Cloudflare once deleted one of my domains because the NS records were set in the wrong order.
Wrong order? Since when do NS RRs have to be in any certain order?
Ignore me, I just went to look again, and one of the NS records was misspelled.
Cloudflare silently deleted my DNS records
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Re: Cloudflare silently deleted my DNS records
#422Cloudflare once deleted one of my domains because the NS records were set in the wrong order.
What do you mean by wrong order? Do you mean the NS records in the zone file were after a delegation / referral? What RFC was your zone breaking?
Ignore me, I just went to look again, and one of the NS records was misspelled.
Re: Cloudflare silently deleted my DNS records
#423Earlier quoted context omitted.
When you use the phrase "un-American" please remember that you're talking to an international audience who see being American as a completely orthogonal issue to any type of behaviour. It makes you seem parochial, and slightly nationalistic.
To be clear, the parent comment is written by someone who is upset that CloudFlare terminated service to violent neo-Nazis. The fact their language is nationalistic is unsurprising.
Violent? I'm not aware of any lawsuits due to violence by the neo Nazi founder and I despise neo Nazi speech as anyone else.
You completely missed the point or maybe you just don't give a s++t about 1A rights.
The other issue is they claimed to be hands off to customers, obviously within the bounds of the law.
The sad truth is this - distasteful as DS/Anglin is, he was not running afoul of the law. Matthew Prince unilaterally decided to reverse 200+ years of 1A jurisprudence for one of its customers because he disagreed with their views.
These Matthew Prince types are the same assclowns who sue Christian bakeries for refusing to adorn wedding cakes with 2 male or 2 female figures when they exercise their 1A rights to discriminate based in faith preferences.
The height of hypocrisy displayed by Cloudflare was galaxy sized, despite it being legal.
That's what I and many others blasted them about.
I can't put it any more clearly than this.
Re: Cloudflare silently deleted my DNS records
#424Earlier quoted context omitted.
To be clear, the parent comment is written by someone who is upset that CloudFlare terminated service to violent neo-Nazis. The fact their language is nationalistic is unsurprising.
Violent? I'm not aware of any lawsuits due to violence by the neo Nazi founder and I despise neo Nazi speech as anyone else. You completely missed the point or maybe you just don't give a s++t about 1A rights. The other issue is they claimed to be hands off to customers, obviously within the bounds of the law. The sad truth is this - distasteful as DS/Anglin is, he was not running afoul of the law. Matthew Prince uni…
> "the same assclowns who sue Christian bakeries for refusing to adorn wedding cakes with 2 male or 2 female figures when they exercise their 1A rights to discriminate based in faith preferences."
How is this different from refusing service to neo-Nazis?
It seems like you're arguing that the first amendment should apply if I refuse to sell a cake to a gay couple, but not if I refuse to sell DNS service to neo-Nazis.
Can you clarify?
Re: Cloudflare silently deleted my DNS records
#425Earlier quoted context omitted.
Violent? I'm not aware of any lawsuits due to violence by the neo Nazi founder and I despise neo Nazi speech as anyone else. You completely missed the point or maybe you just don't give a s++t about 1A rights. The other issue is they claimed to be hands off to customers, obviously within the bounds of the law. The sad truth is this - distasteful as DS/Anglin is, he was not running afoul of the law. Matthew Prince uni…
> "the same assclowns who sue Christian bakeries for refusing to adorn wedding cakes with 2 male or 2 female figures when they exercise their 1A rights to discriminate based in faith preferences." How is this different from refusing service to neo-Nazis? It seems like you're arguing that the first amendment should apply if I refuse to sell a cake to a gay couple, but not if I refuse to sell DNS service to neo-Nazis.…
You only get sued if you're defending your faith. That's the difference.
Re: Cloudflare silently deleted my DNS records
#426Earlier quoted context omitted.
It's hard to understand criticism when it is not put into words. From my perspective, a developer from the company the article is about arrives in the comment section. I ask an honest question about the communication process internal to the company. I am told this developer is the CTO and is supervised by the CEO. Then I state the fact that I would appreciate if we also knew what the CEO thinks about this situation.…
It comes across as entitled, and also just strange and unnecessary. Like, why would you need or expect to hear directly from the CEO of Cloudflare when we're already hearing from the CTO? I'm not sure why your reply here got downvoted as well though, as I found it helpful that you explained you were simply interested in the CEO's position rather than actually expecting a response from him. So, just trying to illustra…
Thanks for the feedback.
"I'd like to hear CEO's opinion" probably doesn't mean "I wonder what the CEO thinks about public communication by his/her colleagues inside internet forums". I'm reminded English is hard even when I think I have a basic understanding of common speech patterns (parlance?).
Re: Cloudflare silently deleted my DNS records
#427so what was the issue?
Re: Cloudflare silently deleted my DNS records
#428We need a neutral, third-party service that monitors other service providers. That is, checks periodically for such things as a host being reachable, DNS working, certificates working, etc., which notifies both the service provider company and the end-user when there is a discrepancy, but most importantly, acts as a source of records in the case of a dispute -- in other words, they hold a record of what the service should be and should do. That is, when the service provider creates a service record, they would cryptographically sign it, and forward it to this future third-party service. The same for deletions.
Now we can track, record, and audit that service provider's promises...
That way, the service provider can't use an all-too-easy excuse like "we can't find that record in our database -- so you must not have ever created one..."
Re: Cloudflare silently deleted my DNS records
#429Earlier quoted context omitted.
It comes across as entitled, and also just strange and unnecessary. Like, why would you need or expect to hear directly from the CEO of Cloudflare when we're already hearing from the CTO? I'm not sure why your reply here got downvoted as well though, as I found it helpful that you explained you were simply interested in the CEO's position rather than actually expecting a response from him. So, just trying to illustra…
Thanks for the feedback. "I'd like to hear CEO's opinion" probably doesn't mean "I wonder what the CEO thinks about public communication by his/her colleagues inside internet forums". I'm reminded English is hard even when I think I have a basic understanding of common speech patterns (parlance?).
Correct. In fact, even the second phrasing, "I wonder what the CEO thinks..." could easily be interpreted as expecting a response. It seems you'd have to really bend over backwards to avoid that, perhaps explicitly saying something like, "Obviously I wouldn't expect him to respond here, but I'm curious whether the CEO shares this view." Or something like that.
Re: Cloudflare silently deleted my DNS records
#430This is being looked into internally and I am involved. Likely won’t post an update here as it pertains to a customer account (unless customer agrees). BTW If you, dear reader, ever find yourself so frustrated with Cloudflare that you feel like your only recourse is a blog post... my email is jgc@cloudflare.com and I’m happy to hear from people.
I've put this idea forward a number of times here on HN in regards to other big tech companies. Technology companies need an "ombudsman" - a contact that customers can go to when the normal tech support processes have failed. The Ombudsman must not be part of the technology companies ordinary support processes, it must be entirely separate, and have highest level authority to demand action within the company. To avoi…
I would absolutely pay for this as a service. I just ran into an issue with AWS where there was a problem with my account, I was unable to send email from a specific IP in a pool of IP's bound to an ec2 instance.
The machine / IP combination has been working for years and then one day it just stopped. No emails from ec2-abuse, nothing in my support dashboard. After troubleshooting for a while I bit the bullet and ordered business support.
After cycling through three support agents over 48 hours Amazon said that they were filtering the IP because of spam complaints but neither the Abuse department nor my support liaison was able to see the block - it has been applied at the network level and the network team did not communicate the changes to the other departments.
I told them that I would not be paying for a support plan (over $1000) to resolve a problem that I did not have any notifications or alerts or any way to troubleshoot for myself.
It required talking to two manager and almost a month before they finally agreed that the billing should be refunded. After lots of support tickets, emails, and phone calls I got the money back - but man... An ombudsman would have been amazing.