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“SXSW has a firm no-refund policy”

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11–20 of 35 posts

Re: “SXSW has a firm no-refund policy”

#11
post #4

Earlier quoted context omitted.

Legitimate disputes won’t kill your score.

If their policy indicates no refunds, how is that a legitimate dispute?

It's not losses regarding damage, or the client cancelling. The host cancelled, services not rendered and the transaction is therefor incomplete.

If I buy a sandwich from you and you take my money, the transaction isn't complete until you give me the sandwich ordered, regardless of your refund policy.

Re: “SXSW has a firm no-refund policy”

#12
post #4

Earlier quoted context omitted.

Legitimate disputes won’t kill your score.

If their policy indicates no refunds, how is that a legitimate dispute?

A couple of reasons: 1) Their "policy" does not override consumer protection laws. 2) Even if it was enforceable, when enough people call their credit card companies and request refunds it will cause so many problems for them that their "policy" will change.

Re: “SXSW has a firm no-refund policy”

#13
post #2

Why not just charge back and move on with your life? If SXSW wants to have a dumb policy, they can deal with convincing the bank.

This is a good way to kill your credit score...

In the United States, the primary consumer credit score model (FICO) does not take chargebacks into account, regardless of whether they are legitimate or illegitimate.

https://en.wikipedia.org/wiki/Credit_score_in_the_United_Sta...

Re: “SXSW has a firm no-refund policy”

#14
post #8

It sucks for the people who are losing money over this, but the policy is pretty clear, so it's harsh but fair. I think before we are done with the coronavirus, there will be a lot more economic losses spread around.

Just because the fine-print of a TOS or agreement says one thing about liability does not always make the terms enforceable. Many consumer protection laws are written to address the one-sided nature of agreements like this as the consumer typically cannot negotiate like they can with a normal contract.

Re: “SXSW has a firm no-refund policy”

#15
>What in the actual fuck

This person needs to spend less time using childish turns of phrase on the internet and more time understanding the contracts he enters his business into.

If the screenshot of SXSW's force majeure language is real, his attitude has evaporated any sympathy I otherwise had.

Re: “SXSW has a firm no-refund policy”

#16
post #8

It sucks for the people who are losing money over this, but the policy is pretty clear, so it's harsh but fair. I think before we are done with the coronavirus, there will be a lot more economic losses spread around.

Just because the fine-print of a TOS or agreement says one thing about liability does not always make the terms enforceable. Many consumer protection laws are written to address the one-sided nature of agreements like this as the consumer typically cannot negotiate like they can with a normal contract.

It looks like he bought boothspace. I doubt that whatever laws exist about contracts of adhesion apply to that kind of business agreement.

Re: “SXSW has a firm no-refund policy”

#17
post #2

Why not just charge back and move on with your life? If SXSW wants to have a dumb policy, they can deal with convincing the bank.

You can only charge back within a period of time. Here in New Zealand I think it is usually quite short, I think mine is 60 days. Visitors from overseas may have booked outside of that period.

Re: “SXSW has a firm no-refund policy”

#18

>What in the actual fuck This person needs to spend less time using childish turns of phrase on the internet and more time understanding the contracts he enters his business into. If the screenshot of SXSW's force majeure language is real, his attitude has evaporated any sympathy I otherwise had.

> This person needs to spend less time using childish turns of phrase

It is just one guy's Twitter feed.

> more time understanding the contracts he enters his business into

Sure, he is in no way going to get his money, but I would have expected a refund without reading the fine print. Some Fyre Festival goers got money back, and that event did actually happen (in some sense of the word).

It is surprising that SXSW did not have insurance to cover refunds, but if you never give refunds you probably don't need insurance and get to walk away with some profit.

Re: “SXSW has a firm no-refund policy”

#20
They didn't cancel it. The city did according to this report.

Their insurance won't cover them.

And I don't think you can blame SXSW for not having Pandemic or War etc etc insurance, that seems pretty normal.

"South by Southwest's cancellation this year will not be covered by insurance, founders Nick Barbaro and co-founder and managing director Roland Swenson confirmed to the Austin Chronicle Friday. (Barbaro is publisher the paper's publisher.)

On Friday, Austin Mayor Steve Adler announced the March 13-22 interactive, film and music festival that takes place throughout Austin was being canceled by city and county officials over concerns about the spread of the coronavirus. After the announcement, Barbaro told the paper that the SXSW organization does not have event cancellation insurance that covers disease outbreaks or city-wide emergency declarations."

https://www.billboard.com/articles/business/touring/9330212/...

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