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I was blackmailed – any YouTuber could be next

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Re: I was blackmailed – any YouTuber could be next

#111

Post by colechristensen »

tekkk wrote: post #59
gkoberger wrote: post #12

This might not be a popular opinion, but I feel like YouTube is doing their best with a really hard problem. I see a lot of people complaining about things like this, but I also see a lot of people complaining that YouTube/Twitter/etc aren't doing enough to take down false/immoral/illegal content quick enough. [1] It really sucks when a legitimate video is taken down by mistake. But it also really sucks when revenge…

I don't think they are really doing their best. If other Google's support forums are any indicator of their effort, they are mostly trying to automate the whole process as much as possible which then causes errors like this. Which makes sense from the SV software engineer perspective, but really is unfathomable to the normal user who then has to live in fear if some malicious teenager decides to ruin their channel. I…

If you're living in fear go find a paid platform where you are the customer instead of the product.

If you aren't making enough money on YouTube to be able to afford paying someone to host your content and provide better, paid customer service, then you have to consider that the risk of being on a mostly automated, poorly supported platform is the only thing keeping you from losing money, or in other words, is the sole source of your income.

When you are as big as Google, very improbable failures happen all the time, pointing them out doesn't tell the story of how well they're doing unless your expectation is constant perfection. Go find rates, not anecdotes, then you might have something.

Also, if you're being blackmailed and harassed, it would seem to be a matter for the police and the courts, not Google, to fix.

Re: I was blackmailed – any YouTuber could be next

#112

Post by NoPicklez »

RHSeeger wrote: post #103
movedx wrote: post #70

Earlier quoted context omitted.

> Instead of actually trying to create the best customer service I've worked in high volume customer services. It's not easy for the agents doing the work or the companies operating them. I've worked in multiple call centers dealing with calls and tickets. I've worked in companies in which I dealt with mobile phone bill queries and hardware issues right up to Cisco networking problems and then eventually enterprise g…

> The call queue for that company never dropped below a constant 200-300 on hold and emails took days to even get to. If those are the stats and you're still not actually solving many customers' problems; if tons of people are being hung out to dry with no recourse, then you're doing a bad job. If you don't have enough people to do the job, then hire more people. If you can't afford to hire more people, then don't do…

The problem with customer service is that quite often the problem is larger than a single person can fix. It requires other people both within the company and outside of the company to fix an issue.

There is also the scenario in which there is no solution and you need to balance the cost of investigating to the point where you're 100% certain there isn't a solution and efficiently deciding there isn't one.

One thing I have learnt working at these companies is that some customers think the world revolves around then and that technology should work flawlessly all the time, when it doesn't.

Re: I was blackmailed – any YouTuber could be next

#113

Post by colinmhayes »

colechristensen wrote: post #111
tekkk wrote: post #59

Earlier quoted context omitted.

I don't think they are really doing their best. If other Google's support forums are any indicator of their effort, they are mostly trying to automate the whole process as much as possible which then causes errors like this. Which makes sense from the SV software engineer perspective, but really is unfathomable to the normal user who then has to live in fear if some malicious teenager decides to ruin their channel. I…

If you're living in fear go find a paid platform where you are the customer instead of the product. If you aren't making enough money on YouTube to be able to afford paying someone to host your content and provide better, paid customer service, then you have to consider that the risk of being on a mostly automated, poorly supported platform is the only thing keeping you from losing money, or in other words, is the so…

Youtube has locked viewers in. If a content creator leaves youtube no one consumes their content, so this isn't really an option.

Re: I was blackmailed – any YouTuber could be next

#114

Post by colinmhayes »

monadic2 wrote: post #23
gkoberger wrote: post #12

This might not be a popular opinion, but I feel like YouTube is doing their best with a really hard problem. I see a lot of people complaining about things like this, but I also see a lot of people complaining that YouTube/Twitter/etc aren't doing enough to take down false/immoral/illegal content quick enough. [1] It really sucks when a legitimate video is taken down by mistake. But it also really sucks when revenge…

> I see a lot of people complaining about things like this, but I also see a lot of people complaining that YouTube/Twitter/etc aren't doing enough to take down false/immoral/illegal content quick enough. Do you have an example? These seem like inherently contradictory values. You can either make a safe platform or one that treats its tenants well. Like many of its products, google has not made it clear which set of…

You've got to be joking. Zuckerberg testified to congress about this. It's gotten huge national attention, especially after russia interfered with our elections by posting fake content on social media.

Re: I was blackmailed – any YouTuber could be next

#115

Post by jhelphenstine »

colechristensen wrote: post #111
tekkk wrote: post #59

Earlier quoted context omitted.

I don't think they are really doing their best. If other Google's support forums are any indicator of their effort, they are mostly trying to automate the whole process as much as possible which then causes errors like this. Which makes sense from the SV software engineer perspective, but really is unfathomable to the normal user who then has to live in fear if some malicious teenager decides to ruin their channel. I…

If you're living in fear go find a paid platform where you are the customer instead of the product. If you aren't making enough money on YouTube to be able to afford paying someone to host your content and provide better, paid customer service, then you have to consider that the risk of being on a mostly automated, poorly supported platform is the only thing keeping you from losing money, or in other words, is the so…

“If you’re being blackmailed...” does sound like a matter for legal redress, but it ought not suffice as a guard against a company backed by Alphabet’s resources taking action. While your argument is technically sound, the consequences of inaction by YouTube can exit the sterile world of bits and bytes and bring real pain.

Re: I was blackmailed – any YouTuber could be next

#117

Post by typenil »

panzagl wrote: post #53
vageli wrote: post #44

Earlier quoted context omitted.

The ability to transact anonymously online shouldn't be understated.

Transact for what? What am I more likely to need bitcoin for than to pay off some script kiddie?

It's a strange thing to condemn an entire concept because you lack imagination.

ACH takes days to transfer between bank accounts in the same country. Maybe you want your money to get somewhere faster than that.

Maybe you need to take money with you when leaving the country and don't want the border agents to nail you with civil asset forfeiture.

Those are off the top of my head. If that's not sufficient, I'm really not sure why umbrellas exist - it's not raining on me at the moment.

Re: I was blackmailed – any YouTuber could be next

#118

Post by soraminazuki »

gkoberger wrote: post #12

This might not be a popular opinion, but I feel like YouTube is doing their best with a really hard problem. I see a lot of people complaining about things like this, but I also see a lot of people complaining that YouTube/Twitter/etc aren't doing enough to take down false/immoral/illegal content quick enough. [1] It really sucks when a legitimate video is taken down by mistake. But it also really sucks when revenge…

Censorship is not a solution to your problems. It's never going to scale due to the sheer volume of the contents. In addition to being ineffective, it would also cause active harm because there never will be sufficient checks and balances in place.

That being said, there arguably are some contents that should be taken down. But content takedowns should always be done with care, and be used as a last resort. It certainly should not be taking down harmless gaming videos.

It's also disingenuous to bring up revenge porn to strike down criticism. No one could possibly mistake the video in question for revenge porn. Even their automated system didn't. It has nothing to do with this issue at all.

Re: I was blackmailed – any YouTuber could be next

#119

Post by colechristensen »

colinmhayes wrote: post #113
colechristensen wrote: post #111

Earlier quoted context omitted.

If you're living in fear go find a paid platform where you are the customer instead of the product. If you aren't making enough money on YouTube to be able to afford paying someone to host your content and provide better, paid customer service, then you have to consider that the risk of being on a mostly automated, poorly supported platform is the only thing keeping you from losing money, or in other words, is the so…

Youtube has locked viewers in. If a content creator leaves youtube no one consumes their content, so this isn't really an option.

Then complain about Google's monopoly, not its moderation inadequacies, and consider that creators unwilling to leave are the source of the monopoly, not necessarily its victims, especially if they're not even trying other platforms.

I guess I don't like the entitlement/blame cycle where people who help create a problem complain about the consequences.

Re: I was blackmailed – any YouTuber could be next

#120

Post by bb88 »

unreal37 wrote: post #65
vageli wrote: post #44

Earlier quoted context omitted.

The ability to transact anonymously online shouldn't be understated.

Also, Bitcoin is not anonymous. https://www.elliptic.co/our-thinking/bitcoin-transactions-mo...

Transmission of BTC between wallets is traceable -- if the wallet is tied to a person's real name.

Transmission of wallets between people is not traceable.

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