31–40 of 130 posts
We're Joyent customers as well, and their support has always been great, so this is definitely surprising. You should get on the phone with them (they provide an emergency number). What kinds of machines are you running? Is it just one, or many? It shouldn't be necessary, but message me if you're still not getting through and I can ping some contacts.
I remember that chunkhost has really aggressive pricing.. And I remember there service being pretty good...
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Hmm, Joyent migrated my TextDrive lifetime account to their newer stuff at no charge. Did you ask Tech Support if there was a migration path for you?
This is correct. We've been offering upgrades to newer stuff. You just need to contact support.
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I had a lifetime account with TextDrive. I don't know if it was official policy at Joyent to neglect the old customers, but I certainly felt like I was being pressured to repurchase services I had already paid for. After several outages, data loss and extremely slow responses from tech support I switched to linode. No problems since.
Hmm, Joyent migrated my TextDrive lifetime account to their newer stuff at no charge. Did you ask Tech Support if there was a migration path for you?
I generally like Joyent, and use them. So I offer this tip with a tinge of sadness: It looks like these message are from a problem with their Howe server. That is one of their old servers, which came over from the Textdrive merger years ago. I used to have some sites hosted on that same server, and was likewise not very happy with things. It appears to me that Joyent as a company doesn't care very much about that leg…
The way to make the pain stop No, the way to make the pain stop (and when I say pain, I mean hours and hours of downtime) is to work with a real managed hosting vendor that cares about your servers and your business, and to move your mission critical software off of commodity shared servers where it will get lost in a sea of customers, none of whom have an account executive, a sales representative, or assigned engine…
I get the frustration. I really do and I apologize for any bump like this. I'm the founder of those old textdrive "share hosting" servers (they really have nothing to do with Joyent's current product line). These servers are ~6 years old and they're largely populated by "lifetime" customers who have tricked out various bits of their accounts enough that an automated migration has been basically impossible. We've been…
Offering a transition from FreeBSD to Solaris that requires the effort of the customer is not free. Asking a customer who knows FreeBSD to take on administration of a Solaris virtual server for your convenience is not reasonable. You are offering an unacceptable level of service to customers who have supported and recommended you from your early days. You were paid in advance for a lifetime of service. I took you on…
The packing system is the same, it's BSD userland. The paths are the same. Everything is the same. The kernel shouldn't matter. And if you had told support that you wanted us to just migrate you because nothing was out of the ordinary, what would they have done? They would have migrated you ....
And this has been quite a good deal for you. The logic of moving from something that costs you nothing to something that does costs you something is interesting.
I have one single client who refuses to move off Joyent. My experience with them has been less than stellar. Frequent problems with no explanations, ask a support question like "How does one do X on your system?" and often get "oh you want to do Y I see, here is a link to the support forum for that." and the link isn't at all related to X or even the Y. They aren't horrible, but I would never use or recommend them to…
If you're on an old textdrive server, then you need to move, like we've been saying.
I get the frustration. I really do and I apologize for any bump like this. I'm the founder of those old textdrive "share hosting" servers (they really have nothing to do with Joyent's current product line). These servers are ~6 years old and they're largely populated by "lifetime" customers who have tricked out various bits of their accounts enough that an automated migration has been basically impossible. We've been…
Offering a transition from FreeBSD to Solaris that requires the effort of the customer is not free. Asking a customer who knows FreeBSD to take on administration of a Solaris virtual server for your convenience is not reasonable. You are offering an unacceptable level of service to customers who have supported and recommended you from your early days. You were paid in advance for a lifetime of service. I took you on…
I get the frustration. I really do and I apologize for any bump like this. I'm the founder of those old textdrive "share hosting" servers (they really have nothing to do with Joyent's current product line). These servers are ~6 years old and they're largely populated by "lifetime" customers who have tricked out various bits of their accounts enough that an automated migration has been basically impossible. We've been…
Maybe you can shut down jervis.textdrive.com if I migrate my account :)