I run an edtech company, and we started offering free access to our reading software soon after shutdowns started two weeks ago. We have heard from a lot of teachers and administrators, but we've also heard from many parents who are trying to educate their kids with little to no support.
Although it is more efficient for us to create accounts for teachers (and cover 30 students simultaneously), we heard from so many parents who can't get ahold of their kids' teachers that we started making temporary accounts for parents also. It has been shocking to hear how many parents are unable to even contact their kids' teachers — I have a small child who is home from school, and if the teacher were MIA I would be surprised and not thrilled (though in these unprecedented times, kindness and flexibility are important to keep in mind!).