Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Netflix stops charging customers who never watch

bbc.com

Post reply on HN
Print view View original

501–510 of 519 posts

Re: Netflix stops charging customers who never watch

#501

Post by sjwright »

iso1210 wrote: post #308
xnyan wrote: post #299

Earlier quoted context omitted.

Only if you have no people or capital in the EU. If you were a small business that sounds correct, but every medium to large business I have worked at has had at least something important going on in europe (clients, suppliers, offices, etc).

Even a small business might have an employee visit europe on holiday, and then you're screwed.

Almost certainly false in practice. It would be shady bordering on illegal to detain a mere employee of a GDPR violator. Unless you are a famous employee of a big company that was egregiously flouting the GDPR but also had no other ties to the EU, then maybe you’d rethink your holiday plans.

Re: Netflix stops charging customers who never watch

#502

Post by elif »

sytelus wrote: post #143
goodside wrote: post #55

Years ago, I heard of a dating site doing the opposite of this. They normally sent periodic digests and newsletters to their users to try to increase engagement, but if a user went a certain number of months without logging into their account, but still allowed monthly fees to be charged, they were labeled as a “sleeping giant” in the database. Once in this state, they would not be contacted by the site for any reaso…

I'm getting charged by rhapsody.com every quarter for no apparent reason. I used their service like may be 8 years ago. They have a phone number in their merchant line which is invalid. When I filed request to void the charge to American Express, initially they declined! Then I filed appeal with angry comments and they finally voided it. It took over two months for the process. I just saw new Rhapsody charge again. T…

if you pay with paypal, you get a UI for managing payment permissions and merchants.

Re: Netflix stops charging customers who never watch

#503

Post by Chris2048 »

KMnO4 wrote: post #303
t0mas88 wrote: post #207

Earlier quoted context omitted.

That's illegal in the EU. So you could just send them a cancellation email and stop paying.

That’s the problem with credit cards. Once they have your number, it’s very difficult to “stop paying”.

If you can charge-back, it will damage their credit each time.

Re: Netflix stops charging customers who never watch

#506

Post by Nursie »

elcomet wrote: post #338
t0mas88 wrote: post #207

Earlier quoted context omitted.

That's illegal in the EU. So you could just send them a cancellation email and stop paying.

You can but they won't stop charging your card. They have the credit card number, so the only way would be to change the payment method to an invalid card. Another comment actually says that he managed to create a virtual credit card, change the payment method, and delete the card. Quite clever. It's a shame that methods like this have to be used instead of just the click of a button.

>You can but they won't stop charging your card.

Report the transactions as fraudulent, they'll soon stop.

Re: Netflix stops charging customers who never watch

#507

Post by Nursie »

KMnO4 wrote: post #303
t0mas88 wrote: post #207

Earlier quoted context omitted.

That's illegal in the EU. So you could just send them a cancellation email and stop paying.

That’s the problem with credit cards. Once they have your number, it’s very difficult to “stop paying”.

> it’s very difficult to “stop paying”.

"Hi, these are unauthorised, fraudulent transactions, please revert them and block future charges from that merchant"

That's all it takes with Amex and most others AFAICT.

Re: Netflix stops charging customers who never watch

#508

Post by myrandomcomment »

sytelus wrote: post #490
myrandomcomment wrote: post #486

Earlier quoted context omitted.

It is Amex so I am surprised. They do not give a crap about the merchant only members (from what I have seen) and this is a good thing. Call again, tell them you do not authorize any charges from rhapsody.com ever again and be done with it. They should just sort it. I have never had a bad experience with them. Years ago My wife and I where at LAX getting on a flight to London then connecting to Dublin. At the airport…

I used their online form to void charge which requires me to write justifications. I wrote a paragraph of it explaining that I didn’t authorized that charge and that I can’t even contact Rhapsody, because of bad phone number they have put in Amex system. They have checkbox that requires me to say if I ever authorized merchant in the past and if it was a subscription. I had to say yes to that checkbox because I did ha…

Call. A human will sort it.

Re: Netflix stops charging customers who never watch

#509

Post by ars »

fuddle wrote: post #404
sytelus wrote: post #143

Earlier quoted context omitted.

I'm getting charged by rhapsody.com every quarter for no apparent reason. I used their service like may be 8 years ago. They have a phone number in their merchant line which is invalid. When I filed request to void the charge to American Express, initially they declined! Then I filed appeal with angry comments and they finally voided it. It took over two months for the process. I just saw new Rhapsody charge again. T…

It's probably worth reporting your card as lost and to get a new one. They won't be able to charge you then.

If only that were the case... But actually there is a service Credit Card companies offer which will automatically update your number with merchants who charge you regularly.

Very helpful /s

Re: Netflix stops charging customers who never watch

#510

Post by galaxyr »

mehrdadn wrote: post #58
galaxyr wrote: post #51

Earlier quoted context omitted.

I was in a similar situation except I didn't use it even for a single order. They kept charging me after the free trial period. After a while I realized this, and cancelled. I reached out to them requesting a refund, at least partial since I haven't used it even once. But they did not refund any.

I'm guessing your case was more like 2015 Amazon than 2005?

2013ish
Post reply on HN