41–50 of 274 posts
Someone at my company had a Trello account they setup with their work email and recently received an email that said the account was being migrated to an existing Atlassian account. Since her email address matched the domain operated by that Atlassian account all of her todos would be migrated to that account. Very little information was provided about the migration. My company has multiple Atlassian accounts, so we…
Atlassian's MO
In this day and age, sharing this community forum discussion here is the only way to get resolution. I'm happy helping people out and tweeting my displeasure with companies, but we need some way to scale this. We can't just help the people that get enough publicity. We think we're helping, and we are, but only a small amount of situations end up getting front paged.
Interesting idea re: scaling. I agree this is a pattern we see time and time again with different companies on here. I wonder what a service built around this idea might look like? It’s basically outsourced customer service, isn’t it? It seems like HN is in a sort of Goldilocks zone, where it isn’t as crowded as Twitter but gets enough attention that companies are pressured to respond. I’m not sure how replicable the…
They emailed me about this back on January 30: Subject: Your company ExampleCo will soon manage your Trello account Good news! Your Trello account is getting an upgrade. ExampleCo will now manage Trello accounts with a example.com email address, which includes yours (mjd+trello@example.com). The "Good news" part looked like marketing bullshit, but the rest of the message was menacing enough that I was able to contact…
This process isn't too bad if you actively work at ExampleCo, but if you left it years ago and are still on some boards... yuck.
In this day and age, sharing this community forum discussion here is the only way to get resolution. I'm happy helping people out and tweeting my displeasure with companies, but we need some way to scale this. We can't just help the people that get enough publicity. We think we're helping, and we are, but only a small amount of situations end up getting front paged.
Earlier quoted context omitted.
Let's take the personal out of it: what if you're a freelancer or a contractor and the email and account used (and subsequently lost access to) was your professional email and account? Something like scott@freetechnologies.com? This whole situation makes me think I should steer clear of trello and clients that use it.
If you're a freelancer or a contractor, and you're doing work for someone who uses Trello to manage projects, you should sign up with a throwaway e-mail address. That's what I do for Github. That way, if that organization then decides to wipe the account or mess around with its permissions after I've stopped working for them, it's no skin off my back. Personal stuff is personal , work stuff is work and ne'er shall th…
In 2016 I lost access to some repos on bitbucket after a similar occurrence. I made the mistake of using my (student) university email account to register with bitbucket (it was the primary email account I used for everything at the time). At some point, my university apparently decided to use Atlassian services which completely disabled any ability I had to login to that account. I don't know if linking together all…
Earlier quoted context omitted.
I am the user in this case. When I linked the accounts almost 6-7 years ago, Trello was not part of Atlassian and there was no SSO in place. At some point, they introduced it, but still, the regular way of login was working. There was no notification from there side that it will stop working abruptly. The company email address in this case what @comany.com and the personal one was @gmail.com. This is how they handed…
I understood you were the user, and that what Atlassian was way too cold and lazy on their part. but again, to play devil's advocate, Gmail do offer professional account part of the G Suite. Without knowing your work history, it would be difficult to know if the Gmail address is also not a "professional one". On another hand do you think notification would have solved the issue ? And wouldn't a more malicious employe…
It typically means they are making some changes to one of their products. The changes don’t benefit me at all, but do cause me disruption.
I think any warm feeling I had towards Atlassian evaporated with the whole HipChat-to-Stride-to-nothing fiasco.
1. “Good news! We are replacing HipChat with Stride, which is a worse product with less features”
2. Soon after, “Good news! To serve you better, we are discontinuing Stride.”
Earlier quoted context omitted.
If you're a freelancer or a contractor, and you're doing work for someone who uses Trello to manage projects, you should sign up with a throwaway e-mail address. That's what I do for Github. That way, if that organization then decides to wipe the account or mess around with its permissions after I've stopped working for them, it's no skin off my back. Personal stuff is personal , work stuff is work and ne'er shall th…
The github bit doesn't make any sense. When you leave you just get kicked from the org...
As a freelancer they don't have access to your computer so things are different.
They emailed me about this back on January 30: Subject: Your company ExampleCo will soon manage your Trello account Good news! Your Trello account is getting an upgrade. ExampleCo will now manage Trello accounts with a example.com email address, which includes yours (mjd+trello@example.com). The "Good news" part looked like marketing bullshit, but the rest of the message was menacing enough that I was able to contact…