Companies that make it difficult to unsubscribe should be penalised, I live in Europe and got the New York Times on a 12 month trial for €4 a month. Trial just ended and it's now €8 a month, only way to cance is to ring them, have tried once so far and was on hold for 20 mins before I hung up. There should be a law that if you can sign up online you can cancel online.
Same with me. And somehow, their online costumer service was always unavailable... What a coincidence! Luckily, in my country there is a service that allows us to create temporary credit cards and I had subscribed with one. It was just a matter of canceling that card.
In my (recent) experience, periodic charges are automatically applied to a new card, even if it has a new number. For your convenience, if you forgot to update your payment info...
Well I guess maybe I don't need to worry about it as much then. You'd think companies would do a better job informing people of that.
I think it's one of those things that doesn't necessarily happen when you want it to, but happens when you don't.
Shouldn’t that have gone to the state’s Auditor & Controller’s Unclaimed Property dept? If you look at California’s Unclaimed Prop., you’ll see shares sitting in there. Heck, I have a few shares I need to claim.
Yes, but different states have different rules. Apparently in that guy's state, they won't take shares, only cash value of shares.
This could work for you, in the chance an investment didn't pan out and you're liquidated at the top. But for long periods of time, cash loses value to inflation. Seems off that states wouldn't accept shares. They're not as liquid as cash, but not far from it.
There's a process for some card providers by which merchants can automatically update their card details for recurring purchases. Visa calls it Account Updater and at least Braintree has had support for it for over a decade.
Well that would be super convenient for me. At this point I'm just slowly transitioning to always using my checking account number directly for payment since that is stable.
The risk with that is you have no ability to contest a charge. With a credit card, you can contest and the card issuer will do a chargeback to return the funds.
Years ago, I heard of a dating site doing the opposite of this. They normally sent periodic digests and newsletters to their users to try to increase engagement, but if a user went a certain number of months without logging into their account, but still allowed monthly fees to be charged, they were labeled as a “sleeping giant” in the database. Once in this state, they would not be contacted by the site for any reaso…
I'm getting charged by rhapsody.com every quarter for no apparent reason. I used their service like may be 8 years ago. They have a phone number in their merchant line which is invalid. When I filed request to void the charge to American Express, initially they declined! Then I filed appeal with angry comments and they finally voided it. It took over two months for the process. I just saw new Rhapsody charge again. T…
It is Amex so I am surprised. They do not give a crap about the merchant only members (from what I have seen) and this is a good thing. Call again, tell them you do not authorize any charges from rhapsody.com ever again and be done with it. They should just sort it. I have never had a bad experience with them. Years ago My wife and I where at LAX getting on a flight to London then connecting to Dublin. At the airport my wife released she forgot her card. Called. Agent said, I see you have a charge at this hotel in Dublin, is that where you are staying？ Arrived in Dublin at the hotel around 12 hours later and there was an envelope with my wife’s new card.
Amazon does NOT do this now! Their Prime subscription was a pain to cancel in Belgium. I found it on the German site, even though I always use English and there for the English site. They also use dark patterns for it, unsubscribing is very confusing.
Agreed on the dark pattern and difficulty of cancelling. Today I cancelled my Prime subscription and had to first the cancel button, then I had to click "Cancel my subscription" button three times, which I had to find it along with ambiguous, same color "Keep my subscription and pay" buttons.
Yeah, I unsubscribed for their unlawful behaviour in France
it's funny because: 1. Citibank did this for a long time. They still might. I remember using this in the late 2000s for some online services at the time. 2. Apple and Google Pay both do this as well, though these are all one-time-use implementations. It's sold as this pretty revolutionary feature that others have done (in some capacity) for quite a while now.
Bank of America and https://privacy.com/ Have done this for years too.
BoA discontinued that service (ShopSafe) last year, and it had basically been abandoned for a few years before that since it required Flash and was never a part of their mobile app.
> I wish ’use only if you really use’ would become norm. I wouldn't look at them as an shining beacon. They only cancel if you haven't watched it for a year, and none of your money is refunded, so it's not that great of safety net.
It is still pretty great. A lot of people would happily exchange one year of fees for having to unsubscribe. Think of the application for the deceased or incapacitated. Running down every subscription a deceased parent could have had is a huge pain.
I'm getting charged by rhapsody.com every quarter for no apparent reason. I used their service like may be 8 years ago. They have a phone number in their merchant line which is invalid. When I filed request to void the charge to American Express, initially they declined! Then I filed appeal with angry comments and they finally voided it. It took over two months for the process. I just saw new Rhapsody charge again. T…
It is Amex so I am surprised. They do not give a crap about the merchant only members (from what I have seen) and this is a good thing. Call again, tell them you do not authorize any charges from rhapsody.com ever again and be done with it. They should just sort it. I have never had a bad experience with them. Years ago My wife and I where at LAX getting on a flight to London then connecting to Dublin. At the airport…
I used their online form to void charge which requires me to write justifications. I wrote a paragraph of it explaining that I didn’t authorized that charge and that I can’t even contact Rhapsody, because of bad phone number they have put in Amex system. They have checkbox that requires me to say if I ever authorized merchant in the past and if it was a subscription. I had to say yes to that checkbox because I did had their subscription like 8 years ago. They then flatly and simply refused to void those charges without giving me any reason whatsoever or letting me know how do I even avoid the future charges. I then filed appeal where I threatened to cancel the card and after yet another month of “review” they finally voided it. My card is at “Gold” level, I pay close to $200 in membership fees and I easily qualify for their Platinum level according to their frequent spam. It’s most certainly not member oriented.