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Earlier quoted context omitted.
I had a lifetime account with TextDrive. I don't know if it was official policy at Joyent to neglect the old customers, but I certainly felt like I was being pressured to repurchase services I had already paid for. After several outages, data loss and extremely slow responses from tech support I switched to linode. No problems since.
+1 for Linode. I've literally never had a problem. I'm a huge fan and I'm picky as hell.
Earlier quoted context omitted.
I had a lifetime account with TextDrive. I don't know if it was official policy at Joyent to neglect the old customers, but I certainly felt like I was being pressured to repurchase services I had already paid for. After several outages, data loss and extremely slow responses from tech support I switched to linode. No problems since.
Hmm, Joyent migrated my TextDrive lifetime account to their newer stuff at no charge. Did you ask Tech Support if there was a migration path for you?
I generally like Joyent, and use them. So I offer this tip with a tinge of sadness: It looks like these message are from a problem with their Howe server. That is one of their old servers, which came over from the Textdrive merger years ago. I used to have some sites hosted on that same server, and was likewise not very happy with things. It appears to me that Joyent as a company doesn't care very much about that leg…
No, the way to make the pain stop (and when I say pain, I mean hours and hours of downtime) is to work with a real managed hosting vendor that cares about your servers and your business, and to move your mission critical software off of commodity shared servers where it will get lost in a sea of customers, none of whom have an account executive, a sales representative, or assigned engineers who understands your stack from top to bottom.
Cloud services are great for some things like elastic computing power and rapid prototyping, but having my business' front door hosted on a service where I can't even call someone up in case of trouble seems like absolute craziness. I mean, how would you even implement a disaster recovery/business continuity solution when all the damn servers are in one building?
http://www.joyentcloud.com/about/policies/cloud-service-leve... For clause 2: 2. Service Level Goal: Joyent’s goal is to achieve 100% Availability for all customers. Remedy: Subject to Sections 3 and 4 below, if the Availability of customer’s Grid Container is less than 100%, Joyent will credit the customer 5% of the monthly fee for each 30 minutes of downtime (up to 100% of customer’s monthly fee for the affected se…
http://www.joyentcloud.com/about/policies/cloud-service-leve... For clause 2: 2. Service Level Goal: Joyent’s goal is to achieve 100% Availability for all customers. Remedy: Subject to Sections 3 and 4 below, if the Availability of customer’s Grid Container is less than 100%, Joyent will credit the customer 5% of the monthly fee for each 30 minutes of downtime (up to 100% of customer’s monthly fee for the affected se…
I have one single client who refuses to move off Joyent. My experience with them has been less than stellar. Frequent problems with no explanations, ask a support question like "How does one do X on your system?" and often get "oh you want to do Y I see, here is a link to the support forum for that." and the link isn't at all related to X or even the Y. They aren't horrible, but I would never use or recommend them to…
I had some issues with a Textdrive server recently as well and migrated over to one of their smart machines (at a lower price than what I had been paying). I was a bit frustrated like you, but Joyent was extremely, extremely helpful in assisting me with the migration and now everything is running smooth. I would try to touch base with them again and see if they can help you out.
I remember trying to get a quote / get a few details about buying large quantities of bandwidth from Joyent a couple years back. They consistently took days to answer simple questions via email. I generally take it that if a company can't even get its sales people responding quickly there's a snowballs chance in hell it's techs will.
I get the frustration. I really do and I apologize for any bump like this. I'm the founder of those old textdrive "share hosting" servers (they really have nothing to do with Joyent's current product line). These servers are ~6 years old and they're largely populated by "lifetime" customers who have tricked out various bits of their accounts enough that an automated migration has been basically impossible. We've been…
You are offering an unacceptable level of service to customers who have supported and recommended you from your early days. You were paid in advance for a lifetime of service. I took you on your word and offered lifetime hosting to friends with small websites for small businesses. If you can't make good on your agreements, I will eat the cost of moving these sites to Rackspace Cloud. I can't risk another 54 hours of downtime.
With proper backups and a fresh server it should not take 54 hours to get back online.
joyent had this sort of failure regularly about 4 years ago and continues to do so. Avoid.