Google Domains blocking all Gitbook URLS: post-mortem
blog.gitbook.com
Google Domains blocking all Gitbook URLS: post-mortem
1–10 of 189 posts
Re: Google Domains blocking all Gitbook URLS: post-mortem
#2GitBook CTO here:
Our production domains (gitbook.com and gitbook.io) have been blocked and locked by our registrar (Google Domains).
None of our infrastructure is impacted, all user content and databases are safe; our domains simply blocked by a heavy handed policy.
As mentioned on Twitter, we are all hands working with Google to fix this issues ASAP. We'll then share an in-depth post-mortem
https://twitter.com/GitBookStatus/status/1268554857411227648
Re: Google Domains blocking all Gitbook URLS: post-mortem
#3GitBook CTO here: Our production domains (gitbook.com and gitbook.io) have been blocked and locked by our registrar (Google Domains). None of our infrastructure is impacted, all user content and databases are safe; our domains simply blocked by a heavy handed policy. As mentioned on Twitter, we are all hands working with Google to fix this issues ASAP. We'll then share an in-depth post-mortem https://twitter.com/GitB…
Seems like it's sorted now? It resolves for me
$ dig gitbook.com a @8.8.8.8 +short
104.18.9.111
104.18.8.111Re: Google Domains blocking all Gitbook URLS: post-mortem
#4GitBook CTO here: Our production domains (gitbook.com and gitbook.io) have been blocked and locked by our registrar (Google Domains). None of our infrastructure is impacted, all user content and databases are safe; our domains simply blocked by a heavy handed policy. As mentioned on Twitter, we are all hands working with Google to fix this issues ASAP. We'll then share an in-depth post-mortem https://twitter.com/GitB…
If you wanted good customer support you shouldn't have gone with Google. There are plenty of other more reputable domain regrestrars.
Re: Google Domains blocking all Gitbook URLS: post-mortem
#5GitBook CTO here: Our production domains (gitbook.com and gitbook.io) have been blocked and locked by our registrar (Google Domains). None of our infrastructure is impacted, all user content and databases are safe; our domains simply blocked by a heavy handed policy. As mentioned on Twitter, we are all hands working with Google to fix this issues ASAP. We'll then share an in-depth post-mortem https://twitter.com/GitB…
Is it related to the countless phishing pages hosted on your service? I’ve noticed an uptick.
Re: Google Domains blocking all Gitbook URLS: post-mortem
#6Google Domains locked my domains at renewal time and refused to renew them until I provided proof of identity in the form of a scanned government ID -AND- a scanned copy of the credit card.
Coupled with the horror stories of non-existent support, the first thing I did was move my domains out this month.
Re: Google Domains blocking all Gitbook URLS: post-mortem
#7GitBook CTO here: Our production domains (gitbook.com and gitbook.io) have been blocked and locked by our registrar (Google Domains). None of our infrastructure is impacted, all user content and databases are safe; our domains simply blocked by a heavy handed policy. As mentioned on Twitter, we are all hands working with Google to fix this issues ASAP. We'll then share an in-depth post-mortem https://twitter.com/GitB…
Seems like it's sorted now? It resolves for me $ dig gitbook.com a @8.8.8.8 +short 104.18.9.111 104.18.8.111
Yes, after 6h without getting much responses from Google Domains support, we just got a notification that they unblocked our domains.
We are working on making sure that everything is correctly working.
Workaround that we've setup to allow our users to still access the platform through different hostnames will continue working.
Re: Google Domains blocking all Gitbook URLS: post-mortem
#8Google Domains locked my domains at renewal time and refused to renew them until I provided proof of identity in the form of a scanned government ID -AND- a scanned copy of the credit card. Coupled with the horror stories of non-existent support, the first thing I did was move my domains out this month.
To where?
Re: Google Domains blocking all Gitbook URLS: post-mortem
#9GitBook CTO here: Our production domains (gitbook.com and gitbook.io) have been blocked and locked by our registrar (Google Domains). None of our infrastructure is impacted, all user content and databases are safe; our domains simply blocked by a heavy handed policy. As mentioned on Twitter, we are all hands working with Google to fix this issues ASAP. We'll then share an in-depth post-mortem https://twitter.com/GitB…
If you wanted good customer support you shouldn't have gone with Google. There are plenty of other more reputable domain regrestrars.
Do you have examples?
Re: Google Domains blocking all Gitbook URLS: post-mortem
#10Earlier quoted context omitted.
Seems like it's sorted now? It resolves for me $ dig gitbook.com a @8.8.8.8 +short 104.18.9.111 104.18.8.111
Yes, after 6h without getting much responses from Google Domains support, we just got a notification that they unblocked our domains. We are working on making sure that everything is correctly working. Workaround that we've setup to allow our users to still access the platform through different hostnames will continue working.
Do you plan to stay with Google considering the experience?