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“SXSW has a firm no-refund policy”

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Re: “SXSW has a firm no-refund policy”

#21

Post by ksec »

turndown wrote: post #2

Why not just charge back and move on with your life? If SXSW wants to have a dumb policy, they can deal with convincing the bank.

These things are not consumer purchase. These sort of event are paid well in advance and blind by legal contracts and documented terms. From initial down payment to finalising should normally be out of the charge back period. This is to protect both parties, such as companies pulling out from last min with no final payment and event organisers have to tried and sell vendor in the last min.

Re: “SXSW has a firm no-refund policy”

#22

Post by tacoartist512 »

It does sadden me that folks will not be able to engage with the 2020 immersive brand experience that is better known as SXSW ( curated by KiaPepKraftFargoCo Inc LLC Esquire )

I mean, this year's experience included activities like $20 taco, guess the gluten allergy, and name-that-e-scooter-startup.

Not to worry!! 95% of all SXSW badges where purchased by VC backed social media managers where no one will actually give 2 shakes of a lambs tail when SXSW doesn't issue a refund. Their experience will be turned into a long format medium article outlining the companies personal struggle of grieving and loss caused by #COVID19.

Re: “SXSW has a firm no-refund policy”

#23

Post by qtplatypus »

aeternum wrote: post #14
lacker wrote: post #8

It sucks for the people who are losing money over this, but the policy is pretty clear, so it's harsh but fair. I think before we are done with the coronavirus, there will be a lot more economic losses spread around.

Just because the fine-print of a TOS or agreement says one thing about liability does not always make the terms enforceable. Many consumer protection laws are written to address the one-sided nature of agreements like this as the consumer typically cannot negotiate like they can with a normal contract.

force majeure clauses have been long held to be enforceable.

Re: “SXSW has a firm no-refund policy”

#24

Post by qtplatypus »

tracker1 wrote: post #11
bdcravens wrote: post #6

Earlier quoted context omitted.

If their policy indicates no refunds, how is that a legitimate dispute?

It's not losses regarding damage, or the client cancelling. The host cancelled, services not rendered and the transaction is therefor incomplete. If I buy a sandwich from you and you take my money, the transaction isn't complete until you give me the sandwich ordered, regardless of your refund policy.

It is the host being forced to cancel. If you attempt to buy a sandwich and the sandwich shop burns down before you get your sandwich you don’t get a refund.

Re: “SXSW has a firm no-refund policy”

#26

Post by icedchai »

qtplatypus wrote: post #24
tracker1 wrote: post #11

Earlier quoted context omitted.

It's not losses regarding damage, or the client cancelling. The host cancelled, services not rendered and the transaction is therefor incomplete. If I buy a sandwich from you and you take my money, the transaction isn't complete until you give me the sandwich ordered, regardless of your refund policy.

It is the host being forced to cancel. If you attempt to buy a sandwich and the sandwich shop burns down before you get your sandwich you don’t get a refund.

That is only because the sandwich shop has more important things to deal with, like the safety of their employees and customers. If you call up your credit card company and complain that you ordered a product that was never provided, you will absolutely get a refund.

Re: “SXSW has a firm no-refund policy”

#27

Post by qtplatypus »

teruakohatu wrote: post #18
finnthehuman wrote: post #15

>What in the actual fuck This person needs to spend less time using childish turns of phrase on the internet and more time understanding the contracts he enters his business into. If the screenshot of SXSW's force majeure language is real, his attitude has evaporated any sympathy I otherwise had.

> This person needs to spend less time using childish turns of phrase It is just one guy's Twitter feed. > more time understanding the contracts he enters his business into Sure, he is in no way going to get his money, but I would have expected a refund without reading the fine print. Some Fyre Festival goers got money back, and that event did actually happen (in some sense of the word). It is surprising that SXSW di…

Most insurance companies have force Force majeure/act of god clauses that would exclude them from this as well. Also it is highly likely that they are going to leave this with a loss. The convention space that they rented will not be able to be refunded as well, as well as advertising expenses etc.

Re: “SXSW has a firm no-refund policy”

#29

Post by nwallin »

bdcravens wrote: post #6
icedchai wrote: post #4

Earlier quoted context omitted.

Legitimate disputes won’t kill your score.

If their policy indicates no refunds, how is that a legitimate dispute?

The seller purported to be selling a service/product that was not provided.

In the US, the terms of service, policy, EULA, whatever, carries very, very little weight compared to the fraud committed by the seller. If you sell someone a thing, you provide them the thing, or the buyer chargebacks.

Re: “SXSW has a firm no-refund policy”

#30

Post by sushid »

qtplatypus wrote: post #25

I am going to argue that this is a good thing. If they legally had to refund in this case it would create an incentive to not cancel.

SWSX was already refusing to cancel despite everyone pressuring them to. It was irresponsible of them to try and keep the event. It was only a city mandate that finally forced their hand.

They’re already clearly profit driven. This type of behavior is just the cherry on top.

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