Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

I was blackmailed – any YouTuber could be next

gamefromscratch.com

Post reply on HN
Print view View original

271–280 of 362 posts

Re: I was blackmailed – any YouTuber could be next

#271

Post by throw_m239339 »

xingyzt wrote: post #257
rasz wrote: post #240

Earlier quoted context omitted.

Against YT tos, Linustechtips got channel blocked for it once.

How would that apply to movie trailers?

There is obviously different rules for big Hollywood players vs small youtubers, since YouTube also sells their movies in VOD, if you know what I mean. I mean that's already the case regarding copyright strikes where big corps, music labels and Hollywood can abuse the YouTube copyright system without any repercussion whatsoever. All YouTube channels aren't equal.

Re: I was blackmailed – any YouTuber could be next

#272

Post by jschuur »

I'm not discounting that this was an annoying ordeal for this channel to go through, but if this is so easy, why don't professional criminals go after huge channels and take them down as easily?

There might be some subscriber count threshold or partner status that, once crossed, flags extra steps that mean a new violation is escalated for a closer look first?

Re: I was blackmailed – any YouTuber could be next

#273

Post by azernik »

SXX wrote: post #235
novok wrote: post #100

Earlier quoted context omitted.

They might have 1 billion free users, but they definitely don't have 1 billion partners or 1 billion paying customers. Google's customer service is horrible even for organizations that pay them +$10k/month or make them +$10k/month for ad sales, and that is a far smaller number. You would think they could at least scale customer support properly for that much smaller number, but they don't because culturally they do n…

Personally I had very much opposite experience with Google Ads support. For the person who buy ads it's exceptional and with available phone support even if you only buy ads for $100. They can literally explain how every single thing work on their system, giving advice on how to improve campaigns or fix something. It's very much opposite when it's come to AdSense, but again they don't really care when some webmaster…

And that's how you know it's their core business, and everything else is just gravy.

Re: I was blackmailed – any YouTuber could be next

#274

Post by cyborgx7 »

gkoberger wrote: post #12

This might not be a popular opinion, but I feel like YouTube is doing their best with a really hard problem. I see a lot of people complaining about things like this, but I also see a lot of people complaining that YouTube/Twitter/etc aren't doing enough to take down false/immoral/illegal content quick enough. [1] It really sucks when a legitimate video is taken down by mistake. But it also really sucks when revenge…

They are doing their best under a particular, self-imposed, restriction. To use as little human work as possible to solve the problem. What we are learning is that you need people in the process that can look at the situation and make decisions.

Re: I was blackmailed – any YouTuber could be next

#275

Post by esperent »

marcyb5st wrote: post #234
tekkk wrote: post #59

Earlier quoted context omitted.

I don't think they are really doing their best. If other Google's support forums are any indicator of their effort, they are mostly trying to automate the whole process as much as possible which then causes errors like this. Which makes sense from the SV software engineer perspective, but really is unfathomable to the normal user who then has to live in fear if some malicious teenager decides to ruin their channel. I…

(Disclaimer: I work on YouTube, but all the opinions are strictly my own). We tried to convey the message [1] that due to corona virus fewer and fewer human reviewers will be available. [1] https://www.businessinsider.com/youtube-coronavirus-content-...

Why? Surely reviewing content is a perfect candidate for remote work?

Re: I was blackmailed – any YouTuber could be next

#276

Post by jpalomaki »

tekkk wrote: post #59
gkoberger wrote: post #12

This might not be a popular opinion, but I feel like YouTube is doing their best with a really hard problem. I see a lot of people complaining about things like this, but I also see a lot of people complaining that YouTube/Twitter/etc aren't doing enough to take down false/immoral/illegal content quick enough. [1] It really sucks when a legitimate video is taken down by mistake. But it also really sucks when revenge…

I don't think they are really doing their best. If other Google's support forums are any indicator of their effort, they are mostly trying to automate the whole process as much as possible which then causes errors like this. Which makes sense from the SV software engineer perspective, but really is unfathomable to the normal user who then has to live in fear if some malicious teenager decides to ruin their channel. I…

If you have large amount of people for these tasks, you need to give clear guidelines for them to get consistent results.

Also you can’t expect people to put their heart and soul to this kind if grunt work - reviewing content and complaints all day long.

In the end it might be that humans just become robots on task like this.

Re: I was blackmailed – any YouTuber could be next

#277

Post by tiborsaas »

causality0 wrote: post #84

Google has an absolute fetish for making the ratio of profit to employees as large as possible. They will do it at any cost. There is no Google service without horrific customer support. Youtube, Google Fiber, Google Fi, doesn't matter. They refuse to accept that having 2x as many customers requires 2x as many support personnel.

As an exercise, please do a back of an envelope calculation and estimate costs and features of a good (feel free to use your own definition) customer service for a mainstream video streaming platform with users ranging from 3 to 99.

You have:

- 2 billion monthly active users

- 73% of US adults

- The most-downloaded iOS app in 2018

- As of December 2018, installed on 5 billion Android devices

- One billion hours of content viewed per day

- 500 hours of content uploaded every minute

https://www.businessofapps.com/data/youtube-statistics/

Re: I was blackmailed – any YouTuber could be next

#278

Post by slightwinder »

movedx wrote: post #70
tekkk wrote: post #59

Earlier quoted context omitted.

I don't think they are really doing their best. If other Google's support forums are any indicator of their effort, they are mostly trying to automate the whole process as much as possible which then causes errors like this. Which makes sense from the SV software engineer perspective, but really is unfathomable to the normal user who then has to live in fear if some malicious teenager decides to ruin their channel. I…

> Instead of actually trying to create the best customer service I've worked in high volume customer services. It's not easy for the agents doing the work or the companies operating them. I've worked in multiple call centers dealing with calls and tickets. I've worked in companies in which I dealt with mobile phone bill queries and hardware issues right up to Cisco networking problems and then eventually enterprise g…

> Google has approx' one BILLION customers. > What is your suggestion here?

Which means they also have one billion potential workers. They could tap into the power of crowd-intelligence. It's probably somewhat easy to forge some processes to oursource certain support-problems which need low human interaction.

Something they do with Recaptcha already and IIRC at Google Maps. They could sell Youtube Premium to some thoudsand people and let them instead check a handful videos per day for some cases of copyright infringment and such. Just let them be the final fonrtier of sanity in cases where the machine is weak.

Re: I was blackmailed – any YouTuber could be next

#279

Post by chongli »

crazygringo wrote: post #197
ta17711771 wrote: post #186

Earlier quoted context omitted.

If you can't figure out how to scale proper customer service, there's a simple solution: don't grow too large too fast. I know, blasphemy to the VC crowd.

It's not blasphemy, just elementary economics. Customer service at scale, for many products, turns the product from profitable into a severe loss. It will go out of business no ifs ands or buts. YouTube clearly cannot survive if its customer service costs exceed its advertising revenue. It has absolutely nothing to do with speed of growth, and I don't know why you think it does. Are you saying free user-generated vid…

Customer service at scale, for many products, turns the product from profitable into a severe loss.

If that is the case then Google is helpless to stop these attacks from growing out of control. How long before the long tail of YouTube is clipped off?

Re: I was blackmailed – any YouTuber could be next

#280

Post by chongli »

varjag wrote: post #262
int_19h wrote: post #159

Earlier quoted context omitted.

My suggestion would be to avoid growing to 1 billion customers, until you have support that is capable of handling that many.

So I guess YouTube should just shut down?

They should. Their existence sucks all the oxygen out of the room, preventing lots of smaller competitors from gaining traction.
Post reply on HN