be worded more like "once you get past this, I'm sure you're already considering moving registrars. But please let us know if the support you're receiving from them is as bad as (my experience / reputation / etc.)".
Re: Google Domains blocking all Gitbook URLS: post-mortem
#37Earlier quoted context omitted.
Do you have examples?
GoDaddy has great support. It’s available via phone and you don’t need to be on some enterprise plan to get it. (Disclaimer: I work there)
Wow, I’d use Google before I ever used GoDaddy, I mean that’s probably the most well-known "Do not use under any circumstances" registrar.
Re: Google Domains blocking all Gitbook URLS: post-mortem
#38Earlier quoted context omitted.
Namecheap dumping personal info without informing their customer ( https://news.ycombinator.com/item?id=18063667 ), Namecheap threatening to shut down a site if the customer doesn’t delete two images posted there within 24 hours ( https://news.ycombinator.com/item?id=14139288 )
Which registrar is recommended?
I have used hover for years and quite like them. The customer support was awesome when I had an issue with getting a .com.au domain setup for a business. Australia has some extra requirements for domains that I wasn't familiar with. I also like to have my domains separate from everything else so if I move hosts/email providers it's easy.
Re: Google Domains blocking all Gitbook URLS: post-mortem
#39Earlier quoted context omitted.
Do you plan to stay with Google considering the experience?
No we don't, we were already planning on consolidating everything on Cloduflare, we are just going to make the switch sooner. We'll share more details in the postmortem.
I'd be interested to know what this heavy handed policy was, assuming Google Domains gave you that information. I hope it wasn't something egregious or frivolous as I've seen with other parts of their organisation.
Re: Google Domains blocking all Gitbook URLS: post-mortem
#40GitBook CTO here: Our production domains (gitbook.com and gitbook.io) have been blocked and locked by our registrar (Google Domains). None of our infrastructure is impacted, all user content and databases are safe; our domains simply blocked by a heavy handed policy. As mentioned on Twitter, we are all hands working with Google to fix this issues ASAP. We'll then share an in-depth post-mortem https://twitter.com/GitB…
This is unrelated, but you are the founder of codebox.io right? I always wondered why the service disappeared.
Yes, we've pivoted a few years ago to GitBook. Codebox was not working very well.