Earlier quoted context omitted.
Do you have examples?
GoDaddy has great support. It’s available via phone and you don’t need to be on some enterprise plan to get it. (Disclaimer: I work there)
Google Domains blocking all Gitbook URLS: post-mortem
21–30 of 189 posts
Re: Google Domains blocking all Gitbook URLS: post-mortem
#22After hearing this I’ll be transferring away from Google domains. Had to use them for the initial .dev sales
Re: Google Domains blocking all Gitbook URLS: post-mortem
#23GitBook CTO here: Our production domains (gitbook.com and gitbook.io) have been blocked and locked by our registrar (Google Domains). None of our infrastructure is impacted, all user content and databases are safe; our domains simply blocked by a heavy handed policy. As mentioned on Twitter, we are all hands working with Google to fix this issues ASAP. We'll then share an in-depth post-mortem https://twitter.com/GitB…
If you wanted good customer support you shouldn't have gone with Google. There are plenty of other more reputable domain regrestrars.
99% of people never need customer support, so I doubt most people consider it when choosing a service.
Re: Google Domains blocking all Gitbook URLS: post-mortem
#24Earlier quoted context omitted.
If you wanted good customer support you shouldn't have gone with Google. There are plenty of other more reputable domain regrestrars.
Do you have examples?
According to whois, google.com, amazon.com, github.com, microsoft.com, netflix.com, reddit.com, baidu.com, youtube.com, twitch.tv and wikipedia.org all use MarkMonitor [1]
apple.com, twitter.com and ocado.com use CSC Corporate Domains [2]
I have no idea what such services charge, but they're all "call for pricing" and none of those companies would blink at spending $10k/year on their domains.
Not every well known brand uses such a service, though. bbc.com uses tucows, stackoverflow.com uses name.com and ycombinator.com uses gandi. facebook.com uses RegistrarSafe, a subsidiary of themselves, and almost every domain registrar is registered with themselves.
[1] https://markmonitor.com/ [2] https://www.cscglobal.com/global/web/csc//micro-domain-name-...
Re: Google Domains blocking all Gitbook URLS: post-mortem
#25Earlier quoted context omitted.
Seems like it's sorted now? It resolves for me $ dig gitbook.com a @8.8.8.8 +short 104.18.9.111 104.18.8.111
Yes, after 6h without getting much responses from Google Domains support, we just got a notification that they unblocked our domains. We are working on making sure that everything is correctly working. Workaround that we've setup to allow our users to still access the platform through different hostnames will continue working.
gitbook.com is working but gitbook.io is having trouble redirecting.
Re: Google Domains blocking all Gitbook URLS: post-mortem
#26GitBook CTO here: Our production domains (gitbook.com and gitbook.io) have been blocked and locked by our registrar (Google Domains). None of our infrastructure is impacted, all user content and databases are safe; our domains simply blocked by a heavy handed policy. As mentioned on Twitter, we are all hands working with Google to fix this issues ASAP. We'll then share an in-depth post-mortem https://twitter.com/GitB…
This is unrelated, but you are the founder of codebox.io right? I always wondered why the service disappeared.
Re: Google Domains blocking all Gitbook URLS: post-mortem
#27Earlier quoted context omitted.
Do you have examples?
Namecheap have been solid for me for several years now.
Namecheap dumping personal info without informing their customer (https://news.ycombinator.com/item?id=18063667), Namecheap threatening to shut down a site if the customer doesn’t delete two images posted there within 24 hours (https://news.ycombinator.com/item?id=14139288)
Re: Google Domains blocking all Gitbook URLS: post-mortem
#28Earlier quoted context omitted.
Namecheap have been solid for me for several years now.
Namecheap dumping personal info without informing their customer ( https://news.ycombinator.com/item?id=18063667 ), Namecheap threatening to shut down a site if the customer doesn’t delete two images posted there within 24 hours ( https://news.ycombinator.com/item?id=14139288 )
Which registrar is recommended?
Re: Google Domains blocking all Gitbook URLS: post-mortem
#29Earlier quoted context omitted.
If you wanted good customer support you shouldn't have gone with Google. There are plenty of other more reputable domain regrestrars.
99% of people never need customer support, so I doubt most people consider it when choosing a service.
That may be true for a given service, but I'd wager closer to 99% of people have used customer support for something in the past. It'd be foolish to disregard it when you know you've needed it before, even if not for that same service category.
Re: Google Domains blocking all Gitbook URLS: post-mortem
#30Earlier quoted context omitted.
Do you have examples?
According to whois, google.com, amazon.com, github.com, microsoft.com, netflix.com, reddit.com, baidu.com, youtube.com, twitch.tv and wikipedia.org all use MarkMonitor [1] apple.com, twitter.com and ocado.com use CSC Corporate Domains [2] I have no idea what such services charge, but they're all "call for pricing" and none of those companies would blink at spending $10k/year on their domains. Not every well known bra…
Google.com doesn't even use Google Domains....that is telling right there.