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Jeff Bezos has returned to day-to-day management of Amazon

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Re: Jeff Bezos has returned to day-to-day management of Amazon

#51
post #8
post #3

Earlier quoted context omitted.

I have no idea what this means, can you get me up to speed on what this show was?

To get up to speed on Amazon's sub-par attitude to warehouse workers' welfare, prior to Bezos re-assuming day-to-day leadership, start here: 0: https://news.ycombinator.com/item?id=22759575 1: https://news.ycombinator.com/item?id=22770092

Please explain how it's "sub par", which is different from "bad".

Re: Jeff Bezos has returned to day-to-day management of Amazon

#52
post #41
post #6

Earlier quoted context omitted.

This is sort of a "no one goes there anymore, it's too crowded" criticism. Huge delivery times are because they're getting so many orders (which means so much revenue, which means so much profit).

> This is sort of a "no one goes there anymore, it's too crowded" criticism. Huge delivery times are because they're getting so many orders (which means so much revenue, which means so much profit). Is that completely true? I thought the delays were at least partially due to staffing problems (e.g. increased absenteeism, worker social distancing).

That might be the case now but the initial cause was a big spike since people couldn’t or didn’t want to go to stores.

Re: Jeff Bezos has returned to day-to-day management of Amazon

#53
post #2

I guess now we'll see how much of the perceived shit show was actually his making, and how much was his leadership group. This should be interesting.

I don't think there's any "perceived shit show" from the perspective of investors or management. If you're referring to the treatment of warehouse workers over the past decade, Amazon pays them market rates, like pretty much every other business pays market rates. So Amazon can sell goods at the lowest price possible. It's not a "shit show", it's a business strategy that has paid off. If you're upset about how worker…

> Amazon pays them market rates

Actually substantially over market rates this year. Everyone wants to work in amazon when the alternative is walmart...

Re: Jeff Bezos has returned to day-to-day management of Amazon

#54

Earlier quoted context omitted.

Does eBay verify authenticity? No. No reasonable 3rd party marketplace dealing with millions of products can. And again... estimated delivery 5 weeks out is because of a pandemic . Or because you ordered something from a third party that shipped from China. Or it was out of stock, which is a normal thing to happen sometimes in any business.

Ebay has seller reviews, and I know who the seller actually is. More importantly, ebay doesn't mix the inventory of every seller. I buy everything I can on AliExpress now, because if I'm gonna get chinese knock-offs, they should at least be cheap.

To your first point, eBay has started the dark pattern of not really displaying seller reviews. You can still see them if you're looking for them specifically, but the main stars they post at the top is now a review for the item itself, not the seller. I just got burned last week, complete with fake UPS tracking number. When my item didn't arrive, I checked with the seller and the seller no longer existed and the item was removed for ToS violations. To its credit, eBay gave me an immediate refund, but had I realized the seller had been brand new with zero reviews, I would have thought twice.

Re: Jeff Bezos has returned to day-to-day management of Amazon

#55
post #13

Amazon sucks now. I can't buy most of the specific items I use in my work, and when I do find something it's swimming in a sea of clone crap. The best thing it does still is books. Anything else is a mizxed bag. AMZ is just Ali Baba for people who can't wait for the ship.

Agree with you about Amazon experience becoming less ideal.

Since the beginning of 2020, I submitted a couple of product reviews with detailed and factual explanation about why products in question aren't good enough. One of them was Amazon basic chair [https://www.amazon.com/AmazonBasics-Low-Back-Computer-Chair-...], which makes squeaky noises after 6 months of use (I'm a 135 lbs male), and another was Secura milk frother, which also make screechy noises after 1 month of light use (once or twice everyday). Turns out my review for their chair didn't get posted, so I tried again and finally wrote a question on the product page as to why my review isn't showing up. Then the review somehow showed up a week after. For Secura, they don't have a way to upload a video in product review (I see some people uploaded videos/images, but in my Amazon account UI for product review, there's no such feature), so I took a video and uploaded it to YouTube and shared the link as an example in my review. They wrote me a week later saying my review was not posted because of third-party links, so I went ahead and removed the YouTube link and only described the title of my YouTube video if anyone wants to search for it. No words from Amazon after two weeks of submitting that revised review. So I just checked the product review button (as seen in My Orders section) and the message I wrote there is still there. So I just clicked submit again. We'll see what happens.

In the past, when you write review, you get an email from Amazon telling you either that they are reviewing it or that it has been posted. Now, the experience is super confusing and subpar. In the worst interpretation, you even start to suspect if they post every review or they censor some based on their bias toward the seller (e.g., Amazon Basics products get less negative reviews)

Also, since COVID-19 made the shipping times are significantly slower on Amazon, I opened an account on AliExpress last week and started ordering some items. Unfortunately though, the effort it takes to sift through products on AliExpress is still much more challenging/tiring than that is on Amazon now. So some of the comments here are correct that although Amazon is not living up to our ideal vision of how an online retailer should be like, they are still ahead of their competition... I hope it changes some day and we see a decent competitor so that it is better for consumers (although I'm not sure if it'd be better for warehouse workers though...)

Re: Jeff Bezos has returned to day-to-day management of Amazon

#56
post #13

Amazon sucks now. I can't buy most of the specific items I use in my work, and when I do find something it's swimming in a sea of clone crap. The best thing it does still is books. Anything else is a mizxed bag. AMZ is just Ali Baba for people who can't wait for the ship.

Absolutely agree, Amazon used to be my first stop for most online purchases. If I was shopping for something I wasn't super familiar with it was a fair bet I could quickly find most of the 'best' products in whatever category it is on Amazon. These days I have to wade through cheap clones of the exact same product rebranded, all with wildly different reviews and product descriptions in broken English.

Recently I find myself doing a 180 and returning more to in-store purchasing (Current pandemic situation aside) because I've been burned so many times by random Amazon orders in the last few years. To be fair their support has always made the situation right, but after a point the value from ordering from Amazon is gone if I'm rolling the dice on whether the product will match the description or be defective.

Re: Jeff Bezos has returned to day-to-day management of Amazon

#57
post #27
post #13

Amazon sucks now. I can't buy most of the specific items I use in my work, and when I do find something it's swimming in a sea of clone crap. The best thing it does still is books. Anything else is a mizxed bag. AMZ is just Ali Baba for people who can't wait for the ship.

This. I used to read this comments and think it only applied to the US. Also happening to Spain. Amazon has become useless. Rankings are weird, quality stuff is is very hard to find and I have to resort to forums that point to Amazon links that you cannot find using Amazon search. Also, I'm more and more attracted to specialized shops again. For example for the last two years I've been buying most electronic stuff fr…

Same in Germany. Started training archery in the woods as sport and needed arm protector. Amazon offered plenty of them, most the same as in AliExpress. Or the ones as in specialized archery stores with 20% higher prices. Sadly there were no archery store near by to walk in and I was limited to online shopping.

Re: Jeff Bezos has returned to day-to-day management of Amazon

#58
post #13

Amazon sucks now. I can't buy most of the specific items I use in my work, and when I do find something it's swimming in a sea of clone crap. The best thing it does still is books. Anything else is a mizxed bag. AMZ is just Ali Baba for people who can't wait for the ship.

I didn't renew my prime membership. Why am I paying for things that no longer get shipped in a timely manner, and a lot of things I want I can no longer get because they have determined it's "non essential." Most deliveries take 2 weeks to get here instead of 2 days. Yes, I'm aware what's going on, but that doesn't change the fact I'm paying $100 for a service that I am no longer receiving.

Re: Jeff Bezos has returned to day-to-day management of Amazon

#59
post #21
post #13

Amazon sucks now. I can't buy most of the specific items I use in my work, and when I do find something it's swimming in a sea of clone crap. The best thing it does still is books. Anything else is a mizxed bag. AMZ is just Ali Baba for people who can't wait for the ship.

Books aren’t even reliably great with certain knock offs and or different version/condition substitutions. No Starch Press has had issues With counterfeit printed books. https://www.inc.com/sonya-mann/amazon-counterfeits-no-starch...

Books are a huge nightmare. Especially older books - search results are completely flooded and dominated by poor-quality fly-by-night print-on-demand publishing "companies" that take bad OCRs or even worse and reprint them. Making matters worse, reviews for different editions (including electronic editions!), publishers, and translations are all conflated!

This makes it impossible to ascertain anything about the quality and nature of the book you are actually buying - you might read ten reviews complaining about the translation, only none of them are actually about the translation you're looking at - you have no way of knowing unless they happen to mention it in the review you're looking at. You might read many reviews about very poor binding - but is it from the publisher you're looking at? No clue!

This isn't even getting onto the counterfeit issue you mention.

Re: Jeff Bezos has returned to day-to-day management of Amazon

#60

Earlier quoted context omitted.

Does eBay verify authenticity? No. No reasonable 3rd party marketplace dealing with millions of products can. And again... estimated delivery 5 weeks out is because of a pandemic . Or because you ordered something from a third party that shipped from China. Or it was out of stock, which is a normal thing to happen sometimes in any business.

Ebay has seller reviews, and I know who the seller actually is. More importantly, ebay doesn't mix the inventory of every seller. I buy everything I can on AliExpress now, because if I'm gonna get chinese knock-offs, they should at least be cheap.

> Ebay has seller reviews, and I know who the seller actually is.

So does Amazon, when fulfilled by the seller, which many are. They're exactly the same in this regard.

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