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Trello handed over my personal account to my previous company

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Re: Trello handed over my personal account to my previous company

#11

Post by tomphoolery »

shashanktomar wrote: post #7
hashkb wrote: post #2

This sucks but isn't Atlassians fault. The lesson is of course to never connect an account you don't own to anything you can't afford to lose.

I understand Atlassian's part here. But Atlassian did this on purpose. They clearly understand the implication and the ownership of accounts, but they deliberately ignored individual users over big corporate accounts. And in my case, they didn't even have the courtesy to notify me in any way. I just stopped working one day leaving all my data unbale to use.

Sounds like an Atlassian move to me...

Re: Trello handed over my personal account to my previous company

#12

Post by agotterer »

Someone at my company had a Trello account they setup with their work email and recently received an email that said the account was being migrated to an existing Atlassian account. Since her email address matched the domain operated by that Atlassian account all of her todos would be migrated to that account.

Very little information was provided about the migration. My company has multiple Atlassian accounts, so we weren’t even sure which account it was migrating to.

The whole thing was a weird janky process. Anyone with an email address should be able to register for an account and information should never be forcefully migrated or merged. In her case the only way out was to migrate to an account using a different email address.

Re: Trello handed over my personal account to my previous company

#13

Post by sgk284 »

nerdbaggy wrote: post #5

Sounds kinda like the users fault, having a corporate and personal email on the same account. Atlassian probably could put a warning though about the issues that could arise.

This is just laziness on Atlassian's part. They should simply remove access to the Trello boards associated with the SSO account.

See: Github - where you can SSO into your organization's repositories but this is completely separate from your personal repositories.

Re: Trello handed over my personal account to my previous company

#14

Post by chatmasta »

JMTQp8lwXL wrote: post #3

In this day and age, sharing this community forum discussion here is the only way to get resolution. I'm happy helping people out and tweeting my displeasure with companies, but we need some way to scale this. We can't just help the people that get enough publicity. We think we're helping, and we are, but only a small amount of situations end up getting front paged.

Interesting idea re: scaling. I agree this is a pattern we see time and time again with different companies on here. I wonder what a service built around this idea might look like? It’s basically outsourced customer service, isn’t it?

It seems like HN is in a sort of Goldilocks zone, where it isn’t as crowded as Twitter but gets enough attention that companies are pressured to respond. I’m not sure how replicable these characteristics would be to a platform tailored specifically to this customer service problem.

Re: Trello handed over my personal account to my previous company

#15

Post by jakelazaroff »

nerdbaggy wrote: post #10
shashanktomar wrote: post #7

Earlier quoted context omitted.

I understand Atlassian's part here. But Atlassian did this on purpose. They clearly understand the implication and the ownership of accounts, but they deliberately ignored individual users over big corporate accounts. And in my case, they didn't even have the courtesy to notify me in any way. I just stopped working one day leaving all my data unbale to use.

Why would they allow an account with multiple email addresses to login with the non SSO one? In your case you aren’t malicious but there could be used maliciously - add your person email - get fired and login with that email and now have all the data

Why not just prevent the user from accessing boards owned by the company?

Re: Trello handed over my personal account to my previous company

#16

Post by shashanktomar »

nerdbaggy wrote: post #5

Sounds kinda like the users fault, having a corporate and personal email on the same account. Atlassian probably could put a warning though about the issues that could arise.

I am the user in this case. I understand Atlassian's position in this case but this is so hard to track over such a long period of time. I left this workplace almost 5 years back and the account worked fine. Then it suddenly stopped working without any notification from their side.

Re: Trello handed over my personal account to my previous company

#17

Post by toomuchtodo »

nerdbaggy wrote: post #10
shashanktomar wrote: post #7

Earlier quoted context omitted.

I understand Atlassian's part here. But Atlassian did this on purpose. They clearly understand the implication and the ownership of accounts, but they deliberately ignored individual users over big corporate accounts. And in my case, they didn't even have the courtesy to notify me in any way. I just stopped working one day leaving all my data unbale to use.

Why would they allow an account with multiple email addresses to login with the non SSO one? In your case you aren’t malicious but there could be used maliciously - add your person email - get fired and login with that email and now have all the data

I would argue that the "right" course of action is to immediately require human intervention when an SSO email is added to an account (or an existing account with an email address, such as a startup "going big league", becomes SSO managed), so that account ownership issues are resolved at that point in time by the parties with ownership interest, not Atlassian having to do so.

Re: Trello handed over my personal account to my previous company

#18

Post by shashanktomar »

nerdbaggy wrote: post #10
shashanktomar wrote: post #7

Earlier quoted context omitted.

I understand Atlassian's part here. But Atlassian did this on purpose. They clearly understand the implication and the ownership of accounts, but they deliberately ignored individual users over big corporate accounts. And in my case, they didn't even have the courtesy to notify me in any way. I just stopped working one day leaving all my data unbale to use.

Why would they allow an account with multiple email addresses to login with the non SSO one? In your case you aren’t malicious but there could be used maliciously - add your person email - get fired and login with that email and now have all the data

The ownership of data is attached to the email. As soon as i left my workplace, none of the data created under my company account was visible to me. On top of that, they launched SSO support lately. It was not SSO when I connected my accounts years back.

Re: Trello handed over my personal account to my previous company

#19

Post by nerdbaggy »

sgk284 wrote: post #13
nerdbaggy wrote: post #5

Sounds kinda like the users fault, having a corporate and personal email on the same account. Atlassian probably could put a warning though about the issues that could arise.

This is just laziness on Atlassian's part. They should simply remove access to the Trello boards associated with the SSO account. See: Github - where you can SSO into your organization's repositories but this is completely separate from your personal repositories.

Problem is they don’t know which boards are part of the SSO org since both emails are on the same account.
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