Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Cloudflare silently deleted my DNS records

txti.es

Post reply on HN
Print view View original

171–180 of 433 posts

Re: Cloudflare silently deleted my DNS records

#171

Post by jfkebwjsbx »

andrewstuart wrote: post #125
jgrahamc wrote: post #83

This is being looked into internally and I am involved. Likely won’t post an update here as it pertains to a customer account (unless customer agrees). BTW If you, dear reader, ever find yourself so frustrated with Cloudflare that you feel like your only recourse is a blog post... my email is jgc@cloudflare.com and I’m happy to hear from people.

I've put this idea forward a number of times here on HN in regards to other big tech companies. Technology companies need an "ombudsman" - a contact that customers can go to when the normal tech support processes have failed. The Ombudsman must not be part of the technology companies ordinary support processes, it must be entirely separate, and have highest level authority to demand action within the company. To avoi…

$20 won't stop anyone with using it.

If it is refundable, make it $300. That is high enough that only people and businesses with a showstopper situation will use it.

Re: Cloudflare silently deleted my DNS records

#172

Post by iudqnolq »

mercora wrote: post #130
iudqnolq wrote: post #43

Earlier quoted context omitted.

OP here. > Every related incident seems to be due to either nameservers temporarily/incidentally chanced away from CF (and CF's service not re-checking it perhaps) or the registration billing failing (which doesn't look to be the case since registration expires 2021[0]). The changes a week ago involves adding and deleting TXT and A records only. Cloudflare manages the nameservers I use as my registrar and I never cha…

i think the parent poster meant changes done by or for a registrar like shown in whois. Zone changes wont show up there.

Cloudflare is my register and manages my DNS. I would expect anything them to log any significant changes to either in their audit log.

Re: Cloudflare silently deleted my DNS records

#173

Post by iudqnolq »

falcolas wrote: post #145
unilynx wrote: post #81

Earlier quoted context omitted.

If you can set up nagios (which one would probably consider an interesting evening challenge if you were already willing to go for your own monitoring droplet) setting up pushover or amazon sns (for sms) should be easy enough.

FWIW, a lot of cellular providers have an email gateway for delivering SMS messages. There's also paid SMS gateways, and options for providing arbitrary push notifications to smartphones.

I'm pretty sure the free email gateways have no posted SLA. Plus, that requires a reliable email server, which would also need its own monitoring.

Re: Cloudflare silently deleted my DNS records

#174

Post by turbostyler »

andrewstuart wrote: post #125
jgrahamc wrote: post #83

This is being looked into internally and I am involved. Likely won’t post an update here as it pertains to a customer account (unless customer agrees). BTW If you, dear reader, ever find yourself so frustrated with Cloudflare that you feel like your only recourse is a blog post... my email is jgc@cloudflare.com and I’m happy to hear from people.

I've put this idea forward a number of times here on HN in regards to other big tech companies. Technology companies need an "ombudsman" - a contact that customers can go to when the normal tech support processes have failed. The Ombudsman must not be part of the technology companies ordinary support processes, it must be entirely separate, and have highest level authority to demand action within the company. To avoi…

I think you're incorrectly assuming most companies want to provide good customer support.

Re: Cloudflare silently deleted my DNS records

#175

Post by wolco »

iudqnolq wrote: post #146
gist wrote: post #136

Earlier quoted context omitted.

> Technology companies need an "ombudsman" - a contact that customers can go to when the normal tech support processes have failed. From what I read this is nothing to indicate the process failed (so far) just that the user decided to skip to the head of the line by writing a blog post internet style to get something resolved and attention. Failed is not 'I didn't get a reply or find what I needed as quickly as I thi…

The core of what you say is correct. I posted about this publicly with two goals in mind: getting help from someone at cloudflare and getting advice on how to avoid this sort of issue from the HN community. From my perspective Cloudflare's process did fail. Assuming I didn't do something insanely dumb and what I think happened did happen, I would consider that a failure on its own even if the support was perfect afte…

This is a fair point. If users are directed to post publically for attention for support this user did the right thing.

Re: Cloudflare silently deleted my DNS records

#176

Post by stevekemp »

znpy wrote: post #113
paulfurley wrote: post #77

FWIW I recently evaluated a few DNS companies after Namecheap ballsed up our MX records in a similar way. I actively looked for someone we could pay money to, so we are their customer (as opposed to being a free tier user, effectively a cost) The winner was DNSimple[1], who do exactly 1 thing, and they do it extremely well. And they are small enough to not take themselves too seriously[2], which I really appreciate.…

Have you considered Route53 ?

Wrapped with git; https://dns-api.com/

Re: Cloudflare silently deleted my DNS records

#177

Post by HBKXNCUO »

[deleted] wrote: post #170
HBKXNCUO wrote: post #102

Earlier quoted context omitted.

To get this straight, you are stating that you believe it is in your interest for certain other people who live in the same society as you to be prohibited from attempting to further their own interests by freely and meaningfully participating in the public political debate to the same degree that you and others in your society are able. Do you think that's going to end well? How do you expect those people to feel ab…

[deleted]

Thank you for the candid reply.

It sounds to me like you have no desire to share a society with people that hold the views you describe, and would rather kill them or expel them over their ideas than share your society with them and grant them the same ability and freedom as others to participate in the public political debate. Would you agree with that?

>when those certain other people hold views fundamentally incompatible with what we as a society have agreed (whether tacitly or otherwise) are the foundational values of our society

Which values are you referring to, out of curiosity?

Re: Cloudflare silently deleted my DNS records

#179

Post by [deleted] »

falcolas wrote: post #141
djsumdog wrote: post #48

Earlier quoted context omitted.

> UptimeRobot and Hetrixtools are good starters with generous free tier Are there any open source status pages/monitor programs that have build-in checks for HTTPS, DNS records (ipv4/6), arbitrary port checks, etc? I'd rather just setup a status page/alert app on a $5 minimal DO/Vultr node and self-host/support/contribute to a FOSS program than use a commercial provider.

Nagios. Or its descendant with a better configuration language, Icinga2. They're fairly easy to do a minimal install and configure in a container or on a VM.

[deleted]

Re: Cloudflare silently deleted my DNS records

#180

Post by mark_and_sweep »

Paul-ish wrote: post #96

> However, I'm unable to log in to their community forum. When I click the login button I'm redirected to my dashboard, and when I then click Support on the dashboard I'm redirected back to the forum without being logged in. I suppose it's possibly an issue with Firefox blocking cookies (although I disabled tracking prevention) so it's possible this part is partly a problem on my end. I'm into issues like this more a…

This is not Firefox becoming less and less viable. This is developers caring less and less about supporting older browsers, less capable hardware and, I guess, long-term maintenance in general.

Just had a similar case today: My Mom tried to order something online on her old Android tablet - and it didn't work. She blamed the tablet for it, saying "It's just too old, it doesn't work correctly anymore! I used to be able to order stuff on this website". I had to explain to her that her tablet is still working fine, it's just the website that is broken because it's not supporting her device (or browser) anymore. Shockingly, she listed quite a few websites, which she has used for years, which have stopped working for her in the past few months and years; all of these she mentioned as evidence that the problem must be her tablet - not the websites. When I opened two of the sites she mentioned, I wasn't too surprised to find very shiny, very modern single-page applications (with service workers registered and even WebAssembly used on one of them)..

So when you are creating a modern web app, please don't just test in Chrome on your new MacBook Pro. Think about your Mom. Ask yourself: "Is this still gonna work on her crappy old device?"

Post reply on HN